Ortopedbutiken Reviews 

1,185
TrustScore 4.5 out of 5

4.5

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Company details

  1. Health and beauty shop
  2. Foot Care
  3. Mobility equipment supplier

Written by the company

Ortopedbutiken.se är en svensk webshop specialiserad på ortopediska produkter och hjälpmedel – allt från skoinlägg, stödstrumpor och knäskydd till rehabiliteringsprodukter för rygg, nacke, händer och fötter. Vi erbjuder snabb leverans (1–2 dagar inom Sverige), 14 dagars öppet köp och betalning via Klarna.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,185)

967 reviews in the last 12 months

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Rated 1 out of 5 stars

They removed my review and didnt reply…

They removed my review and didnt reply my email
i bought a nose strips called SOVTASTIC and i found hair in it. the tapes also didnt work.
People be careful about this online shop.

29 August 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hey Ella.

First of all we cant remove reviews from trustpilot.

But we would love to help you can you please contact us at kontakt@ortopedbutiken.se

Rated 1 out of 5 stars

Crappy quality products

Crappy quality products, you can buy the same exact stuff on temu, 5 times cheaper. the company is very misleading, branding itself as a nordic orthopedic shop, while you only get cheap, questionable quality china things for 5 times the price. if you want to return the products you’ll have to pay a fee, so you’ll lose money either way.
I do not recommend, it feels like a total scam.

18 August 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hej, tack för att du tar dig tid att skriva! Vad tråkigt att du inte upplever att våra produkter motsvarar dina förväntningar, det är verkligen inte målet vi strävar efter. Du får gärna höra av dig till oss på kontakt@ortopedbutiken.se så tittar vi på det tillsammans.

Gällande returfrakten så stämmer det att en avgift tas ut som motsvarar vår egen kostnad för hanteringen, men du kan också skicka tillbaka varan till vårt lager på egen hand enligt våra returvillkor.

Med vänliga hälsningar, Ortopedbutiken.se

Rated 1 out of 5 stars

Bad pillow

The pillow I bought for sleep is completely useless. It is too high for my neck. When I contacted them, they said the product can returned if it is in the original packing. To figure out if the pillow is high or low, one needs to open it up. So it's a complete waste of 600 sek.

30 July 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hi Sweta, thank you for taking the time to share your experience. We are sorry to hear the pillow turned out to be too high and uncomfortable for your neck. Pillow height can feel very different from person to person, and we would really like to help you find a better solution. Please reach out to us at kontakt@ortopedbutiken.se so we can look into this together.

Vänliga hälsningar, Ortopedbutiken.se

Rated 5 out of 5 stars

Very seamless to make purchases on this…

Very seamless to make purchases on this website

10 July 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hej Ema, tack för din recension! Vad roligt att höra att det kändes smidigt att handla hos oss. Vänliga hälsningar, Ortopedbutiken.se

Rated 5 out of 5 stars

Good service

I would like to give a high rating for the excellent service and the good product, and I am very satisfied with both the service and the quality.

7 July 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hej, tack för din fina recension! Vad roligt att höra att du är mycket nöjd med både servicen och produktens kvalitet. Vänliga hälsningar, Ortopedbutiken.se

Rated 5 out of 5 stars

Great ergonomic pillow!

A friend referred me to this site. I bought a pillow which is really great. The pillow arrived in 2 days which is nice. Great delivery service!

11 May 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Thank you so much for your kind review! We’re very happy to hear that you are pleased with the pillow and that the delivery was quick. We truly appreciate you taking the time to share your experience.

Best regards,
Ortopedbutiken

Rated 5 out of 5 stars

Very efficient

Very efficient, fast delivery and proper price

24 April 2026
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hello,
Thank you for your kind words! We're glad to hear you found everything efficient and that both delivery and pricing met your expectations.

Best regards
Ortopedbutiken

Rated 1 out of 5 stars

Item never sent (it's been 5 months)

Ordered an item in August that was marked as in stock, order still did not get shipped. Tried to reach out to them via the chatbot on the website, the customer support email address, replying directly to the order confirmation email and the Shop app - so far all my attempts of contacting them were ignored.

13 August 2025
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hi,
Thank you for bringing this to our attention.

We’re very sorry to hear about this experience that’s not acceptable. We want to look into your order and resolve this properly. Please contact our customer support again with your order number so we can investigate and help you as soon as possible.

Kind regards,
Ortopedbutiken

Rated 1 out of 5 stars

Absolutely do NOT recommend to order…

Absolutely do NOT recommend to order anything from this store.
I have ordered a couple of items one week ago(all in stock). Until today I have not received any communication about delayed of order or anything similar. Only the first email, which I received only one day after order has been placed. This email stated I will receive my order within 1-2 days.
My package has still not been delivered to me, nor any type of fair communication has been done regarding the delay.
And one more sneaky practice which this company practices.
I have received an email thanking me for order and asking for feedback.
The email includes a link to Trustpilot, it is an active image where you can click on the number of stars you want to give and it will automatically redirect you to the Trustipilot web page. Unless you click on 1 star rating in this active image in the email. If you do click on 1 star you are automatically redirected to some internal Ortopedbutiken page to leave review , not to Trustipilot!! Make your own mind. My recommendation, stay away from these scamers.

7 December 2025
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hi Slavomir,
I’m truly sorry that your experience did not meet your expectations. It’s important to us that every customer is satisfied, so please reach out to us at kontakt@ortopedbutiken.se with your order number – we’ll resolve it as quickly as possible.

Best regards,
Team – Ortopedbutiken

Rated 5 out of 5 stars

Very useful and effective well on my…

Very useful and effective well on my hand protection. I'm very Satisfied..Thanks

14 November 2025
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

Hi Nena,
Thank you so much for your top rating! It truly means a lot to us that you took the time to share your positive experience.
You're always welcome back to Ortopedbutiken.se.

Warm regards,
The team – Ortopedbutiken

Rated 1 out of 5 stars

Would not recommend this company

Would not recommend this company. I purchased a wrist brace. It arrived broken as one strap wasn’t connected. I sent pictures to them. They replied after many days claiming not to have the pictures. I resent them and they didn’t reply. I have a broken product and no refund. I’d recommend buying such products from the local pharmacy. Cheaper and of better quality .

1 August 2025
Unprompted review
Ortopedbutiken logo

Reply from Ortopedbutiken

What is your order number?

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