Home Gnome Reviews 

138
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers frequently praise the professional staff for doing an amazing, thorough job with lawn maintenance, pool care, and various home repairs. Many consumers also appreciate the exceptionally convenient scheduling system and prompt, efficient service provided through the easy-to-use platform. However, some customers also noted frustrating issues with customer support responsiveness and unexpected price increases that caught them off guard. A small group of people experienced difficulties when independent professionals failed to show up on schedule or communication fell entirely short. Others found the services to be quite expensive relative to the quality delivered during their home projects.

What people talk about most

Service

Consumers find service to be positive, highlighting how easy and effortless it is to schedule and manage... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Price

People report ambiguous experiences with price. Some consumers praise the fair and transparent pricing,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Quality

Users describe satisfaction with quality, consistently noting expert work, beautiful lawn care, and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Homegnome finds professionals in the area to do the things you want done. They handle it so you don’t have to interact with anyone if you don’t want (which I don’t) so far all my interactions have bee... See more

Rated 5 out of 5 stars

HomeGnome connected me with an excellent lawn care provider. Scheduling was easy, pricing was fair, and my yard has never looked better. The crew showed up on time, worked efficiently, and did a thoro... See more

Company replied

Rated 5 out of 5 stars

Danny was super responsive, getting in touch with me in just a few minutes after I sent in my request to have some new light fixtures installed. He did a fantastic job with the lighting fixtures, and... See more

Company replied

Rated 5 out of 5 stars

Satisfaction Guaranteed! With young kids and lots of tasks to juggle, it was super important for me to find the right service to help take care of my outdoor home needs. I was pleasantly surprised... See more

Company replied


Company details

  1. Pool cleaning service
  2. Lawn care service

Written by the company

Home Gnome delivers dependable lawn care, pool maintenance, and interior and exterior home services—all with quality you can count on. From mowing and garden upkeep to pool cleaning, seasonal yard cleanups, and indoor tasks, our gnomes provide consistent, high-quality care throughout your home. As your needs grow, we’ll continue expanding our services to keep your living spaces—inside and out—looking their best.

Exceptional Home Care, Inside and Out

Written by the company

Lawn, pool, and home services—delivered with care, precision, and just the right touch of magic.
Home Gnome takes the stress out of home upkeep with dependable, high-quality service tailored to your needs. From perfectly trimmed lawns to crystal-clear pools and thoughtful indoor care, our gnomes handle the details—so you can enjoy the comfort and confidence of a well-kept home. We don’t just maintain spaces—we elevate them.

Every Detail, Done Right—Or We’ll Make It Right.

We don’t just show up—we show we care

We take pride in thoughtful, consistent service that meets the highest standards—yours. If something isn’t quite right, just let us know. We’ll return promptly to make it right, no fuss, no friction. Because when you trust a gnome with your home, you should never have to worry.

Contact info

Your outdoor home, handled.

18,000+ jobs. 4.7 stars on Google. No contracts.

4.3

Excellent

TrustScore 4.5 out of 5

138 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(138)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enjoy your yard more

Such a pleasure not worrying about my lawn being taken care of. So much more time to spend with my family. Do not hesitate to hire. Wonderful people!

25 August 2026
Rated 1 out of 5 stars

Avoid using home number at all costs

Avoid using HomeGnome at all costs. It’s a third-party hands-off intermediary that doesn’t care about their customers or service providers. We had the most horrible experience.We tried home gnome to get our lawn mowed. We needed it done in 2 days. The app said the mowing service would arrive on Wednesday, August 19. No one showed, and when I communicated with the provider through the app, he came back and said after six hours of silence, that he’s done two jobs and that home has not paid him, and nothing shows on his dashboard. Avoid, avoid all costs.

18 August 2026
Unprompted review
Rated 1 out of 5 stars

HomeGnome - Needs Management Escalation

HomeGnome, this is my 5+ no-show or cancellation in 2 months (basically whole summer) in Charlotte, NC.
I’ve contacted support multiple times and been promised it would be fixed. It hasn’t. I am requesting an escalation to management or higher. If I don’t hear back in 48 hours I will file BBB complaint.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

This guy came

This guy came, trimmed, edged, mowed the lawn till it was sculpted! He went way beyond what I ever expected! It’s a great company that works with you to produce expert quality work! Can’t ask any more than that for customer service!

10 August 2026
Rated 5 out of 5 stars

My property

These guys do a great job. I come home to a lovely lawn. They clean up and even use weed eater. I am happy to recommend them for any service they offer.

27 July 2026
Rated 1 out of 5 stars

Absolute Nonsense

I inquired about getting a backyard mowed for the Summer. This first time, they no-showed and when I emailed them about it, they said they might need to upcharge me if my grass was too long when they arrived. It WOULDN'T BE TOO LONG if they sent someone in time. The second time I tried them again and they had someone call me within 10 mins and said they could get someone to service my yard in 48 hours with a discount. Yay! But after 15 MINUTES on the call, verifying my information and listening to them tell me about their policies, they found my pre-existing account and transferred me. Cue listening to "This call is recorded for quality assurance purposes" every five seconds ON LOOP for five more minutes. I got a second person on the line who then told me they had no one to service my area, I asked for clarification, the call went silent and stayed silent for an additional 3 minutes. I hung up and called back, only to sit on hold for almost 10 minutes. Absolute trash, promising you the moon and stars, but unreliable. Maybe they do good work, maybe they don't. I wouldn't know because their customer service was awful.
EDIT: After confirming with me they don't service my area THEY STILL SENT ME A QUOTE. Are you KIDDING ME???

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I love the app

I love the app. I did have a hard time getting a quote for my original question, but good things were still done. JD was very nice and did a great job with what he did do

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick response, thorough job

Quick response to the request. Thorough job.

6 July 2026
Unprompted review
Home Gnome logo

Reply from Home Gnome

Norm, glad we could get to you quickly and handle everything the right way. That's exactly what we aim for. Hope to work with you again!

Rated 5 out of 5 stars

Michael cleaned the entire pool…

Michael cleaned the entire pool quickly. Gave me an update on my pool and set up another time for cleaning.

10 July 2026
Unprompted review
Home Gnome logo

Reply from Home Gnome

Kyle, sounds like Michael took good care of you! Keeping you in the loop and getting the next visit scheduled — that's how it should be. Look forward to seeing you again!

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