HWS Beauty  Reviews 

17,399
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is easy to navigate, making it simple to find and order favorite beauty items. People consistently appreciate the exceptionally fast delivery times and competitive prices that provide great overall value for money. Shoppers also love receiving generous free gifts with their purchases and note that goods always arrive securely packaged in perfect condition. Some reviewers were not happy with delivery problems, reporting that parcels occasionally failed to arrive or incorrect products were shipped. Others mentioned experiencing difficulties when trying to resolve these missing shipments or tracking issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping, prompt... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the cheap options and... See more

Order

Customers had positive experiences with order, highlighting the easy ordering process, competitive prices,... See more

Service

Users describe positive interactions with service, highlighting that consumers consistently experience super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently purchased several products from HWS Beauty online, and I’m delighted with my experience. The products were exactly as described, and I got them at an amazing sale price—much lower than at o... See more

Rated 5 out of 5 stars

We made a large order of an expensive product. The company called us to make sure the order was legitimate and we hadn’t been hacked which we appreciated hugely. Products arrived packed so well prote... See more

Rated 5 out of 5 stars

Great service, prompt delivery and good offers. Easy to find products and always well stocked. I’ve been using the L'Oréal Professionnel Metal Detox range for a while; shampoo, hair mask and... See more

Rated 5 out of 5 stars

Great company, I have been buying from them for years and they always have great prices. Great customer service too, when one of my products spilt during delivery through no fault of theirs they gave... See more



Company details

  1. Beauty supply store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics shop
  5. Hair product shop
  6. Skin care clinic

Written by the company

Discover the best salon haircare brands all in one place. Whatever your hair needs, we have something for everyone.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,399)

5,487 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I buy my shampoo through this company. I’ve always had great service, easy purchase and quick delivery. They have lots of choice too!

29 October 2026
Rated 5 out of 5 stars

Excellent products and customer service!

I’ve never had an issue with HWS Beauty and have always been happy with my experience. I recently had to contact customer services with a query regarding an order, and they were incredibly prompt, helpful and professional.

My query was dealt with quickly, and the whole experience was really straightforward. It’s always reassuring to know that a company has a responsive and helpful customer service team should you ever need them.

Really happy with HWS Beauty and would happily recommend!

10 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look