HelloFresh België/Belgique Reviews 

Service client inexistant ou pas joingnalbe. "Your message wasn't delivered to klantendienst @ hellofresh.be because the address couldn't be found, or is unable to receive mail."
c'est pourtant l'email utilisé pour m'envoyer leur communications.
Pas capable d'envoyer leur communication en français.

I was charged 51.99 euros for a box that was never delivered

My delivery scheduled for Saturday July 25 never took place; I wrote to the customer support in the chat the next day, and they told me that I’d lost both the box and my refund because I hadn’t contacted them by noon!

I was never notified that the delivery had failed, and no one had ever mentioned that deadline to me. No email, no text message, no phone call, nothing.

When I asked for proof of a delivery attempt or notification, they didn’t provide anything.

Also, they don’t keep a record of email correspondence, so there won’t be any written evidence unless you take a screenshot of the chat yourself.

I paid for food I never received, and I was told I still have to pay the bill. The worst service ever. My subscription has been canceled.

Excellente variation des menus proposés, ponctualité des livraisons, bravo !) on doit encore s’habituer à interagir sur nos choix, mais on va y arriver ;) success in your business 🤓

I like the products, I'll share the food with my friends and they like it. Showing interest too.

I changed my method of payment and Hello Fresh charged me three times an amount of 79,49 euro. After several times of reaching out and communicating with various hello fresh employees via chat and some vague communication from them about having to wait 10 working days before they would refund all of it, the reality is that they refunded the amount only once...

Déçue on me.demande de paiyer ma box or que je l'es pas u on me l'a pas livré

I am extremely disappointed to discover that €42 was charged from my account and a box was delivered despite the fact that I did not place or confirm any order.
I have not actively used my HelloFresh account for a long and did not authorize this purchase. I do not consider it acceptable to charge a customer and process a delivery without their explicit consent.
I therefore request a full refund of €42. Please investigate this matter and confirm when the refund will be processed.

No longer thinking what are we going to eat?

Love the recipes. Easy and really tasty! So helpful!

I was a customer of 7+ years and the service is getting worse and worse and worse.
When we started using the service there was an option to select products that we don’t eat. And we selected lamb and rare meats as we only eat chicken, pork and beef.

And now we didn’t have time to select menus and we got offered wild boar automatically.

When I contacted agent about it. They were rude and copy pasting standard phrases not even helping to resolve it.

Really sad, as this was a good service before.
They should fire all customer service department and train a new one.

Delivery is punctual and complete. The menus are new and inspiring, the dishes very tasteful.
One remark: there are too few glutenfree options to choose from.

The recipes are excellent and varied, the packages are always fresh and impeccable

I'm generally happy with the recipes, the products and the delivery. Sometimes the quantities of the portions are very small. I usually order for 3 people but for some recipes is just enough for 2 people. I also wish that I could use my pluxee card with Hello Fresh and hope this will come in the future.

Simple et facile quand on manque d'inspiration pour cuisiner

I really like the easiness of the receipies

The recipe booklet was in Flemish (even though my account was in French) which I speak even less than French.
There are many expats like me in Brussels who do not speak French or Flemish, and for us it is very difficult to follow the recipes. So, I am hoping for instructions is English.

The products are very fresh, and the recipes change every week, so there is always something new to cook. There is a great variety of recipes to choose from, ranging from Mediterranean and Asian to American and Oriental cuisines. Delivery is always on time. One suggestion for improvement would be to offer an option to choose English as the language for both the website and the recipe book.

Starting from my very first box, the payment didn't go through automatically (although 2 cents were taken from my account to prove it's active) which caused me loosing an offer.
But after that it got worse. Couple of boxes I received with zero problems (if I wasn't home, it was left at a reception of a wellness center which is located in the same building). Suddenly it was an issue to deliver it - I was home the entire day and no one even tried to deliver it (not to mention the center was open 9am-9pm). The money was taken and when I approached the support team for a refund or a re-delivery, I was told it's not possible and my own fault because I didn't calk immediately (the information about this changes in multiple terms of service places). The workers of "Customer service" just left the conversation in the second when I mentioned a complain (twice with different workers). Purely unacceptable.
I got my money back only due to contacting the main office and after claiming inconsistencies in their terms of service.

Best part? They suddenly delivered another package (yes, it was suddenly possible) without taking payment (which they told me is impossible) and asked an immediate payment.

I really do not like this scheme and will never order from them again. 2 stars are for the food because the recipes were really good and delicious! But sometimes the products weren't fresh.

The recipes in general are quite good. However, every family has a bit different preference on the saltiness/spiciness of the food they cook. At the moment there's no way to say - please reduce the spice package to half for us, or do not include A, B, C spice/sauce package for us. That has resulted us having a big shoe box full of unused spice packages for us because we simply prefer the meals with way less salt/spices in them. And it does go broadly to waste sadly, which is something that has made me think whether to switch to options which might regulate that part a bit better. We do not like to create food waste and that includes receiving spice/sauce packages which will go unused.
A solution could be to start asking during the selection of meals, whether the client wants spices to be included or not (a bit like by the takeaway platforms). That would be quite a desirable outcome for us and would keep us using HelloFresh also for a longer term.

Professional, nice and good mood. Perfect.