Loop Cashmere Reviews 

565
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and ultra-soft feel of the cashmere garments, mentioning beautiful vibrant colors, classic patterns, and stylish designs that easily suit every wardrobe. Shoppers also deeply appreciate the prompt shipping methods and the remarkably helpful customer service team that readily assists with all inquiries. Some reviewers were not happy with occasional delivery carrier challenges or specific product fit details. A few people noted that certain items felt a bit short in the body, slightly thinner than expected, or somewhat boxy in overall design.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the lovely items, luxurious feel,... See more

Quality

People report positive experiences with quality, expressing delight over the wonderful materials, lovely... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being... See more

Service

Customers had positive experiences with service, noting that purchases are sent out next day with super quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sublime Cashmere Over the years, I have purchased several jumpers and coatigans from Loop, the most recent being an elegant dark green one. I have found the combination of superb quality, design... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Loop cashmere. Wonderful colours and quality cashmere and the customer service is excellent. Nothing is too much trouble, purchases get sent out next day. I'm a committed Loop fan... See more

Company replied

Rated 5 out of 5 stars

I'm new to Loop and the cashmere cardigan is my first (of many) purchases. Selecting, sizing and purchasing were all easy and straightforward. I was kept up to date with dispatch and delivery which w... See more

Company replied

Rated 5 out of 5 stars

The ordering and delivery process was super quick and easy. Next day as I ordered before midday. Still very impressive. The cardigan is even better in reality than online. It is really soft, fits pe... See more

Company replied


Company details

  1. Clothing Shop
  2. also in
  3. Fashion accessories shop
  4. Headwear shop
  5. Ladies' clothes shop
  6. Men's clothes shop
  7. Winterwear Store

Written by the company

Welcome to Loop Cashmere, founded in 2020 in Yorkshire, UK. ✅ All our styles are exclusively designed in house by our talented design and technical team, here in England. ✅ 100% of our yarn is sustainably sourced. In fact, in 2024, 50% of collection was made from recycled cashmere, with zero compromise on quality or softness. We chose our cashmere yarn suppliers not only for the yarn's quality and supreme softness, but also for their ongoing dedication to auditing and maintaining high standards. Supremely Soft, Kind & Crafted to be Cherished. Designed in England & ethically crafted in Mongolia from the finest, sustainable Mongolian Cashmere. Visit our website to discover our collections. www.loopcashmere.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

565 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(565)

125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Fast service. Beautifully packed

15 October 2026
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Joan! We are so happy you love your new Loop cashmere!

Rated 5 out of 5 stars

I absolutely love Loop cashmere

I absolutely love Loop cashmere. Wonderful colours and quality cashmere and the customer service is excellent. Nothing is too much trouble, purchases get sent out next day. I'm a committed Loop fan! Highly recommend!

27 October 2026
Unprompted review
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Reply from Loop Cashmere

Thank you Carol!! This means a lot to us! We are so thrilled you are loving Loop and we hope you love wearing your new cashmere!!

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
I love the design of this open cardigan.
The half sleeves are perfect and the pockets are a bonus.
More coiours please.

15 October 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Joan!! We are thrilled you are loving your new Loop cardigan!! We hope you love wearing it in the colder season!

Rated 5 out of 5 stars

A superb jumper

A superb jumper. Gold star to Loop.

16 October 2026
Unprompted review
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Reply from Loop Cashmere

Thank you Frances!! We are so pleased you are loving your new Loop order!!

Rated 5 out of 5 stars

Beautifully soft cashmere sweater

Bought a beautifully soft pink cashmere sweater. Website dead easy to use, delivered within a few days.

8 October 2026
Unprompted review
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Reply from Loop Cashmere

We are so pleased you found what you were looking for with ease Helen!! We hope you love wearing your new Loop sweater in the colder months!!

Rated 2 out of 5 stars

Unhelpful returns process

I own two Loop items. The cashmere is of good quality - soft and cosy.
My most recent purchase however is unsuitable and regrettably I need to return it. Unfortunately, this process is not straightforward or explained clearly on the website. I had to submit a “returns request” for consideration and have been waiting since last Wednesday (7/10/26) for a reply. It is now Monday and still no response, despite an email to customer services.
Not what I’d expect from a company selling luxury clothing. Based on this experience, I am unlikely to remain a customer.

7 October 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

I'm ever so sorry. Something has clearly gone wrong at our end - and we pride in getting refunds sorted - I do apologise. Now confirmed

Rated 5 out of 5 stars

So cosy

I am delighted with the boucle jumper which arrived so quickly! Just in time for the cooler weather. Feels like a cosy hug. I'm sure I'll be wearing it often in the winter months.

2 October 2026
Unprompted review
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Reply from Loop Cashmere

We are so pleased you are loving your new Loop jumper Kate!! We hope you love wearing it in the colder months!!

