Hone Health Reviews 

12,498
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being exceptionally kind, thorough, and taking the necessary time to carefully listen to individual health concerns during consultations. Many people also find the digital platform remarkably convenient for scheduling virtual appointments, explaining lab results clearly, and receiving required medications safely delivered directly to their homes. However, some customers also noted communication challenges, expressing frustration with occasional delays and difficulties reaching support representatives when trying to manage their accounts. Additionally, a few people were dissatisfied with specific medical offerings, mentioning strict limitations regarding certain laboratory tests and unmet expectations during the process.

What people talk about most

Service

Clients share positive opinions on service, noting that doctors review test results thoroughly and provide... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the friendly, efficient support team and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy it is to join and complete... See more

Product

Consumers find product to be a mixed experience, as reviewers report that treatments worked effectively,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr. Vilen was well prepared regarding my lab work and medical history. He explained everything in detail and welcomed my questions. All items of concern were addressed and real solutions put into p... See more

Rated 5 out of 5 stars

When I signed up for the 'Hone' biomarker testing, I had no idea what to expect. My entire experience so far has been hands down - awesome. From the blood draw to my consult with Dr. Feinsten, I can't... See more

Rated 5 out of 5 stars

Hone customer service is amazing. I've been using three company for over 3 years and support had been fantastic every time I needed them. Highly recommended.

Rated 5 out of 5 stars

After missing 2 appts (completely my fault), I am glad I held out for a meeting with Catherine. I'm a no-nonsense person and she got right into why we were meeting, was thorough and helped me think f... See more


Company details

  1. Online Pharmacy
  2. also in
  3. Health consultant
  4. Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12k reviews

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4.8

All reviews

(12,498)

3,667 reviews in the last 12 months

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Rated 1 out of 5 stars

Please be aware of their recurring…

Please be aware of their recurring billing, it’s like having a whole insurance policy with no actual drs available the what to charge premium membership only and advertise regular membership for less. They will take no for an answer when you try to pause. No solution high billing

29 October 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

Hone is the best!

Hone is the best resource for your health and longevity needs. They have a great service and atr always there to handle any questions or concerns. I would highly recommend.

3 November 2026
Unprompted review
Rated 1 out of 5 stars

$45 switched to $65

Hone Health markets an initial test for $45.00.
When you start the process of signing up it switches it to $65. That's a bad start to a relationship so I opted to stop right there and did not complete my applicatio.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the approach and care…

Very pleased with the approach and care I was given during my telehealth session. She went over the results with me and talked about what was optimal and what wasn’t and discussed next steps. It was brief but very well rounded.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended

WOW! All marketing and no backbone. No customer service. Not a real thing unless you just want to inject yourself. The Dr's don't even mention side effects or anything that could wind up being troublesome down the road. The labs are all in metro areas and the costs skyrocket. Take caution and do your own research.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Dr Wilson

Dr. Wilson was very empathetic and understanding. She was very informative when describing my lab results, making it easy to understand. She gave me a clear pathway forward and I truly appreciate her!

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

My doctor was so helpful going over my tests. He explained everything and answered all my questions. Getting the bloodwork done was fast and easy

4 November 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: Unauthorized Billing & Seizure of Funds Across Accounts

Be incredibly careful giving this company your debit or credit card details. I authorized a single payment to order an initial lab test kit for a separate individual whom I referred. Instead of fulfilling that order, Hone Health intercepted my funds and applied them to a past-due balance on a completely separate, unrelated person's account simply because the same card was used.
When I called customer service, their representatives explicitly stated they had no record of my new order and flatly refused to fulfill it, admitting they seized the money for the other account. This is an illegal cross-account offset.
Only AFTER they realized I initiated a formal fraud investigation with my bank did they frantically print a shipping label to try and force-ship a package to trick my bank. I have placed a permanent merchant block through Capital One, filed formal reports with the FTC and BBB, and will be Refusing Delivery of their unauthorized package unopened. Do not trust them with your financial information.

For any consumers or investigators reading this, this matter is fully documented under my official FTC Report ID and my Capital One Dispute Reference File. Documentation has been permanently submitted to federal authorities.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service. If a problem exists they are on your side and will resolve the issue. No long wait and fast replies.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, Compassionate, and Truly Listens!

She was incredibly knowledgeable, attentive, and genuinely took the time to listen to my concerns. She thoroughly answered all of my questions and made sure I understood my care plan. I never felt rushed and truly appreciated her willingness to educate me and involve me in my care. It was a wonderful experience!

3 November 2026
Unprompted review
Rated 5 out of 5 stars

So far with my Hone health experience…

So far with my Hone health experience has been great. I updated my prescription and was gonna run out before my next prescription and I just contacted the care team and they were able to take care of it within 24 hours. Highly recommend!

3 November 2026
Unprompted review
Rated 1 out of 5 stars

BE CAREFUL, Cash grab behaviors with this company

BE CAREFUL. THIS COMPANY HAS ZERO TOLERANCE AND AREN'T HELPFUL IF TECH ISSUE. I paid for the testing and waited for my doctor consult. I was 20 minutes early and did everything they said. Tech error for the google meeting and the doctor dismissed me and i wasn't even 60 seconds late. Now they are trying to charge me a $50 dismissal fee . Absolute dissappointment and won't utilize this company in the future. I've been wating for 13 minutes online to get online helop and nothing,

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Z

Dr. Z was amazing! She explained in detail everything I needed to know!

3 November 2026
Unprompted review

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