First order fine, second order poor quality print, impossible to contact a human customer service agent, and worst of all, did not refund the amount promised! I’m very disappointed.
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See what reviewers are saying
Great products every time I’ve ordered. Good quality and prices. Once I had issues with some products in an order, I contacted the support via chat function and got kind and fast support solving the p... See more
My first delivery was disappointing butThis second delivery was so good. The pictures where as sharp as I could ever hope for. Thank you very much I have learned a lot about how to upload a picture. A... See more
Have not recieved half of my order. When checking the delivery notes, it is stated as delivered. However i have not recieved the delivery info, and i cannot get in contact with anyone, besides the A... See more
Company replied
Company details
Information provided by various external sources
Personlige tryksager i høj kvalite – oprettet online. Vores mål er at tilbyde online design af kort og papir i den højeste kvalitet. Vi leverer med 100% kvalitetsgaranti. Hvis du ikke er tilfreds med din bestilling, får du pengene tilbage, uanset hvad! Vi sørger for en hurtig bestilling og levering, og vores priser er enkle at forstå. Hælp: https://support.optimalprint.com/da/
Contact info
Denmark
- optimalprint.dk
2.8
Average
19k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Low quality print and service
First order fine, second order poor quality print, impossible to contact a human customer service agent, and worst of all, did not refund the amount promised! I’m very disappointed.
5 May 2026
Unprompted review
Reply from Optimalprint
Hello AC,
Thank you for sharing your feedback with us.
We are truly sorry to hear about your disappointing experience with your second order. We completely understand how frustrating it must have been to receive a poor-quality print, struggle to reach a human customer service agent, and then not receive the refund amount that was promised to you.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
This is the worst print
This is the worst print, they scam you for monthly payments without you realizing it.
18 February 2026
Unprompted review
Reply from Optimalprint
Hi Bob,
Thanks for providing us with your feedback about your experience.
We’re very sorry to hear about your experience and the confusion regarding monthly payments. We understand how frustrating this must feel and would really like to take a closer look to make things right.
In order to look into this further and find a suitable resolution, could you please update your review with your order ID? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Edenbeth from Optimalprint
Great service!
20 January 2026
Unprompted review
Seriously messed up order
Order #35501855 AND #35500257
Previously, I've had only positive experiences. This time, they really messed up my Christmas. I ordered a photo album, t-shirts, a mug & a few prints on 5th Dec., well ahead of the deadline. Also became a PLUS member. The items were split into 4 order numbers - never got any tracking numbers and I recieved 2 out of 4 (mug & prints), but delivery said the album was delivered. Waisted hours getting through to the delivery company, only to find out that Optimalprint got the order numbers for the album and prints mixed up and I never got the album. Sorry grandma - had to scramble for a new gift. And the t-shirts never got made at all!!! When I finally got to chat with a human from Optimalprint, they said the clothing printing company had a production issue, but THEY were never informed, so all I could see in my account was that it was "on its way" even though it actaully never got made. Still waiting for my free re-order. They really need to fix their sub-contracting and tracking system.
5 December 2025
Unprompted review
Reply from Optimalprint
Hi Nisha,
Thank you very much for taking the time to share your feedback with us.
I’m truly sorry for the frustration and disappointment this situation has caused, especially given that your order was intended for such an important occasion. We sincerely appreciate your patience, and I’d like to provide you with a clear update on both of your orders. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
I ordered 11 days before Christmas
I ordered 11 days before Christmas, but I haven't recieved my order yet and they have updatet my delivery date which is the 17 or 18 of january. Not sure why it has to be over a month on the way??
29 December 2025
Unprompted review
Reply from Optimalprint
Hello Helene,
Thank you for sharing your feedback with us.
We sincerely apologize for the delay in receiving your order and completely understand how frustrating this must be, especially given that you placed it just 11 days before Christmas.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
I ordered 2 calendars with pictures of…
I ordered 2 calendars with pictures of my late wife, They came back with tops of head chopped of and one completely missing the head. On complaining we had to send pictures of what they were like, this done they agreed to reprint them. On arrival again and much to my disgust they were exactly the same. I have asked for a full refund, but so fat there hasn't been any contact. I lost my wife just recently and thought the Calendar would bring back special memories .
18 December 2025
Unprompted review
Reply from Optimalprint
Hi John,
Thank you very much for taking the time to share your feedback with us.
First and foremost, I would like to express my deepest condolences for your recent loss. I can only imagine how difficult this time has been for you, and I am truly sorry about your experience with your calendar order. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Production error
I ordered a custom photo book as a Christmas gift. Unfortunately, the product I received was produced incorrectly.
The photos were out of order, there was only one image per page, no personal design or text, and three blank pages. This does not match what I created or approved before ordering.
I contacted customer support immediately. Instead of helping me fix the issue, I was given a refund that I explicitly did NOT ask for. I do not want a refund — I want the product correctly reprinted, as this was a production error on Optimalprint’s side.
I am still trying to reach a live human agent, but support is extremely difficult to access, and communication has been frustrating.
I am writing this review in the hope that Optimalprint will take responsibility and arrange a correct reprint of my order.
