OUKITEL Reviews 

3,366
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, most reviewers were somewhat happy with their experience overall. Many consumers appreciate the solid build quality, attractive design, and impressive performance of their new devices. Users also mention that the products are affordable and come with great features for daily use. Some reviewers were not happy with the customer service and support provided by the company. People frequently encounter communication delays and unhelpful responses when trying to resolve issues. Others mentioned serious problems with devices suddenly failing or stopping working after only a few months. Additionally, a few buyers noted difficulties with hardware components and camera lenses cracking unexpectedly.

What people talk about most

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding performance and durability.... See more

Quality

Reviewers share mixed feedback about quality, with some praising the solid build and impressive durability.... See more

User experience

Customers consistently note negative experiences with user experience, highlighting that software is... See more

Customer service

Users describe negative interactions with customer service, often feeling ignored and experiencing endless... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both positive interactions and significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for... See more

Rated 2 out of 5 stars

Bought a phone through Amazon from Oukitel. All was great, only if the phone would work for a little bit longer as it stopped working - complete brick - in just over a year. I've written an email to t... See more

Rated 2 out of 5 stars

The constantly bouncing Add to Cart button was already annoying me. Then I got interrupted by a phone call while I had the item in my cart. When I finish the call I complete my purchase. Then when I c... See more

Rated 2 out of 5 stars

Somewhat disappointed with my W210 less than a week in... Yes, it is much larger than how it's portrayed on the website. It is also very heavy... These are not my concerns as such... The phone gets... See more


Company details

  1. Mobile Phone Shop
  2. Electronics Company

Written by the company

Established in 2007, Oukitel is a national high-tech enterprise boasting an advanced and experienced R&D team, a dedicated production crew, and excellent technical services. With a global presence, it has marketed in countries across Europe, Asia, North and South America, and has successfully cultivated over 130 distributors from 60 countries worldwide. Oukitel offers a wide range of services, with its OEM and ODM services extending not only to mobile telecom products but also to vaping and power stations.


Contact info

2.9

Average

TrustScore 3 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(3,366)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a good quality phone

Pic quality on a scale of 1-10 = 2, toughness = 10,
software...just plain old out of date brown stuff. There's no way these phones go thru any quality checking. Save yourself a lot of time and pain and buy a Samsung or just shout in public. Mine = bought through Amazon NEW it lasted 10months went to get a refund They'd already discontinued because of faults and returns. Yeah, that good!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Early days with a BP3000E and so far excellent …

Early days with a BP3000E portable power unit but so far everything seems spot on. Needed more power than the smaller, and lighter power packs and this fits the bill perfectly. Easy to set up and seems well made. After a full change yesterday, today we try solar charging and I expect that to be just as straightforward.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

This phone is absolutely shocking avoid

This phone is absolutely shocking. Lost all my contacts on update. Can't save contacts or messages as they instantly delete. Contacted them and sent them everything and got fobbed off. Now other apps won't work on this device as not compatible

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Price, storage are important

Price was important, storage is awesome RAM/ROM. EVERYTHING is well worth the price so, I purchased another type of cell
New, sharp clean lines, colors are good.
Couldn't ask for a better deal!!!

Thank you very much,

Ray A

11 July 2026
Rated 3 out of 5 stars

Good Phone .

Product is excellent , however I received a charger that was not U.K. compatible . So had to order one from Oukitel at my expense ( as I remember over £40 ) my review would have been 5 stars but for this .

20 May 2026
Rated 1 out of 5 stars

Terrible products

Brought a phone from them called a 'titan' sold as a rugged phone. This thing breaks with the slightest touch. It is NOT a rugged phone it is just a large one. Makes we wonder what else they lie about. Software is absolutely horrendous also. Kicks you out of apps for no reason. Won't bring up the keyboard. Forgets your settings. Will not be buying again. If you're looking for a real rugged phone get an Ulfone

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Piece of crap

Externally the wp58 appears sturdy but the Android 15 software sucks!
Constant problems loading pages or apps.
I was taken for a ride. Don't buy from AliExpress especially Oukitel products. Very regrettable purchase from deceptive website.
Customer service is terrible. They do not stand behind their products.

19 June 2026
Unprompted review
Rated 2 out of 5 stars

WP60 for 6 months - disappointing

Bought the WP60 6 months ago and been struggling with
- Dropping calls mid call
- Occasional delay in sound on calls
- Poor reception in urban areas
- Dropping connection with "server not found" until I switch off connection and restart
- Paint peeling off the back.

All in all, it's disappointing and will need to be replaced as I cannot continue to use it for business calls.

- not so important for work but the photo quality is pretty poor.

19 June 2026
Unprompted review

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