Optimal Optic Reviews 

3,779
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 400 reviews, reviewers had a great experience with this company. Customers frequently mention that orders are processed efficiently and products are delivered very quickly, often arriving well wrapped in pristine condition. People also appreciate the exceptional value, noting that prices for top designer frames are extremely competitive and much lower compared to other online options. However, some customers also noted unexpected stock issues, mentioning that items were sometimes unavailable after purchase and required waiting longer periods for delivery. A few other people also felt that additional import duties and extra shipping charges caught them by surprise and increased the overall cost.

What people talk about most

Product

Clients share positive opinions on product quality, praising the authentic, brand-new items received in... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great savings compared to... See more

Order

People report ambiguous experiences with order processes, as opinions are divided between extreme... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast dispatch and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi , when placed the order. I did not the confirmation may be because the order was placed over seas. It was hard to find how to contact them.I had to contact optimal optic to confirm everything. Afte... See more

Rated 5 out of 5 stars

I’ve ordered six pairs of Maui Jim sunglasses from Optimal Optic in the last 6 or 7 years and the service has always been excellent. The two most recent I bought within the last few weeks, each arrive... See more

Rated 5 out of 5 stars

I ordered some sunglasses from Optimal Optic just after midday on a Thursday. They were sent from Madrid in Spain and I received them in the UK less than 24 hours later on Friday morning. The postage... See more

Rated 5 out of 5 stars

Ordered the Maui Jim Hookipa. Great price, fantastic customer service and quick replies. Also, AMAZING delivery time! Left Alicante yesterday by FedEx and was delivered to Kent, UK this morning!! Wo... See more


Company details

  1. #50 of 51 best companies in Sunglasses shop

Information provided by various external sources

Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,779)

400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Deception and lack of transparency

Are you a scam site?
I ordered men's sunglasses, but you sent me a children's model. It’s a complete waste of money. I have no use for them—especially considering the taxes I paid—and returning them isn't even worth it. Why do you list a children's size without mentioning it? Nowhere did you state that the model wasn't the standard size (54-16).

1 September 2026
Rated 1 out of 5 stars

Bad customer service n not a legit number

I returned the product at my own expanse and they dont refund the money,product was smaller in size than described,emailed multiple times and no refund or response from them.Their number dosent work and looks like a not verified seller.Avoid at all cost my 100 poynds are down the drain now including shipping cost

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I get not the original product & after…

I get not the original product & after receiving the product one month I’m getting letters from DHL to pay the customer charges which is a big disappointment why to purchase from here it’s a big fraud with client not disclosing all the prices & now no one is responding so 0 Recccomendation never buy 👎

27 June 2026
Rated 1 out of 5 stars

I ordered a pair of sunglasses a few…

I ordered a pair of sunglasses a few days ago and received an email the next day saying the product was out of stock (although it said in stock on their website) and the manufacturer would take 4-6 weeks to produce new ones. I obviously will not wait that long so sent MULTIPLE emails to request a refund and proof of payment. No answers from their customer service team and their phone number doesn’t even work. Horrible experience and I better hear back ASAP or I’ll take every single measure necessary. Trust me I have TIME.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Blemishes and scratches on classes ignores your email

I am sorry to say that I was so disappointed with the quality of these glasses there were the Gucci wrap around black and when I receive them two or three days late they had marks on the bottom and they had scratches on the side and they come all the way from Spain also I was hit with an extra bill of tax for £51 on top of the money that I paid the company so it’s very misleading. The quality of the products is not there. I think they are selling damage goods I emailed them many times they never got back to me dreadful company. Their customer service it doesn’t exist. Shame on you for deceiving your customers your goods have blemishes and scratches unacceptable 

29 August 2026
Rated 1 out of 5 stars

Awful company

Awful company, took payment from me on August 22nd, today is September 2nd and I have received no order confirmation or delivery updates. They don't answer emails or the phone.
A scam Spanish company, avoid!

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Happy overall with a little "but"

Pros: wide variety of sunglasses to choose from, good prices and fast shipping.
Cons: several minutes after I completed my first purchase I had found another pair of glasses and wanted to arrange combined shipping. I immediately contacted the support but never got an answer. So I had to pay for 2 separate shippings (and DHL express isn't cheap). It's a minor issue but maybe the support team could come up with an idea how to address such situations in the future.
Thanks a lot.

31 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look