Hi , when placed the order. I did not the confirmation may be because the order was placed over seas. It was hard to find how to contact them.I had to contact optimal optic to confirm everything. Afte... See more
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Company details
- #50 of 51 best companies in Sunglasses shop
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Deception and lack of transparency
Are you a scam site?
I ordered men's sunglasses, but you sent me a children's model. It’s a complete waste of money. I have no use for them—especially considering the taxes I paid—and returning them isn't even worth it. Why do you list a children's size without mentioning it? Nowhere did you state that the model wasn't the standard size (54-16).
Bad customer service n not a legit number
I returned the product at my own expanse and they dont refund the money,product was smaller in size than described,emailed multiple times and no refund or response from them.Their number dosent work and looks like a not verified seller.Avoid at all cost my 100 poynds are down the drain now including shipping cost
I get not the original product & after…
I get not the original product & after receiving the product one month I’m getting letters from DHL to pay the customer charges which is a big disappointment why to purchase from here it’s a big fraud with client not disclosing all the prices & now no one is responding so 0 Recccomendation never buy 👎
Product exactly what I ordered and…
Product exactly what I ordered and delivered within 3days
The frame did not impress me
The frame did not impress me. Interms of design and wearing comfortablity.
I ordered a pair of sunglasses a few…
I ordered a pair of sunglasses a few days ago and received an email the next day saying the product was out of stock (although it said in stock on their website) and the manufacturer would take 4-6 weeks to produce new ones. I obviously will not wait that long so sent MULTIPLE emails to request a refund and proof of payment. No answers from their customer service team and their phone number doesn’t even work. Horrible experience and I better hear back ASAP or I’ll take every single measure necessary. Trust me I have TIME.
Great and Quick delivery
Blemishes and scratches on classes ignores your email
I am sorry to say that I was so disappointed with the quality of these glasses there were the Gucci wrap around black and when I receive them two or three days late they had marks on the bottom and they had scratches on the side and they come all the way from Spain also I was hit with an extra bill of tax for £51 on top of the money that I paid the company so it’s very misleading. The quality of the products is not there. I think they are selling damage goods I emailed them many times they never got back to me dreadful company. Their customer service it doesn’t exist. Shame on you for deceiving your customers your goods have blemishes and scratches unacceptable 
Awful company
Awful company, took payment from me on August 22nd, today is September 2nd and I have received no order confirmation or delivery updates. They don't answer emails or the phone.
A scam Spanish company, avoid!
Happy overall with a little "but"
Pros: wide variety of sunglasses to choose from, good prices and fast shipping.
Cons: several minutes after I completed my first purchase I had found another pair of glasses and wanted to arrange combined shipping. I immediately contacted the support but never got an answer. So I had to pay for 2 separate shippings (and DHL express isn't cheap). It's a minor issue but maybe the support team could come up with an idea how to address such situations in the future.
Thanks a lot.
Excellent service prompt delivery
Fast and courteous service
Good service and care
Good service and care. But should make clear what duties would be owed if buying outside EU.
I ordered a sunglasses and it was the wrong size for me, and I sent it for return I have proofs but it's been 15 days and they are neither replying nor giving me a refund
Not giving my refund
Fast delivery and everything as…
Fast delivery and everything as expected, very happy with the sunglasses, the price and service!
Amazing…
Fantastic prices and amazingly quick delivery. A very positive buying experience!
Quick delivery very good price and well…
Quick delivery very good price and well packaged Definitely will use again
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