Optics Warehouse Reviews 

2,731
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and friendly staff for offering expert advice and dependable support during purchases. Consumers often highlight the impressive product selection, competitive pricing, and remarkably fast shipping services provided. Though some customers experienced occasional delivery or courier complications regarding shipping areas and carrier reliability, most transactions succeeded. A few reviewers also mentioned encountering unexpected hurdles related to international import fees or specific product warranty limitations. People appreciate the general reliability, yet these specific logistical and policy challenges represent notable areas of friction for a small group.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that parcels are... See more

Product

Customers had positive experiences with product, noting that items such as scopes and binoculars are of... See more

Service

Clients share positive opinions on service, highlighting fast and efficient experiences. Reviewers frequently... See more

Price

Users describe satisfaction with competitive pricing and great value. Reviewers consistently mention finding... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've purchased all of my optics from optics warehouse. Along with accessories such as high end bipods, tripods etc.. The service that they provide is second to none. Deliveries despatched the same day... See more

Company replied

Rated 5 out of 5 stars

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues ou... See more

Company replied

Rated 5 out of 5 stars

Have purchased from this company before, I will always look here first as their customer service is first class and knowledge on their products very good. Their pricing is very competitive and deliver... See more

Company replied

Rated 5 out of 5 stars

spoke to a member of staff on Wednesday afternoon about a flip-up scope cover not being any good that came with S6 Sightron scope and with out any quibble sent me a very Good Replacement that I rece... See more

Company replied


Company details

  1. #4 of 14 best companies in Hunting Shop
  2. #12 of 129 best companies in Sporting Goods Shop

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,731)

819 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% satisfied

I've bought a number of items from Optics warehouse now and I've always had a good experience. Quality items, packaged well and delivered on time.

29 August 2026
Rated 5 out of 5 stars

Excellent service from Optics Warehouse

I’ve been really impressed with Optics Warehouse. They have a great range of quality products at very competitive prices, and the website is easy to use.
The staff are knowledgeable, friendly and always willing to help with advice when needed. Orders are processed quickly, delivery is prompt and everything is well packaged.
What really stands out is the customer service — you feel like you’re dealing with real people who actually care about getting things right, rather than just being another order number.
I wouldn’t hesitate to recommend Optics Warehouse and will definitely be using them again. Excellent company, excellent service and great value for money.

28 August 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your kind words and recommendation! We're delighted to hear you had such a positive experience with our products and service. We really appreciate your support and look forward to serving you again soon.

Rated 5 out of 5 stars

My expectations where good before I got…

My expectations where good before I got th
ere l knew roughly what I was looking for before hand but had a good rundown of the scopes I was looking at and had a good look through both of them i thinking was Tom I was dealing with who was very helpful I did buy a scope for HFT and it's very good 👍 cheers fir all your help 😀

28 August 2026
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Reply from Optics Warehouse

Thank you for your fantastic feedback! We're glad Tom was able to help you choose the right HFT scope and that you're pleased with your purchase. Enjoy your shooting, and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Easy straightforward, excellent service

From meeting them at the British shooting show to ordering optics on their website simple straightforward.
Optics arrived next working day by Special delivery.
Good prices and overall really happy, will purchase all future optics through them.

28 August 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your great feedback! It was a pleasure meeting you at the British Shooting Show, and we're delighted everything went smoothly from ordering to delivery. We really appreciate your support and look forward to helping you with all your future optics needs!

Rated 5 out of 5 stars

Amazing company great products

Super fast at sending orders out amazing products great customer service and support definitely will be using them again in future

28 August 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your fantastic review! We're thrilled to hear you were happy with our products, fast dispatch, and customer service. We really appreciate your support and look forward to serving you again in the future!

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