OMAC Germany  Reviews 

206
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Order processing and delivery went smoothly; I’m giving one star for that. The product itself is a disaster. Some of the aluminum profiles are bent and have not been deburred. One item delivered was c... See more

Rated 4 out of 5 stars

Roof bars, quality ok, Omac support also, just one thing that might be misleding, for Hyundai Bayon roof bars are not custom fit as advertised but rather nearest fit, thats why I didn't give 5 stars.

Company replied

Rated 1 out of 5 stars

My package was sent to the wrong address. Employees refused to help me correct the address twice. In particular, their clerk suggested that I resolve my issues myself. This type of customer service is... See more

Company replied

Rated 5 out of 5 stars

my order arrived from across the border in two days, I installed it immediately on my car windows and they work perfectly. I am so happy!

Company details

  1. Auto Accessories Wholesaler
  2. also in
  3. Windshield Repair Service

Written by the company

Die OMAC GmbH wurde im Jahr 2006 gegründet und hat ihren Sitz in Herne. Das Unternehmen hat sich auf den Vertrieb von Autozubehör und der eigenen OEM-Automobilprodukte in Europa spezialisiert. Die grundlegende Strategie des Unternehmens ist es, hochwertige aber trotzdem bezahlbare Autozubehörteile den Endverbrauchern, sowie den Großhändlern anbieten zu können. Unsere Produktpalette erstreckt sich über 15.000 Artikel. Wir bieten eine riesen Auswahl an: Unsere Produktpalette erstreckt sich über eine Großzahl an Qualitätsartikeln wie z.B. Chrom Türgriffblenden, Spiegelblenden, Einstiegsleisten, Stoßstangenzierleisten, Frontgrillverkleidungen, Automatten, Seitentürleisten, Scheinwerferverkleidungen, Getränkehaltern, Heckklappenleisten, Tankdeckelblenden, Kennzeichenhalterungen, Fensterleisten, Kofferraumverkleidungen, Schmutzfängern, Windabweisern, Deflektoren, Carbon Spiegelkappen, Sonnenblenden, Cockpit Dekore, abschließbare und abnehmbare Querträgern, Alu-Dachträgern, Alu Dachrelingen, Aluminium-Trittbrettern, Kunstlederarmlehnen, Gardinen, Auspuffendrohre und vieles mehr... Unser Ziel? Die ideale optische Veredelung Ihres Wagens und bei einem attraktiven Preis- Leistungsverhältnis! Im Jahr 2016 haben wir unsere Lagerkapazität und unsere Servicequalität durch den Kauf einer neuen Lagerhalle mit 2.000 m² Nutzfläche in Herne erweitert. Wir sind ein junges und dynamisches Team und stehen Ihnen für Rückfragen und Anregungen gerne jederzeit zur Verfügung. Da die OMAC GmbH auf eine eigene Produktionsstätte zurückgreifen kann bieten wir für hohe Qualität, angemessene Preise und einen zuverlässigen Kundenservice. Neben unserer Vermarktung bei Ebay, Amazon, Hood und unserer Homepage erweitern wir uns stetig um Ihnen die bestmöglichen Artikel anbieten zu können. Dazu ist der Bau eines modernen Showrooms geplant, indem wir unsere Artikel optimal präsentieren können. Wir freuen uns auf Ihren Besuch, sowie Einkauf in unseren Shops. Ihr OMAC GmbH


Contact info

3.2

Average

TrustScore 3 out of 5

206 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(206)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience from startExcellent experience from start to finish! The service was outstanding, the delivery was fast and everything arrived exactly as expected. The product was of excellent qu

Excellent experience from start to finish! The service was outstanding, the delivery was fast and everything arrived exactly as expected. The product was of excellent quality and the communication was professional, friendly and helpful throughout the whole process. I am very satisfied with my experience and would definitely recommend this company to others. Thank you for the great service! ⭐⭐⭐⭐⭐

25 September 2026
Unprompted review
Rated 1 out of 5 stars

I rarely leave negative reviews

I rarely leave negative reviews, but unfortunately my experience with OMAC deserves one.

I exercised my right of withdrawal shortly after placing my order and contacted customer service immediately. Despite several emails and multiple attempts to reach them by phone, I received little to no meaningful assistance. It often felt like my emails were not even being read, as I repeatedly received generic responses that did not address my situation. The phone was never picked up, although i called for over 2h in total.

I asked them to stop the shipment before it was handed over to the carrier, but they claimed this was not possible. Communication was extremely frustrating, and it was almost impossible to reach anyone who could actually help.

