Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Established in 2007, Oukitel is a national high-tech enterprise boasting an advanced and experienced R&D team, a dedicated production crew, and excellent technical services. With a global presence, it has marketed in countries across Europe, Asia, North and South America, and has successfully cultivated over 130 distributors from 60 countries worldwide. Oukitel offers a wide range of services, with its OEM and ODM services extending not only to mobile telecom products but also to vaping and power stations.
Contact info
United States
- contact@oukitel.com
- oukitel.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a good quality phone
Pic quality on a scale of 1-10 = 2, toughness = 10,
software...just plain old out of date brown stuff. There's no way these phones go thru any quality checking. Save yourself a lot of time and pain and buy a Samsung or just shout in public. Mine = bought through Amazon NEW it lasted 10months went to get a refund They'd already discontinued because of faults and returns. Yeah, that good!
The phone is good but no support here…
The phone is good but no support here in our country
Have a great product that is affordable…
Have a great product that is affordable and is virtually indestructible. Thank you Oukitel for thinking of the consumers and not so much about your bank account.
It was easy to order and I feel safe…
It was easy to order and I feel safe buying from this company.
Your guess is as good as mine
Phone ordered 3 days ago. Money taken; no confirmation email, no contact information. No way to sort or resolve.
Great, money down the drain 👍
Early days with a BP3000E and so far excellent …
Early days with a BP3000E portable power unit but so far everything seems spot on. Needed more power than the smaller, and lighter power packs and this fits the bill perfectly. Easy to set up and seems well made. After a full change yesterday, today we try solar charging and I expect that to be just as straightforward.
This phone is absolutely shocking avoid
This phone is absolutely shocking. Lost all my contacts on update. Can't save contacts or messages as they instantly delete. Contacted them and sent them everything and got fobbed off. Now other apps won't work on this device as not compatible
Price, storage are important
Price was important, storage is awesome RAM/ROM. EVERYTHING is well worth the price so, I purchased another type of cell
New, sharp clean lines, colors are good.
Couldn't ask for a better deal!!!
Thank you very much,
Ray A
Absolute worst aftercare service
Absolute worst aftercare service. Been trying to submit a warranty claim for 3 weeks and have made it nowhere.
Good Phone .
Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for this .
Terrible products
Brought a phone from them called a 'titan' sold as a rugged phone. This thing breaks with the slightest touch. It is NOT a rugged phone it is just a large one. Makes we wonder what else they lie about. Software is absolutely horrendous also. Kicks you out of apps for no reason. Won't bring up the keyboard. Forgets your settings. Will not be buying again. If you're looking for a real rugged phone get an Ulfone
WP60phone and BT13 watch
WP60phone and BT13 watch - no complaints everything works as it should.
BT does stay connected for some reason.
Piece of crap
Externally the wp58 appears sturdy but the Android 15 software sucks!
Constant problems loading pages or apps.
I was taken for a ride. Don't buy from AliExpress especially Oukitel products. Very regrettable purchase from deceptive website.
Customer service is terrible. They do not stand behind their products.
WP60 for 6 months - disappointing
Bought the WP60 6 months ago and been struggling with
- Dropping calls mid call
- Occasional delay in sound on calls
- Poor reception in urban areas
- Dropping connection with "server not found" until I switch off connection and restart
- Paint peeling off the back.
All in all, it's disappointing and will need to be replaced as I cannot continue to use it for business calls.
- not so important for work but the photo quality is pretty poor.
Very fast service and excellent…
Very fast service and excellent communication. Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.