HelpAlert Reviews 

The process of purchase and installation was rapid and the staff were enthusiastic and well informed.
I love that it's all made in the UK.

I made some changes to the call list and they came thru, they called the appropriate people first and checked on my Mum before dispatching for false alarms. I would recommend

Overpromised on what it delivers. Never came back with the information they promised to find out and come back. Then stopped replying until refund request

Very prompt attention to my order and the people I spoke with were very helpful and friendly,

Excellent product. Helpful and knowledgeable staff. Emergency response team most understanding. Watch can even be worn in the shower where I have had falls in the past. Good to have re-assurance 24hours each day. Urged by family and O T from local authority to have a personal alarm, so pleased that they did and that after much research I chose HelpAlert.

I did a lot of research on the best fall alarm for my Nan, I liked the fact this isn’t run through the phone line so if the phone goes down then my Nan can still get access to help if she falls, also she can go outside it’s not just confined to the property which is great! The device came really quickly after ordering, which was also super easy, the setup is simple and the test call gives you piece of mind so would highly recommend.

After spending time to research the providers on the market all offering similar support packages I turned to customer reviews and the one who stood out to me and my family was HelpAlert and I’m happy to say we are very happy with their support looking after our elderly mother. We have had a few false alarms due to our mothers fidgeting but the response time is very quick and the operator is always sympathetic.

Excellent! Really pleased with every aspect! Feel secure with watch on my wrist, it goes with me everywhere. Really impressed by speed with which HelpAlert answered my call!

Knowing I have the ability to call for help when necessary is very reassuring and gives me courage.

Customer service has been excellent, both friendly, responsive and helpful. I ordered the wrist watch as I didn't want the stigma of the pendant around my neck. The reason for only 4 stars is to do with the watch. I ordered the skin coloured fabric strap for softness. The strap has worked well but can stain under certain circumstances and the magnetic buckle can dig into my wrist if I am careless. The heart and pedometer options work but tapping their display icons can produce erratic results as the icons are often unresponsive. I don't feel comfortable wearing the watch in the shower or in bed. I leave it beside the bed in the event of an emergency.

Very efficient, easy to contact and super sympathetic people and systems

First class alarm. We purchased an annual alarm package for our mum & she finds it very easy to use. I was particularly impressed when we did an initial test call & an operator answered within seconds & asked my mum (by her name) if she could help & if everything was okay?). My mum has dropped it twice, testing out the falls alert on the alarm lol, but was able to cancel it quickly by pressing the button .

Informative website. Prompt service. And everyone is very kind and helpful.

The easy to use website made choosing the right product for my elderly mother very quick and straightforward. We also got the chance to trial the pendant before making the final purchase which was a great help. The pendant arrived very promptly and it was very easy to start using it immediately. My mother was quite nervous initially but after doing the test run, and speaking to a very friendly and helpful lady, we are delighted with the confidence it gives her to go about her day to day life.

I knew I needed to get an alarm after I took ill and no-one was around to help me. I settled upon HelpAlert as they offered everything I knew I needed, plus they have “Which” approval. Though I have not needed to call HelpAlert since I’ve received my alarm, I’ve occasionally pressed the alarm button in error and there has always been a quick and friendly response with no criticism for my calling in error, and I am confident that should I need someone to come, they will absolutely be here for me.

Personal Service from Ollie, one of your Advisors. Very helpful.

Ordered a Personal Alarm Watch for my mum. During testing and setup we had some questions for the HelpAlert Team, which they answered in a friendly and efficient manner.

The whole process gave us real confidence that in the alarm watch and the support around it.