I love inov8 products as they really work for me. I use both the road and trail shoes thanks to the wide toe box and comfort that don’t compromise on grip. The race vest has all the comfort and pocket... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently made a purchase of a pair of trail trainers, though chose the wrong size. I can only say the whole customer service team have been excellent with their help. Different members offered sugge... See more
Company replied
I've had many Inov-8 shoes over the years and this is my 3rd set of Trailflys. They arrived within 48 hours of ordering and I was out on the trails within an hour of delivery. These "max" shoes have a... See more
Company replied
The guy that served us in the York store was superb! He was helpful, knowlegable, friendly. Really couldnt ask for more. Unfortunatley the exact shoe i wanted wasnt in stock but by working on... See more
Company replied
Company details
- #61 of 216 best companies in Shoe shop
- #43 of 120 best companies in Activewear shop
- #48 of 92 best companies in Outdoor clothing and equipment shop
- #19 of 37 best companies in Running Shop
- #42 of 145 best companies in Sportswear Shop
Written by the company
Forged in the fells and mountains of the English Lake District in 2003, INOV8 is an ambitious and innovative sports brand. It thrives to empower the world's physical and mental fitness through more fulfilling sporting experiences, with pioneering products and innovations that keep athletes within the flow. Across its three categories of Run, Walk and Gym, INOV8 is neither over or under engineered, in the belief that nature knows best. Products and innovations are developed to enable ‘the flow’ – a state of mind and feeling sportspeople get when all distractions fall away, leaving nothing but the pure enjoyment of accomplishment. This allows runners, walkers, hikers and gym enthusiasts to go faster, or longer again. INOV8 make purposeful design decisions that strike a precise balance between the body and the environment to enable a more fulfilling sporting experience. Throughout its 20+ years, INOV8 has led the way and been rewarded with many prestigious awards. It continues to proudly call the Lake District its home, testing ground and design centre. Trusted by sportspeople worldwide, a third decade under the leadership of innovative founder Wayne Edy is now in progress. In truth though, INOV8 is just getting started. #AmbitionInMotion
Contact info
United Kingdom
- enquiries@inov8.com
- inov8.com
4.7
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top gear sold by knowledgeable and enthusiastic people
I have recently purchased a number of items from the Forge store. I really enjoy visiting this establishment as I have always been treated with the utmost respect and all the staff I have dealt with went far and beyond to advise and recommend me on my choice of shoes and clothing. These guys don’t just talk they have competed in various events so know what works.
I have purchased various shoes and clothing, over many years, and have always been satisfied with the quality and technical innovations that Inov have made. I have no doubt that I will be visiting the store for the foreseeable future. Well done to the whole team.
22 August 2026
Friendly staff who were available for…
Friendly staff who were available for advice but not pushy to get a sale.
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Excellent customer service. Sadly, the shoes did not suit my feet, but that won't stop me from trying again in the future.
19 August 2026
Reply from INOV8
Hi Cheryl
Thank you for taking the time to write a review.
We are sorry to hear your new INOV8 shoes are not a good fit. Please feel free to contact the team on enquiries@inov8.com, the team would be happy to advise on product choice and fit.
Best wishes.
The INOV8 team
Fast shipping, excellent product!
Shipping to Germany was really fast and the shoe fit perfectly!
5 September 2026
Reply from INOV8
Hi Jan
Thank you for taking the time to write a review.
Its great to hear your order arrived in good time.
best wishes.
the INOV8 team
Great service, thanks.
Easy to order, delivered within 24 hours (and that was the free postage option…)
Very impressed.
4 September 2026
Reply from INOV8
Thank you so much for the great review, Alastair!
Best wishes,
the INOV8 team
Reply from INOV8
Hi Vincent ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Reply from INOV8
Hi Vanessa ,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
the INOV8 team
Helpful and friendly staff
The staff at the Inov8 shop were really helpful & knowledgeable. They offered great advice regarding me purchasing some new running shoes and were very friendly.
4 September 2026
Reply from INOV8
Thank you so much for the great review Trish!
Best wishes,
the INOV8 team
Reply from INOV8
Hi Robin,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Recommend
Good product, delivery was perfect, no problems so I can't comment on customer service
19 August 2026
Reply from INOV8
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
The INOV8 Team
Great service
19 August 2026
Reply from INOV8
Thank you so much for the great review :)
Best wishes,
The INOV8 team
Great staff and very informative of the…
Great staff and very informative of the kit they sell
3 September 2026
Reply from INOV8
Hi Bob.
Thank you for taking the time to write a review.
We are pleased to hear you had a good experience in the INOV8 york store.
Best wishes.
The INOV8 team
Inov8 are my favourite in every way.
Rapid delivery, great shoes, as always. Love Inov8 for about 8 years now.
20 August 2026
Reply from INOV8
Hi Jennifer.
Thank you for taking the time to write a review and brand support.
We hope you enjoy your new TrailFlys.
Best wishes.
The INOV8 team
Reply from INOV8
Hi Robbie.
Thank you for taking the time to write a review.
Its great to hear you had a good experience in our Bakewell store. We will be sure to pass your feedback onto the team.
Best wishes.
The INOV8 team
You need get your sizing accurate
You need get your sizing accurate. I measured which tells you size to get. Read the reviews that said they run small. Ordered 1/2 size larger and they were still small. I have to pay to return the shoes that your site says should fit. I ordered next 1/2 size larger and they are too wide. I want a wide toe bed not an overall wide shoe. By increasing a whole size they also get wider. I have loved my Inov8 shoes in the past but not sure I will order from them again when you can’t trust sizing and you have to pay to return. I am looking for other brands that have a wide toe bed that fit.
1 September 2026
Reply from INOV8
Hi Allison.
Thank you for taking the time to write a review.
We are sorry to hear your new F-lite Max are not a good fit. We do have some fantastic feedback for the fit and feel of this product, so its dissapointing to know you have not had the same experience.
It can be hard to advise on fit as it is such a personal choice, we do however always try to suggest the best size option using customer feedback and returns rates.
Once again we do apologize for the diisapointment caused.
Best wishes.
The INOV8 team
Reply from INOV8
Hello.
Thank you for taking the time to write a review.
Its great to hear your order arrived in good time.
We hope you enjoy your new INOV8 kit.
Best wishes
Great product
19 August 2026
Reply from INOV8
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
The INOV8 Team
Reply from INOV8
Thank you so much for the great review :)
Best wishes,
The INOV8 team
Reply from INOV8
Hi Andy,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team
Reply from INOV8
Thank you so much for the great review, Rog!
Best wishes,
the INOV8 team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.