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Großhandlung, die Produkte für ästhetische Medizin und Hautpflege anbietet.
Germany
3.0
26 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I am very happy with hyaloo
I ordered aqualyx and i thought it was a fake but they even reached out to Marllor Intl to send me the official Statement regarding my batch and turns out the 2026/002 batch of aqualyx has a typo
The Customer Service was quick to respond and help
i will Order again
The products are original
I bought aqualyx, and when it arrived I used it and though that something was wrong, I only got one vial as they said but the things is that it seemed under powered and I did a little taste test it probably is just bac water and something else
The product is not as advertised, which can happen. When I asked for a returns, they said I have to pay for the postage to polo’s and packaging myself. And then they would review the situation. This is after me sending back-and-forth emails of them telling me it’s not their fault and they don’t accept any responsibility.
They are totally improfessionals . They told me that the DPD kurier returned the package for unknown reasons . The package didn’t even arrive to my country . They told me that I will get a refund when the package returns to them . What if the courier lose the package or delays the return very much . I told them that I can’t wait to get my money back . Totally improfessional behaviour . They just want to get the products back before they get me a refund , which is none of my business . Stay away from them .
Not totally satisfatcted with service. They apply a Paypal commission which is forbidden as PayPal operator told me. Don't give those extra money they ask for.
I bought Julapro from Hyaloo website, but when my doctor was injecting it, she noticed that the consistency of this Julapro is different from the ones purchased directly from the official Julapro website.
We decided to compare the Julapro (from Hyaloo) with the one bought from the official website. there is a significant difference between the two. The original version has embossed text, contains a hologram, and has a different shade of pink!
I also watch the video in Julapro official page that they describe how to check if the Julapro is fake or not and after checking, I realize it is the fake one.
I BOUGHT U A 25 NUCLEOFILL. ALBEIT I WANT A STRONG ONE
THE MATTER IS THAT IN THE PACKAGE THERE WAS NOT ANY GUIDLINE BOOK OR BROCHURE AND NEEDLE
JUST ONE 1.5cc FILLED SYRINGE
PLEASE EXPLAIN ME THAT EVERYTHING IN THE PACKAGE WAS CORRECT OR NOT
BUT I WAS VERY THANKFULL FOR YOUR PROMISED DELIVERY
THANK YOU VERY MUCH
I was happy to find hyaloo to buy 2 medical creams that are quite difficult to get at the same store. A mesoestetic creme and a skintech one. Both products are original.
Reply from Hyaloo
And we are happy to find you! 🩵🩵 Thank you for your opinion and we encourage you to visit Hyaloo again!
Since I was about to run out of the Cosmelan cream I used for skin blemishes, I ordered it from hyaloo.de. I did pay. It took weeks for the product to arrive because they spelled my name wrong. When the product finally arrived, I was completely disappointed. The products I received were not like the products I had received from my doctor before. Sunscreen is not homogeneous. While the Cosmelan 2 product normally peels my face if I apply a small amount, the product I bought from they did not have any effect even though I used it in large amounts and 3 times a day. Far from peeling my face, it made my face oily. I sent an e-mail to the company. Finally they said send the product to us. I sent back the products I bought for 200 euros, paying 15 euros. It's been a week and still no response. I absolutely regret shopping from this website. The company should be sensitive and take responsibility for problems related to the product it sells and find solutions quickly.
Reply from Hyaloo
Hello,
we would like to inform you that we copy the personal data of our customers automatically from orders, where customers provide their own data. Your package was misaddressed due to a single system error that printed labels without special characters such as umlauts. As soon as we noticed your case, we started working on fixing this error and it has already been eliminated. You placed an order on 13.05 , your product was shipped for the first time on 14.05, returned to us as an unclaimed parcel on 20.05 and was shipped again on the same day. We tried to solve your case as soon as possible, but we had to wait until the carrier returns the package to us. Perhaps your doctor used other products, Mesoestetic has produced many of them and they may differ. What products you will get in your package from us you could see in the picture on the website, where you can see all the products. We have already mentioned in an email to you that the effect of the products depends on individual predispositions, the reason could also be that you have used the product before, so your skin no longer reacts so sensitively to it. The way you use this kit changes over time, we have put the protocol in the description on our website. You sent us an email on 4.05 and on the same day you received a reply with an explanation and a proposal for a complaint. We did not give you an answer regarding the complaint, because we still have not received your package. We are waiting for it so that we can inspect the product in depth and be able to give you an answer as soon as possible, as we care also for a positive conclusion to this matter, but without the product we cannot carry out the complaint process.
With kind regards
Hyaloo Team
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