Order number: #35807680
18 December 2025
Unprompted review
Reply from Optimalprint
Hello Sigrid,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the issues with your photo book and completely understand your frustration. Receiving a product that does not match your original design, especially as a gift, is very disappointing, and we sincerely apologize for the inconvenience this has caused.
Please know that we value your feedback and we will make sure to report this to our internal team.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
Kind regards,
Prime from Optimalprint
Super fine invitationer,men de mangler…
Super fine invitationer,men de mangler at sende 10 kuverter med. Forsøgte en hel aften at få kontakt til dem, men umuligt at komme igennem chatbotten.
Opdatering ordrenr: 35289784
10 December 2025
Unprompted review
Reply from Optimalprint
Hej Pernille,
Tak for din feedback. Vi er glade for at høre, at du kunne lide invitationerne.
Samtidig undskylder vi oprigtigt for ulejligheden ved ikke at modtage de 10 kuverter og for de problemer, du oplevede med at kontakte vores supportteam via chatbotten. Vi forstår fuldt ud, hvor frustrerende dette må være.
For bedre at kunne hjælpe dig med dette, kunne du give os ordrenummeret eller anden identifikation ved at redigere anmeldelsen? På den måde kan vi få et bedre overblik over sagen og identificere hullerne i processen.
Med venlig hilsen,
Prime fra Optimalprint
Fantastic
Genuinely amazed by the speed of delivery and quality of the products. Will definitely keep using the services!
5 December 2025
Unprompted review
Waste of time
Hidden costs, very bad marketing techniques. Cost doubles in the cart, cant use a discount code, because it says that you are already using one. There was no code in use at all. Promise a lot, offer double the price. Scam!
8 December 2025
Unprompted review
Reply from Optimalprint
Hi Antal,
Thank you very much for taking the time to share your feedback with us.
I completely understand how frustrating it must have been to encounter unexpected costs in the cart and issues with applying a discount code. I sincerely apologize for the confusion and disappointment this has caused. Please know that your feedback is taken very seriously, and we are committed to resolving issues like this promptly.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This will allow us to locate your order and address your concerns as quickly as possible.
We truly appreciate your patience and hope to restore your confidence in us.
Kind regards,
Marife from Optimalprint
We ordered 6 Coffee mugs with Photo…
We ordered 6 Coffee mugs with Photo prints and text which we "designed" using their website/app. The mugs had 2 panorama pictures each and in the white middle we had a "text" which according to their design app and FINAL LAYOUT was in the white, and not printed on the pictures!
Spending more than 3 hours creating a support ticket which is mainly handled by an AI-Bot which is useless, a employee finally replied after multiple days. And now OptimalPrint is refusing to get us new correct mugs we paid for, or a full refund!
We sent picture proof of the Final Layout when ordering, and pictures taken upon arrival clearly showing that the print is incorrect and this is OptimalPrints responsibility!
We have mugs that is wortheless and cant ge granted as chrismas gifts thank to Optimals prints terrible service.
We want our money Back OptimalPrint
0 stars - crappy customer service, nothing positive to say.
our order number is: #35072783
31 October 2025
Unprompted review
Reply from Optimalprint
Hi Mark,
Thank you for sharing your feedback with us.
We are truly sorry to hear about the issues with your recent mug order (#35072783) and we fully understand your frustration. It is understandably very disappointing to spend hours creating your designs and then receive products that do not meet your expectations, especially during the holiday season.
We sincerely apologize for the inconvenience caused by the delay in support and the difficulties you have experienced with our system. We have noted your feedback about the AI-assisted support and response times and will report this to our internal team to improve our customer experience.
We have also reached out to you via email to resolve the issue with you directly.
Best regards,
Prime from Optimalprint
Have not recieved half of my order
Have not recieved half of my order. When checking the delivery notes, it is stated as delivered. However i have not recieved the delivery info, and i cannot get in contact with anyone, besides the AI responder.
I needed the presents for christmas, and this company has now kind of ruined it, as i need it before december begins.
So sad that i trusted this website:(
19 November 2025
Unprompted review
Reply from Optimalprint
Hello Laura,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you have not received part of your order and understand how upsetting this must be, especially as the items were intended as Christmas gifts. We sincerely apologize for the frustration caused by the delivery issues and the difficulty in reaching our support team.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way we can have a better overview of the case and identify the gaps in the process.
Kind regards,
Prime from Optimalprint
Really good service
First of all easy to use and figure out.
But when I received the product there was a delivery defect and I had added the wrong page in my book.
I was offered to redo the pages and get a new as there was some delivery damages on the product.
But overall everything was fantastic with fast shipping
9 October 2025
Unprompted review
Amazing product and delivered on time
Amazing product and delivered on time! I wanted to create a photobook for my new born baby and I have no clue where to do that in europe and I found this website and it was simply amazing. The user interface is handy and I used the app to customise the photobook. I would highly recommend if you are looking for a quick and easy service. Thank you Optimal print.
12 October 2025
Unprompted review
Very good service
Very good service. The photos we sent were not sharp enough the first time, but no one told us anything. Instead they redid the order for the second time and it was perfect.
5 September 2025
Unprompted review
Replacement free of charge
I had a photo book with an error on the first page (glue didn't stick). But I chatten with an agent and got a new order free of charge :)
7 July 2025
Unprompted review
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