We had a failure of our microwave cooker which was unrepairable despite being only few months beyond warranty. It was clearly a design fault which is well documented in online forums. Hughes gave us a... See more
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Review summary
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Reviews shaping this summary
I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
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I had an issue with my washing machine that I rent from Hughes. I contacted them and they got back within a day and said an exchange machine would be delivered ,installed and the old one taken away to... See more
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Great experience from start to finish. Such an easy process when ordering, kept informed to delivery. They even informed me traffic was busy and they might be delayed. On arrival the two man were so p... See more
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Company details
- #66 of 134 best companies in Appliance shop
- #107 of 190 best companies in Electronics store
- #82 of 137 best companies in Kitchen supply shop
- #22 of 31 best companies in Home audio shop
- #31 of 47 best companies in TV shop
- #12 of 14 best companies in Washing Machine & Dryer Shop
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very Pleased
I was pleased with everything to do with buying my Microwave the delivery was on time. Well wrapped and just as described. Price very good. Thank you.
28 August 2026
Highly Recommended
Easy to order , good price, , no hidden charges, great delivery, great product
27 August 2026
Great price (previous model to latest
Great price (previous model to latest, but so what?). Miele quality and good reviews for cordless vac. Delivery was quick - continue to use DPD Hughes,They are the best!
27 August 2026
Washing machine to order ,delivery on time
Easy to order ,delivery on time, washing machine working well would recommend
27 August 2026
I ordered a fridge/freezer
I ordered a fridge/freezer, which was an excellent price. The day before delivery I realised it was too big. I contacted Hughes and explained the situation. Without hesitation they cancelled delivery and gave me a full refund.
26 August 2026
Customer services really poor and happy to waste your time
Having purchased numerous items over the past 18 months, I encountered a faulty appliance that shed light on the subpar customer service at the Norwich Hughes store.
Despite weeks of attempts to address the issue through calls and visits from Pacifica, I resorted to visiting the store to request a replacement.
A awful male staff member rudely dismissed my request leaning over the counter into my personal space and incorrectly stating that I had no consumer rights (contrary to the Consumer Rights Act 2015) and insisting I obtain details including up lift numbers (not an easy task wasting hours trying to do ) from the manufacturer before any action could be taken.
After several days of contacting the head office via email, arrangements were finally made to collect the defective appliance a week later (with no sense of urgency), offering only a partial refund considering my use of the appliance for 18 months.
An apology was issued for the misinformation provided by the staff member, who was not the only one guilty as two others present failed to correct him, revealing their lack of knowledge on the matter.
My advice is to not be misled by this establishment - they may readily sell you products, but offer no support when things go awry.
19 July 2026
Really cool ppl delivered it helpful.
Really cool ppl delivered it helpful.. the machine is amazing for the price
29 August 2026
I’m really not happy
I’m really not happy, I paid for next day delivery. I received a delivery fail notification. The delivery was cancelled before my time slot. There was no call as per the order confirmation. I rang the delivery partner, they didn’t know where my parcel was. 3hours later I was told the driver had an emergency and my delivery was rescheduled 5 days after the first order. I’ve raised the issue with Hughes and no one has bothered to respond in a suitable time frame. I’m yet to receive my delivery. I really think this is a dreadful company for not trying to remedy the situation.
4 September 2026
Unprompted review
Very straightforward and easy to order
Very straightforward and easy to order. Delivery was prompt and only took a few days. Delivery men were very polite and on time. Would highly recommend and will be using Hughes again for any electrical items. Thank you to all involved.
29 August 2026
Easy to order with offers
Easy to order with offers, delivered on time, helpful and polite delivery guys
29 August 2026
Great product at great price with great…
Great product at great price with great delivery. What more could you ask for?
27 August 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for your purchase from Hughes, we look forward to serving you again, kind regards David
Excellent customer service
First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone.
Sarah from customer service was brilliant, after I had explained the damage she immediately sauced another one just requesting for me to email photos of the damage. Then phoned me to check the delivery date was ok.
Within 3 days another one was delivered by a great Hughes team who made sure all was well before they left
28 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, we're sorry for the issue with the transit damage, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback.
For any questions or further assistance, please don't hesitate to get in contact.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Appalling service
Appalling service. Incompetent staff. Tried to rent a washer dryer machine from Hughes. 1st attempt- delivered a faulty machine-cracked piping I was told. 2nd attempt- delivered and installed a washing machine not a washer dryer. Very apologetic but made no attempt to ensure quick resolution but getting the order correct and delivered the next day. I am disabled and have limited mobility. No other means of cleaning clothes except to hand wash but no drying facilities. Hughes seem uninterested in ensuring quality service to disabled people. Avoid!!!!
4 September 2026
Unprompted review
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Job done!
Simply a straightforward purchase.
Only catch was DPD delivering to the wrong house initially.
Equipment works very well.
28 August 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for your purchase from Hughes, we look forward to serving you again in future, kind regards David
Excellent service
Delivery of my Microwave was on time, and Hughes did not charge me. thank you for such a good service, I shall certainly use Hughes again.
28 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
The young men were very curtius and…
The young men were very curtius and very helpful when they delivered my purchase
28 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again, kind regards David
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
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