Dexter was very thorough in servicing our Ventaxia system. He patiently explained everything to us - and cleaned up after himself! And very pleasant to deal with. The company didn’t supply him with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer arrived on time and was straight up into our loft to replace the filters, which were filthy. He then cleaned all 10 air ducts in the flat, which, at the front, faces the A406 linking Nor... See more
The engineer, Mihia, was very professional and knowledgeable. He took his time to replace the filter and set up the system properly. He clearly explained how to use and control the boost button... See more
Excellent service from the engineer. Notified us when he arrived. Did everything necessary, and we were pleased he wore overshoes too. Well informed on the machine. We haven't yet received a repor... See more
Company details
- #11 of 12 best companies in HVAC Contractor
- #21 of 23 best companies in Air Conditioning Contractor
- #3 of 4 best companies in Air conditioning repair shop
- #1 of 1 best companies in Air duct cleaning service
- #4 of 5 best companies in Air filter supplier
- #6 of 9 best companies in Ventilating Equipment Manufacturer
Written by the company
Specialist Ventilation and Air Conditioning Installation, Servicing and Maintenance contractors for your home and office. Experts in all systems including extractor fans, central extract (MEV), heat recovery (MVHR), in room or central air conditioning units - experienced with all makes and models and service partners for market leading manufacturers. Comprehensive service packages and prices available.
Contact info
13 Market Road, , TW9 4LZ, Richmond Upon Thames, United Kingdom
- 0330 223 4180
- enquiries@hrv-group.com
- hrv-group.com
4.6
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
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Fantastic job and very professional
Fantastic job and very professional. I highly recommend
21 August 2026
Great service and knowledgeable team
Great service. Great customer support. The technician was friendly and knew what he was talking about. Highly recommend.
19 August 2026
Excellent service and very much…
Excellent service and very much appreciated time to explain
14 August 2026
Excellent service from the engineer
Excellent service from the engineer. Notified us when he arrived. Did everything necessary, and we were pleased he wore overshoes too. Well informed on the machine.
We haven't yet received a report/job card.
3 August 2026
HRV never dissapoint!
The engineer arrived on time and was straight up into our loft to replace the filters, which were filthy. He then cleaned all 10 air ducts in the flat, which, at the front, faces the A406 linking North Finchley and Whetstone in North London. We find HRV's services invaluable in keeping us healthy.
28 July 2026
The job was carried out in a…
The job was carried out in a professional way by SID. He was so cooperative and did excellent job.
27 July 2026
Very clean worker
Very clean worker. Extremely friendly and explained everything very clearly.
22 July 2026
5 stars to HRV!
Mark from HRV was thorough & professional throughout taking his time to cover all aspects of the maintenance supported by fully addressing any questions or queries I had. As an added bonus he arrived 20mins early!
13 July 2026
Professional and excellent service from Mark
A big shoutout to a professional and competent engineer Mark, who did a great job servicing the ventilation unit. Mark came across as knowledgeable and helpful, answering questions and explaining the process. I appreciate Mark's attention to detail and thoroughness. Thank you Mark.
8 July 2026
Unprompted review
very honest
very honest, technically very good. Very pleased with the work and their attitude
14 July 2026
the engineer was very helpful
the engineer was very helpful, did the job very well and explained all steps
2 July 2026
Poor service compounded by unacceptable customer response
I am writing to share my experience following a MVHR service appointment, in the hope that it may help others make an informed decision and that the company takes this feedback seriously.
The technician identified an issue with our system during the visit. Regrettably, rather than resolving it, the service left our system in a significantly worse condition: outside air was being supplied directly into all rooms, the motor subsequently failed, and the system stopped functioning entirely. What began as a manageable fault became a complete system failure following the appointment.
Equally concerning was the standard of the service itself. The pipe cleaning - a key reason for our booking - appeared to consist of the technician gently wiping the outlet covers with a wet wipe. This fell considerably short of what we had reasonably expected from a professional MVHR service.
When we raised these concerns with the company, the response was deeply disappointing. Rather than acknowledging the deterioration in our system or offering any form of apology, responsibility was categorically denied. Most troublingly, during a phone call I was told that I should be the one to apologise - a response I found both unprofessional and wholly unacceptable. We booked a subsequent service through a different company who resolved the issue.
25 November 2025
Unprompted review
Reply from HRV Group UK
Thank you for your review.
We are sorry to hear that you remain unhappy with your experience.
Following receipt of your email in January, we responded on the same working day and requested a copy of the investigation report from the third-party contractor who had attended after our visit. As the concerns raised related to findings made by another company, we needed this information in order to properly investigate the matter.
Unfortunately, despite our request, we did not receive any report, photographs, airflow readings, or further information from you. As a result, we were unable to investigate the allegations or establish whether there was any connection between our service visit and the issues you described.
It is also important to note that the email we received in January raised concerns about the supply and extract ducting allegedly being connected incorrectly. It did not raise any concerns regarding the standard of the service itself, the cleaning carried out, or the conduct of our engineer during the visit.
We take all complaints seriously and would have welcomed the opportunity to review the findings and work towards a resolution. However, after our response in January, we did not receive any further communication from you for approximately six months.
We remain happy to investigate this matter. If you would like us to do so, please email any reports, photographs, or supporting documentation to enquiries@hrv-group.com, and we will review everything thoroughly and get back to you
Regards
After care Team
The engineer was very polite and…
The engineer was very polite and explained everything very well.
28 May 2026
Yesterday I had an engineer named Ali…
Yesterday I had an engineer named Ali who was extremely knowledgeable, polite and I am very pleased with the service provided. He took me though each step of the filter and explained everything really well. Even though he wasn’t able to carry out the whole service due to not being able to access the vents as they were not accessible, he still tried his best to find a way if it was possible.
It’s people like him that remind you that the world is a very kind place and there are nice people out there who take their job seriously.
I am happy with how the company handled everything and will be using them again when needed!
10/10
3 June 2026
Unprompted review
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