ABSOLUTELY AVOID– SCAM PRACTICES
ABSOLUTELY AVOID – SCAM PRACTICES
Absolutely avoid. Scam-like practices from start to finish.
No additional mandatory fees were mentioned on the independent booking platform (Hotels.com). The price was clearly shown as taxes and fees included. At no point before payment was I informed that significant extra charges would be required.
After the booking, Landal suddenly added €265 in so-called “service charges”, which represents more than 125% of the original booking price (€211). These charges were not transparently disclosed upfront and completely changed the real cost of the stay.
When I finally managed to cancel the booking due to this unacceptable situation, Landal then tried to charge the exact same €265 again, this time as “cancellation fees”. In other words: fees that were never accepted became cancellation penalties.
Throughout the process, pressure tactics were used: short deadlines, threats of automatic cancellation, and conditions changing to Landal’s advantage. The rules seem to shift depending on what benefits them most.
This is not transparent, not customer-friendly, and feels deliberately misleading.
Reply from Landal GreenParks Danmark
Thank you for sharing your feedback. We regret that your experience did not meet your expectations and appreciate the opportunity to clarify Landal’s position.
Landal operates in accordance with its applicable sales and delivery terms and conditions. These terms, including information on mandatory charges, are publicly available and accessible to all guests on our official website prior to booking.
When a reservation is made via an independent or third-party booking platform, such as Hotels.com, the presentation of prices, fees, and conditions is the responsibility of that platform. Landal supplies the required information to its partners; however, we cannot guarantee how this information is displayed or communicated during the booking process on external websites.
If there is any discrepancy between the information shown on an independent platform and Landal’s official terms and conditions, we kindly ask guests to contact the relevant booking platform directly, as they are responsible for the booking flow, price display, and confirmation shown at the time of payment.
We understand that pricing transparency is important and regret any confusion that may have arisen. Nevertheless, Landal cannot be held liable for differences resulting from the way independent platforms present booking details.
Kind regards
Landal