JBR Capital Reviews 

521
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting individuals who made the process smooth and easy. People frequently commend the efficient, seamless service and the tailored approach to complex financial situations, making the overall user experience outstanding. However, some customers also noted a lack of communication and support, mentioning instances where the company was unresponsive or unwilling to assist with certain issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, flexibility, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy to deal with and... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers finding the process flexible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gabriel was absolutely fantastic. Always very quick to respond, pragmatic and solution oriented. Very helpful throughout the entire process and JBR were flexible, helpful, and speedy when it came to p... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with JBR. I was going to make a large cash payment for a vehicle due to the complexity of my business structure and other things, however, I thought I would reach out to J... See more

Company replied

Rated 5 out of 5 stars

I dealt with Gabe - who made the whole process so easy. He was very quick to respond on emails and the phone, the credit checking process was straightforward, and he dealt seamlessly and directly wit... See more

Company replied

Rated 5 out of 5 stars

My second time usingJBR and I chose them over the dealer’s recommendation as their offers were better plus I was an existing customer and knew they would take care of me. Furkan went above and bey... See more

Company replied


Company details

  1. #57 of 61 best companies in Car finance and loan company

Written by the company

JBR Capital is the UK’s only independent finance provider dedicated solely to high end vehicle finance. JBR Capital offers bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.

TAILORED FINANCE FOR LUXURY CLASSIC & SUPERCARS

Written by the company

Flexible Bespoke Finance
We offer flexible and competitive finance from £50k to £750k+. Each finance deal is designed to suit you, your financial needs and put you in control.
Great Customer Service
We are petrol-heads ourselves and work with the best car dealerships in UK, which enables us to know the market inside out and have the expertise to put together realistic financing offers.
Fast Decision Making
Most of our customers get the go-ahead on their supercar finance package within a week so we can make your dream of owning a high-performance car reality sooner then you might think.

WHY FINANCE WITH US?

Dedicated solely to high-end vehicle finance

JBR Capital is the UK’s only independent finance lender dedicated solely to high-end vehicle finance, offering specialist classic, prestige, racing & supercar finance. We offer tailored finance options to private individuals and businesses, lending anything from £50,000 and to date we have loaned over £1 Billion. Our personalised approach means that we may, depending on your circumstances, be able to offer finance to clients who do not fit the traditional computer-driven models of other companies.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

521 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(521)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

JBR Capital fantastic in taking the…

JBR Capital fantastic in taking the money and allowing you to buy the car. But simple things like supporting you then don't bother. i had to have a tracker as the car needed due to what it was BUT the Company is so stand off instead of simply supporting the Insurance company with a simple yes this a is the tracker its in our name until finance is paid and its this model. Made the whole experience rotten. would not recommend at all even my insurance company could not get over it as I dialled them into a conference call. Very hard work

1 July 2026
Unprompted review
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Reply from JBR Capital

Hi Rob, thanks for leaving a review. We’re sorry to hear about your experience.

If you’d like to make a complaint, please visit https://jbrcapital.com/customer-policies/complaints-procedure/

Rated 5 out of 5 stars

Gabriel was absolutely fantastic

Gabriel was absolutely fantastic. Always very quick to respond, pragmatic and solution oriented. Very helpful throughout the entire process and JBR were flexible, helpful, and speedy when it came to paperwork, payout and working with the dealer. I’ve used JBR for 3 vehicle finance agreements now and will continue to use them going forward.

11 July 2026
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Reply from JBR Capital

Hi Billy, thanks for your feedback - I'm delighted to hear Gabriel was able to support you and that your experience was a positive one. Enjoy your new car!

Rated 5 out of 5 stars

Very helpful and easy to deal with…

Very helpful and easy to deal with…. flexible and gave me a great rate….very happy with the service all round

27 June 2026
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Reply from JBR Capital

Hi Neil, thanks for leaving us a 5* review. We're delighted to hear that you're very happy with the service you received. Wishing you all the best, and we hope you enjoy your new car.

Rated 1 out of 5 stars

Do not trust this finance company…

Do not trust this finance company whether you go through them directly or use brokers Like Lillian Stanley or Charles and Dean. Absolute cons finance company. Charges your unlimited interest every month rather than anything towards your borrowed amount and you can't manage your account online unlike other finance companies. When it comes to settling your finance early they don't not like it and halts your clearance letter. Absolutely disgusting company won't be using them again!. Avoid!!

15 June 2026
Unprompted review
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Reply from JBR Capital

Hello, thanks for leaving a review. We’re sorry to hear about your experience.

If you’d like to make a complaint, please visit https://jbrcapital.com/customer-policies/complaints-procedure/

Rated 5 out of 5 stars

Furkan great help makes process so easy

Furkan great help makes process so easy

11 June 2026
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Reply from JBR Capital

Thank you for your feedback, R g Evans. We aim to make sure every interaction feels effortless and catered to your needs, and we’re glad to hear we delivered that for you.

Rated 5 out of 5 stars

Very easy to talk to staff at JBR…

Very easy to talk to staff at JBR Capital, no pressure in deciding which offer is best for your needs. Just a delightful company to deal with.

12 June 2026
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Reply from JBR Capital

Thanks for the review Andy! We’re really glad to hear you felt well taken care of. We strive to make every client feel like a priority.