Rated 5 out of 5 stars

This is my first purchase and I am…

This is my first purchase and I am really impressed with the quality and feel of my cashmere crew neck sweater. It is beautifully designed with knitted detail on the sleeves and looks great.

5 October 2026
Unprompted review
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Reply from Loop Cashmere

We are is thrilled you are loving your first Loop order!! We hope you love wearing your new cashmere this winter and for seasons to come!!

Rated 5 out of 5 stars

Fabulous quality cashmere

Fabulous quality cashmere sweater in a beautiful lime green colour. Fast shipping too so all in all, I'm a very happy shopper!

30 September 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

We are thrilled you are loving your new Loop sweater!! We hope you love wearing it into the colder season ahead!!

Rated 5 out of 5 stars

This is one of my favourite company's…

This is one of my favourite company's at the moment! They have lovely products, really luxurious and great quality. I am becoming a real addict. Also, I am in Australia and they are in the UK but ship really quickly and shipping prices are reasonable and even free over a set amount. Customer services is also excellent. Keep up the good work!

27 July 2026
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Reply from Loop Cashmere

Wow thank you Alexandra!! This means a lot to us a small business!! We hope you are loving your new Loop garments!!

Rated 5 out of 5 stars

Great experience

Easy to order. Good communication. Rapid delivery and great garment.

4 September 2026
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Reply from Loop Cashmere

Thank you Maggie!! We are so pleased you had a pleasant experience ordering from Loop and we hope you love wearing your new Loop cashmere!!

Rated 5 out of 5 stars

Love the scarf!

Love the scarf!! Quality is excellent. Delivery was very fast

15 September 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

We are so pleased you love your new Loop scarf! We hope you love wearing it!!

Rated 5 out of 5 stars

As usual

As usual, loop cashmere never let me down. Very good quality. Surpasses the luxury ones at a very good pricepoint

1 September 2026
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Reply from Loop Cashmere

Thank you Mia!! We are thrilled you are loving your new Loop order!!

Rated 5 out of 5 stars

Beautiful quality and design

Another really beautiful jumper from Loop. I was fortunate to purchase in the sale, so it was also a fantastic price for such a quality piece. It's very soft, comfortable, and beautifully designed.

2 September 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Lynn!! We are so please you love your new Loop jumper!! We hope you love wearing it!

Rated 5 out of 5 stars

Love love your knitwear

Love love your knitwear, if I could afford it all my sweaters would be cashmere !!!

20 July 2026
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Reply from Loop Cashmere

Thank you Lynn!! We really appreciate your support and we hope you love wearing your new Loop pieces!!!

Rated 5 out of 5 stars

It's great when everything goes to…

It's great when everything goes to plan, this was my second purchase from Loop Cashmere and as with my first choosing and ordering were straightforward, great communication and super quick delivery. However unfortunately the item didn't suit and I was faced with sending it back. This is where a good company come into their own and I have to say Loop cashmere "stepped up to the plate". The returns process was easy and I was kept informed of progress my return package, even receiving a photo once it arrived at it's destination. I quickly received my refund and am looking forward to next seasons Woolies

3 August 2026
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Reply from Loop Cashmere

That you Anne-Marie!! We are so pleased you have had a great shopping experience with us!! We hope you love wearing your new pieces!

Rated 5 out of 5 stars

I have bought my second item and…

I have bought my second item and although it has obviously been too hot to wear it, I am really looking forward to doing so! Delivery quick and environmentally friendly packaging as wonderful as last time! Thank you x

11 August 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

We are so pleased you have found another item you love!! We hope you enjoy wearing your Loop Cashmere clothing once the weather cools down!!

Rated 5 out of 5 stars

Lovely jumper in the sale

Lovely jumper in the sale. Very soft and flattering apricot colour.

31 July 2026
Loop Cashmere logo

Reply from Loop Cashmere

We are thrilled you love your new jumper!! We hope you enjoy wearing it!!

Rated 5 out of 5 stars

Beautiful cashmere

Speedy delivery - great sale price.
I bought 5 items & kept 2 & the returns process is v easy.
Quality is extremely good & some gorgeous styles.
I am only sad that for someone who is a UK size 4/6 the sizes are pretty generous & because many styles are boxy - they drown me. That's pretty much the only reason I had to return 3 items.
Please consider supplying size XS & maybe a few less boxy styles.

3 August 2026
Unprompted review
Loop Cashmere logo

Reply from Loop Cashmere

Thank you Suzanne!! We're sorry to hear three of your items weren't right for you, but are pleased you found our returns process easy to use!! We are so pleased you found items you love and we hope they bring you joy to wear!! We will take on board your suggestion regarding XS sizing!

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