Octopus Energy España Reviews 

22,751
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Marina has been so helpful with all my queries and very understanding translating everything into English for me. I’m so pleased I switched my energy provider to Octopus.and Thank you Marina!

Rated 5 out of 5 stars

Lu was very helpful with my enquiry. I already have two accounts with Octopus in UK and wanted to load the Spanish App on my iPhone. However it is now known that it’s not possible to have the two apps... See more

Rated 5 out of 5 stars

There was a problem with my account being accidentally closed. I contacted by email and received an email and then follow up call within 48hours. They reversed everything straight away and contacted a... See more

Rated 5 out of 5 stars

Super easy sign up process. Good solar tariff. Wanted to know more about using the App and Miguel the Octopus English speaking agent called me back and explained Very good experience

Company details

  1. Green energy supplier
  2. Energy supplier
  3. Solar Energy Company

Written by the company

Más que una comercializadora, somos una energética y, por encima de todo, un grupo de personas. Nacimos en 2016 en Reino Unido para cambiar las reglas del mercado energético, haciendo la energía más justa, limpia y simple para todos a través de la tecnología. Nuestro objetivo es dejar una huella verde en el universo. Hoy ya somos la tercera compañía eléctrica más grande de Reino Unido y tenemos más de 7 millones de clientes en todo el mundo.


Contact info

Promotion box for Octopus Energy España

El universo Octopus

Únete a los más de 7,7 millones que disfrutan de una energía mejor

4.8

Excellent

TrustScore 5 out of 5

23k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(22,751)

14,420 reviews in the last 12 months

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Rated 5 out of 5 stars

Switched over from Obderola - very pleases

Switched over from Obderola - was very pleasantly surprised how great the Octopus Team were with helping me switch over - especially Enrique.
I like the App and how I am kept informed by email with everything to do with my account
Thank you Octopus Spain

10 June 2026
Rated 5 out of 5 stars

What an excellent service

What an excellent service! Enrique dealt with my electricity switch with a fantastic professional attitude! Also Valerie for guiding me through with the original query! Well done octopus energy, you have a great team!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

I am very new with this company but…

I am very new with this company but they sure have made me welcomed already. Love the personal interactions they have with their clients, heard so much good about this company and looking forward working with them . José Domínguez Has been really nice and welcoming right off the bat , thank you.

11 June 2026
Rated 5 out of 5 stars

Fast

Fast. Work well. Not the cheapest, but cheap price. Pretty fast support. Solar panels were installed without any problems.

7 February 2026
Rated 1 out of 5 stars

I am a new customer with your company

I am a new customer with your company. I have been helped this morning on the telephone with Jose Dominques. So very helpful to allying my worries for my electricity supply to be connected after 10 days without electricity in this heat. Very helpful man.

11 June 2026
Octopus Energy España logo

Reply from Octopus Energy España

First of all, thank you so much for taking the time to share your experience with us 🐙💜.
We'd also like to thank you for the kindness you showed during the phone call. It was a pleasure speaking with you and we really appreciated the opportunity to clarify that the star rating had been submitted by mistake 😊.
We're delighted to hear that your experience with Octopus Energy has been a positive one so far, and we're especially grateful for the kind words you shared about the service you received.
At Octopus Energy, we work hard every day to provide a friendly, transparent and high-quality service, so feedback like yours means a lot to us and motivates us to keep improving 🐙⚡️.
Thank you once again for your time, your lovely comments, and for sharing your experience with us.
We look forward to continuing to support you and living up to the trust you've placed in us.

Rated 5 out of 5 stars

Exemplary service by all

Exemplary service by all, but most diligently by Marco. Service level that foresees the demise of the Endesa and Iberdrola bullies and never-solved inquiries

9 June 2026
Rated 5 out of 5 stars

Two hours ago I sent a mail to Octopus

Two hours ago I sent a mail to Octopus, as I wanted to change from Iberdrola to them for our house in Spain. As I am in Switzerland with a Swiss phone number, I wasn't able to do it over their website directly.
Enrique (excellent service from him) called me just now and did all for me over the phone. Really great service and absolutely unbelievable speed! Thank you very much! Best regards Marc

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Giovanni a really amazing sales advisor…

Giovanni was one of the sales advisors that I spoke to and he did an absolutely amazing job of guiding me through the process of switching to Octopus and making an adjustment to a different power level.

I could not be more happy with the communication from the Octopus team!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

100% recommended

Easy, smooth and very transparent change from my current energy provider to Octopus Energy. No/Minimum bureaucracy. Fast, polite and supportive customer service. In Octopus Energy customer comes first. I recommend them 100%.

4 June 2026

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