Rated 5 out of 5 stars

Seamless and top notch service from the…

Seamless and top notch service from the team at JBR.
Would thoroughly recommend to anyone looking to finance their dreams

11 June 2026
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Reply from JBR Capital

Thanks for the recommendation, Geoff. It’s fantastic to hear you had a great experience with us. We look forward to working with you again. Enjoy your new car!

Rated 5 out of 5 stars

Simply first rate service

It’s hard to articulate how good the service was without writing an essay, but suffice to say I’m so glad I went with them. Truly excellent, in particular Firkan who made it all happen.

4 June 2026
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Reply from JBR Capital

Thanks for the kind words Arthur! We’re really glad to hear you felt well taken care of. We strive to make every client feel like a priority. Enjoy your new car!

Rated 5 out of 5 stars

Professional service

Easy, professional and fast.

28 May 2026
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Reply from JBR Capital

Thanks for the kind words Michael! We’re thrilled to hear we kept things easy, fast and professional. Enjoy your new car!

Rated 5 out of 5 stars

Excellent communication

Excellent communication from Furkan as usual and completed in great time

22 May 2026
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Reply from JBR Capital

Hi James, thanks for your feedback - I'm delighted to hear Furkan was able to support you and that your experience was a positive one. Enjoy your new car!

Rated 5 out of 5 stars

I could not recommend Furkan and the…

I could not recommend Furkan and the JBR team highly enough. They are extremely efficient and offer bespoke deals tailored to individuals and they take into consideration complex financial structures. Thanks for the GT3 and CSL guys!

14 May 2026
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Reply from JBR Capital

Hi Arjun, thank you for the great feedback! We'll pass your kind comments on to Furkan and the team. Enjoy the GT3 and CSL!

Rated 5 out of 5 stars

I’ve used JBR Capital repeatedly over…

I’ve used JBR Capital repeatedly over the years and they’ve been absolutely fantastic every time. Furkan in particular sorted me an amazing deal recently and made the whole process incredibly smooth from start to finish.

What really sets JBR apart is their understanding of business owners and more complex financial situations. They don’t just treat you like a standard application — they actually take the time to understand the bigger picture and structure finance deals that genuinely fit your circumstances.

Professional, responsive, knowledgeable, and always willing to go the extra mile. Highly recommended if you’re looking for a finance company that really knows what they’re doing with specialist performance cars.

12 May 2026
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Reply from JBR Capital

Thank you for the great feedback and for choosing JBR Capital again over the years. It’s good to hear Furkan looked after you well and made the process smooth from start to finish. We really appreciate the recommendation. - Jack

Rated 5 out of 5 stars

Great service as ever

Rapid responses, smooth process, efficient, great communication. Very happy as ever

8 May 2026
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Reply from JBR Capital

Hi Alan, thank you for your kind words. Delighted to hear that you're happy as ever; enjoy your new car! - Jack

Rated 5 out of 5 stars

Gabriel at JBR was wonderful with…

Gabriel at JBR was wonderful with helping at extending our agreement! Thank you very much for everything and great service!

8 April 2026
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Reply from JBR Capital

Hi Aneta, fantastic to hear Gabriel looked after you well. Thank you for the kind feedback about the service you received. We hope you enjoy your new car! - Jack

Rated 5 out of 5 stars

My second time usingJBR and I chose…

My second time usingJBR and I chose them over the dealer’s recommendation as their offers were better plus I was an existing customer and knew they would take care of me.

Furkan went above and beyond to help me with my financing. Extremely friendly and quick to respond. I would highly recommend JBR.

23 April 2026
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Reply from JBR Capital

Hi Richard, thank you for your 5-star review and for choosing us again. We’re really pleased to hear your kind feedback and will be sure to pass it on to Furkan. We hope you enjoy your new car and look forward to helping you again in the future.

Rated 5 out of 5 stars

Amazing experience with JBR

Amazing experience with JBR.

I was going to make a large cash payment for a vehicle due to the complexity of my business structure and other things, however, I thought I would reach out to JBR to see if it would be possible to fund part of the purchase.

I dealt with Gabe who from start to finish was brilliant from funding at reasonable rates to dealing with the dealership promptly.

I couldn’t recommend JBR enough, I won’t be going anywhere else now.

Thanks again!

21 April 2026
Unprompted review
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Reply from JBR Capital

Hi Harry, thank you for leaving a 5* review. We really appreciate your kind words, and will pass your comments on to Gabe too. We hope you enjoy your new car!

Rated 5 out of 5 stars

I had a great experience dealing with Gabriel

I had a great experience dealing with Gabriel, who assisted me with the finance side of my purchase. He was extremely knowledgeable, transparent, and efficient throughout the entire process.

Gabriel took the time to clearly explain all options available, ensuring everything was straightforward and easy to understand. What I appreciated most was how smooth and hassle-free he made the whole process — no confusion, no delays, just well-handled from start to finish.

His professionalism and attention to detail really stood out, and it made a big difference in the overall experience.

Highly recommend Gabriel to anyone looking for a seamless and well-managed finance process.

17 April 2026
Unprompted review
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Reply from JBR Capital

Hi Mariglen, thank you for leaving a 5* review. We really appreciate your kind words, and will pass your comments on to Gabriel too. We hope you enjoy your new car!

Rated 5 out of 5 stars

From start to finish an impeccable service

From start to finish and impeccable experience. Communication is 10/10 and they can work as speed. Furkan was brilliant.

18 April 2026
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Reply from JBR Capital

Hi Toby, thank you for leaving a 5* review. We really appreciate your kind words, and will pass your comments on to Furkan too. We hope you enjoy your new car!

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