In the end, I had to refuse delivery to avoid even more inconvenience. The entire process caused unnecessary stress and wasted a lot of my time.

I am now hoping that at least my refund will be processed without further complications. After everything that has happened so far, I sincerely hope this part of the process will be handled professionally.

Good customer service is especially important when something goes wrong. Unfortunately, that is exactly where OMAC failed in my case. I hope they improve their communication and start treating customer requests with more care.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Order processing and delivery went…smoothly (s.a.)

Order processing and delivery went smoothly; I’m giving one star for that. The product itself is a disaster. Some of the aluminum profiles are bent and have not been deburred. One item delivered was completely wrong and—despite the "model guarantee"—does not fit the specified vehicle (side sliding door).

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy acessable great service awesome…

Easy acessable great service awesome delivery

23 April 2026
Unprompted review
OMAC Germany  logo

Reply from OMAC Germany

Guten Tag,
vielen Dank für Ihre positive Bewertung!
Wir freuen uns sehr.
Wir wünschen einen schönen Tag,
Omac GmbH.

Rated 1 out of 5 stars

Refused to help me

My package was sent to the wrong address. Employees refused to help me correct the address twice. In particular, their clerk suggested that I resolve my issues myself. This type of customer service is unacceptable. I strongly recommend that no one do business with OMAС. Their employ rude people.

10 December 2025
Unprompted review
OMAC Germany  logo

Reply from OMAC Germany

I’m sorry about this experience — that’s not acceptable, and we apologize for how you were treated.

Please email us at info@omacshop.de
with your order number and the correct shipping address. We will urgently review what happened, report it to our carrier/operations team, and do our best to resolve it (address correction, reroute, or replacement/refund depending on the shipment status).
OMAC TEAM

Rated 1 out of 5 stars

I received the damaged parts.due to…

I received the damaged parts.due to their poor conditioning.The parts are too fragile to travel in that packaging.

24 November 2025
OMAC Germany  logo

Reply from OMAC Germany

Thank you for letting us know, and we’re sorry the parts arrived damaged due to insufficient packaging.

Please contact us at info@omacshop.de
with your order number and photos of the damage and the packaging. We will report this to the carrier and our operations team and provide a solution as quickly as possible (replacement or a store credit).
OMAC TEAM

Rated 1 out of 5 stars

Scam

Scam! I've been waiting for weeks. No sign of shipment or any tracking of it. First retailer claimed that my shipment had arrived. Now I'm being put off week after week.

27 November 2025
Unprompted review
OMAC Germany  logo

Reply from OMAC Germany

I’m sorry for the delay and the frustration this has caused — this is not the experience we want you to have.

Please send us your order number and the email used for the purchase, so we can check the shipment status immediately and provide a clear update (or arrange a refund if it hasn’t shipped).
OMAC TEAM

Rated 2 out of 5 stars
OMAC Germany  logo

Reply from OMAC Germany

Thank you for your feedback. We’re sorry the quality didn’t meet your expectations, even though delivery was fast.

Please contact us with your order number and a few photos of the issue, and we’ll review it right away and offer a solution.
OMAC TEAM

Rated 5 out of 5 stars

Very happy with the quality of the…

Very happy with the quality of the product, speedy delivery.

25 October 2025
OMAC Germany  logo

Reply from OMAC Germany

Hello,

Thank you very much for your positive feedback. We are very happy about your 5-star rating!

Your Omac Team

Rated 5 out of 5 stars

Good and fast service

Good and fast

22 October 2025
OMAC Germany  logo

Reply from OMAC Germany

Hello,

Thank you very much for your positive feedback. We are very happy about your 5-star rating!

Your OmacTeam

Rated 5 out of 5 stars

Good Service

Good Service.

22 October 2025
OMAC Germany  logo

Reply from OMAC Germany

Hello,

Thank you very much for your positive feedback. We are very happy about your 5-star rating!

Your OmacTeam

Rated 5 out of 5 stars

Good product and fast delivery.

Good product and fast delivery.

20 October 2025
OMAC Germany  logo

Reply from OMAC Germany

Hello,
Thank you very much for your kind review! We are glad that you are satisfied with the product and our delivery service. We look forward to serving you again in the future.

Best regards,
Omac Team

Rated 5 out of 5 stars

I simply like the product

I simply like the product, it is great!

8 October 2025
OMAC Germany  logo

Reply from OMAC Germany

Guten Tag,
Vielen Dank für Ihre positive Rückmeldung!
Wir freuen uns sehr, dass Sie mit unserem Produkt zufrieden sind.

Mit freundlichen Grüßen
Omac Team

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