Imprint Reviews 

4,977
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,522 reviews, reviewers had a great experience with this company. Customers frequently share that they love the outstanding product quality, noting that custom items arrive much faster than expected and turn out looking brilliant. People also appreciate the smooth ordering process, helpful communication, and responsive support whenever questions arise during customization. Some people were dissatisfied with late deliveries that completely missed their scheduled events and important deadlines. Shoppers additionally noted frustrating experiences involving incorrect print colors, unexpected sizing discrepancies, or completely misaligned designs on their personalized items. A few consumers mentioned difficulties with poor product durability and getting helpful customer support resolutions.

What people talk about most

Product

Consumers find product quality and experiences to be quite mixed. While many reviewers express appreciation... See more

Order

Customers had ambiguous experiences with order processing, reflecting a high level of disagreement. While... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent results and professional... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order 100 koozies for a charity fundraiser my daycare does annually. The site was easy to use, even for someone now super tech savvy. Product came quickly and pricing was fair compared to other sites... See more

Rated 5 out of 5 stars

EXCELLENT product! I’m still shocked at the price for the product and the fast delivery, I am one to research before making a purchase. Every other company charged at least twice as much with avai... See more

Rated 5 out of 5 stars

The experience was great because it was easy to order and customer service was super helpful! Our products were delivered on time, as promised. The final product looked amazing! Everyone was happy!

Rated 5 out of 5 stars

As a new company, using imprint was one of the best choices I made. Great quality product delivered extremely fast. Good communication during the order process and shipping. As I grow, I will use goin... See more


Company details

  1. Promotional products supplier
  2. Corporate gift supplier
  3. Gift shop
  4. Printed clothing store
  5. Promotional items
  6. Wedding souvenir shop

About Imprint

Written by the company

Who Are We?

With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.

Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.

When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.

Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.

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Contact info

Trusted for Quality Custom Products

We pride ourselves in fast turnaround times and unbeatable prices.

4.0

Great

TrustScore 4 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,977)

1,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick and easy

I love how quick and easy it was to order last minute and our product was delivered in time for our event! I felt a little lost after submitting my order because I didn't see a proof for a couple of days, but a quick call to Customer Service and it was immediately delivered to my inbox. I also appreciated the delivery notifications once shipped.

24 August 2026
Rated 1 out of 5 stars

After artwork was sent and approved I…

After artwork was sent and approved I received an email saying they could not do the artwork. After submitting new artwork I was told they could not ship them in time for what I needed them for. I paid more to have shipping with guaranteed delivery. It is more than a week past that date and the order has still not been shipped and customer service can not give me any timeline of when they will be sent.

22 August 2026
Rated 2 out of 5 stars

Disappointed

It took over a for my order to get reviewed. My print date when I ordered was over a week earlier than was actually delivered. I also had to shell out $30 extra for a different type of product than what I ordered. Then they wanted to charge me another $50 to get the order in time. They are cheap looking can coolers for over $2 each.

31 August 2026
Rated 1 out of 5 stars

Do not order from this company..

Do not order from this company... they have dishonest business Practices when it comes to production and shipping times. I ordered 150 buttons for a event and the day they said they would arrive they had not even been made yet (in production) and am being told if I pay more money for shipping they will make them faster.... and now are telling me maybe another 2 to 3 weeks and they will be after the event. Please choose another company.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Fast shipping. They were out of one color but replaced it with another. The process for notifying me of that was a bit confusing, but I got what I ordered with one change and that is what mattered.

27 August 2026
Rated 1 out of 5 stars

Poor Quality

I used imprint.com to make hand fans for our football team. I uploaded the photos in 2 pdf's 8x8 for some reason they reduced the back side to 1/3 of that size so half of the teams photos are really small and some are big. The quality of the fan itself is flimsy. I have tried to get a reprint or refund but they are refusing to help. I will not order from imprint.com again. I am very unhappy with their products.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Signs were exactly as I designed them

Signs were exactly as I designed them.

If I have any complaint, although I am used to it now, the design segment could use some better step by step instructions for new users. I lost my design at first try because I wasn’t sure how to save it.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication. Delayed Production. Late Delivery. Additional Charge after calling to be told they would expedite delivery and they still shipped it UPS Ground.

1 September 2026
Unprompted review

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