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LetsGoCover Reviews 

3,618
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 434 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently state that the customer service representatives are exceptionally knowledgeable, polite, and patient, taking ample time to thoroughly answer all questions without making anyone feel rushed during phone conversations. People deeply appreciate the clear and practical guidance provided, noting that arranging essential life insurance policies is handled efficiently, smoothly, and completely free from any unwanted high-pressure sales tactics. Some reviewers were not happy with the service, mentioning particularly stressful financial situations, disappointing overall broker experiences, and unfulfilled requests regarding important postal document deliveries after speaking on the phone.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were exceptionally... See more

Service

Reviewers highlight positive aspects of service, praising staff for being knowledgeable, professional, and... See more

User experience

Users describe positive interactions with user experience, highlighting how advisors make the process... See more

Product

Customers consistently note positive experiences with product, highlighting that it offers better coverage... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly h... See more

Company replied

Rated 5 out of 5 stars

Jake was fantastic to work with while arranging our life insurance and critical illness cover. He was knowledgeable, polite and very practical in his advice. He listened carefully to what we needed an... See more

Company replied

Rated 5 out of 5 stars

Reece was extremely helpful and considerate. He explained my options and answered any questions I had. He has a natural customer service skill and seemed very genuine and emphatic. I did not feel rush... See more

Company replied

Rated 5 out of 5 stars

Our advisor (Reece) was helpful and patient. He listened and explained everything. "Lets go" offered a range of different insurances and with help we got one that covered our needs. I would high... See more

Company replied


Company details

  1. #28 of 176 best companies in Insurance broker
  2. #5 of 139 best companies in Insurance company
  3. #20 of 55 best companies in Life Insurance Agency
  4. #6 of 14 best companies in Term Life Insurance Provider Company

About LetsGoCover

Written by the company

Your trusted partner for life protection!

At LetsGoCover, we specialise in providing life insurance and critical illness cover solutions tailored to meet the needs of people across the UK. As a trading style of LGC Protect Ltd, which is authorised and regulated by the Financial Conduct Authority (FRN: 1002484), we are committed to delivering top-notch, reliable products backed by years of industry experience.

Whether you're looking for life assurance, critical illness cover, or both, our team is here to guide you. We work with leading providers to ensure you get the protection you need at a price that suits you. With LetsGoCover, you're in safe hands.

Our goal is simple - To help you find the right protection at the right price.


Explore Our Services:

LIFE INSURANCE OVER 50S LIFE INSURANCE critical illness cover

Why Choose LetsGoCover?

Expert Advice: Our team has years of experience in helping you navigate life insurance and protection options.

Wide Range of Options: We offer a variety of products to suit different needs and budgets.

Customer-Centric: We put you first, ensuring you find the best cover without any hassle.

Find the best deals by comparing our range of services. It’s quick and easy!

Compare deals

Financial protection policies typically have no cash in value at any time and cover will cease at the end of the term. If premiums stop, then cover will lapse.


Contact info

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4.9

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,618)

392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What I thought was the most comfortable…

What I thought was the most comfortable and understanding experience for me was how I was talked through everything with much sense of it all as I knew very little about health Insurance but Sean the guy I spoke with dun a amazing job on helping me understand it all and made me feel I was making the right choice for my family very happy I decided to go ahead with the policy.

1 September 2026
Rated 5 out of 5 stars

Sean was amazing

Sean was amazing, very patient and not pushy at all. He went through everything in detail, even though i did try and multi task, he was patient and done what he needed to do. Got me a great deal!

4 September 2026
Rated 5 out of 5 stars

Excellent experience with Reiss

Reiss was excellent during the process of sorting my life insurance. He gave clear explanations of the terms and helped me to find the right policy for me with no pressure. He was patient and courteous when dealing with my sensitive data and medical conditions and gave me confidence in his whole handling of my policy and experience. Thanks Reiss! Much appreciated.

3 September 2026
Rated 5 out of 5 stars

We had a really great experience with…

We had a really great experience with Ross sorting out our life insurance. He made the whole process quick and easy, and explained everything. He was really helpful, friendly and made what could have been a stressful process feel really straightforward. Would definitely recommend Ross.

3 September 2026
Rated 5 out of 5 stars

The customer service was extremely…

The customer service was extremely good. The renewal was easy to go through. No awkward moments.
Would recommend the service.
Philip was extremely helpful and really polite and explained everything to me.

2 September 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for the great review! We're thrilled to know you had such a positive experience.

Rated 5 out of 5 stars

Great guy finlay turner broke…

Great guy finlay turner broke everything down nicely great customer service.

2 September 2026
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Reply from LetsGoCover

Thank you for your feedback, Adrian! we're so happy to hear that you were satisfied with our services.

Rated 5 out of 5 stars

Very helpful

Very helpful. Great service

1 September 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Friendly Finlay

Finlay Turner was very friendly and explained everything to me so I understood.Thankyou so much for all your kindness and patience

25 August 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you so much for the great review! We're glad you were happy with our service.

Rated 5 out of 5 stars

Good service

Good service, great customer service would recommend highly

26 August 2026
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Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

James Halliwell - SP Advisor

James was great, gave realistic advice. He was friendly and easy to talk to and gave all the information I needed.

24 August 2026
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Reply from LetsGoCover

Thank you for your feedback. We appreciate your business!

Rated 5 out of 5 stars

Liam was very helpful and explained…

Liam was very helpful and explained everything so I could understand he was very polite so thank-you Liam for helping me set up my life insurance.

24 August 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Shaun! We work hard to provide the best possible experience for our customers, and we're glad that we were able to meet your needs.

Rated 5 out of 5 stars

Great customer service!

Luke was very knowledgeable. He answered all the questions and even anticipated my needs. He allowed me time to make an informed decision.

20 August 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback! We're so happy to hear that you were satisfied with our services.

Rated 5 out of 5 stars

Very pleased with service provided by…

Very pleased with service provided by Bo. I actually have a much better life insurance policy than I already had.

Thanks so much

21 August 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for choosing our services and writing such a positive review.

Rated 5 out of 5 stars

Excellent service Sam was so helpful…

Excellent service Sam was so helpful and informative today. He helped and guided me through the process and found me the right insurance for my circumstances. Thank you

21 August 2026
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Danielle! We’re so happy to hear that you were satisfied with our services.

Rated 5 out of 5 stars

I already had a policy with L&G and…

I already had a policy with L&G and needed to make some changes. They called me at the right time to check my cover was correct for me and my family. Alex was brilliant , changed my cover to exactly how I needed it and put my life insurance into trust whilst on the phone. This wasn't done previously and it has now give me reassurance that if anything should happen to me my children can access the policy etc. . Thanks Alex , great service and very knowledgeable and professional.

19 August 2026
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Reply from LetsGoCover

Thank you for your feedback, Stacey! We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

Rated 5 out of 5 stars

Insurance

Finaly Turner was very polite, professional and extremely helpful. The whole experience was easy and not made as complicated as I thought it was going to be.

17 August 2026
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Reply from LetsGoCover

Thank you so much for the great review! We're glad you were happy with our service.

Rated 5 out of 5 stars

Philip H was awesome

Philip was awesome. He explained everything so clearly to me, and made me feel confident in my choosings. All the information he gave me I understood and I didn’t need to ask any questions. He made me feel comfortable and all was so easy and simple. Thanks Philip if you read this, as sometimes these phone calls get overwhelming! From Amie (BuFu - if you remember!) 🙈

19 August 2026
Unprompted review
LetsGoCover logo

Reply from LetsGoCover

Thank you for your feedback, Amie! We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

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