The chat interactions have been pleasant in trying to accommodate our lighting needs in relation to the product we were looking at. The replies were not instantaneous as many online shopping chats ar... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is my second time purchasing products from them. The first time, there were some issues with the logistics, but the product itself was very good. This time, I bought a coffee table and it was of... See more
Company replied
Taking delivery for our items took a very long time.... several months. Once received the table was exactly what we were looking for and the chairs were just ok. Homebaa was easy to work with... See more
Company replied
I received the plant stand today. I had to wait awhile to get it as I believe they were on holiday break but they were very good in keeping me current on the stands status. My husband quickly assemb... See more
Company details
Written by the company
Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space. With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Contact info
19713, Newark, United States
- service@homebaa.com
- homebaa.com
3.9
Great
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We are extremely satisfied with this…
We are extremely satisfied with this Homebaa modern small stone round dinning table! It looks great placed beside the sofa and the height is also perfectly suitable.
3 September 2026
Unprompted review
Real customer service
I ordered a light that was labeled "Third gear dimming". I did not realize this mean that it would change color temp every time I turned it off and on again. I reached out to customer support to inquire about how to bypass this feature and after several emails back and forth they sent a ms paint sketch and a video showing how to rewire the light. (Prompted Review)
27 August 2026
Unprompted review
Reply from Homebaa
Hi Benjamin, thank you for your great review! Happy to hear you’re pleased with the stool.
We note your comment about slow delivery and are working to optimize our shipping experience.
Thanks for your patience and choosing us!
Bar Table and Chairs order
Taking delivery for our items took a very long time.... several months.
Once received the table was exactly what we were looking for and the chairs were just ok.
Homebaa was easy to work with and handled the return of the chairs well.
If you are not in a hurry I would say they are a good company to work with.
10 July 2026
Unprompted review
Reply from Homebaa
Hi Mike,
Thank you so much for your honest feedback on your bar table and chairs order. We truly appreciate you taking the time to share your experience.
We sincerely apologize for the long‑wait delivery that spanned several months — we understand how frustrating extended lead times can be. We’re glad the bar table met your expectations, and happy our team handled the chair return smoothly for you.
Your note is a great reminder for shoppers that our products work best for customers who are not on a tight timeline. We are continuously working to improve our shipping lead times for future orders.
Thanks again for your business.
Best regards,
The Homebaa Team
Great quality
Great quality, great service, discount, logistics - everything is excellent. Highly recommend HOMEBAA!!!
7 August 2026
Unprompted review
Reply from Homebaa
Thanks for your fantastic review, Harry! Delighted everything worked perfectly for you. We truly value your recommendation and hope to see you again at Homebaa.
I purchased a shoe cabinet
I purchased a shoe cabinet. It is spacious and the wooden boards are really thick and do not give off any kind of smell at all. Highly recommended!
4 August 2026
Unprompted review
Reply from Homebaa
Thanks for your great review, Tina! Happy you love your new shoe cabinet — spacious, thick boards and no unpleasant smell is exactly what we aim for. Highly appreciate your recommendation😊
High quality products and services
High quality products and services! We will continue to support homebaa.
15 July 2026
Unprompted review
Reply from Homebaa
Thank you so much for your kind words and continued support! It means the world to us. We look forward to bringing more quality pieces to your home. 🏠✨
Worthless instructions
The first step of the instructions is literally “assemble the light” with no further help. I already regret this place.
31 July 2026
Unprompted review
Reply from Homebaa
Dear customer,
We truly regret to hear your shopping experience was so frustrating, and we take all of your feedback very seriously.
We're truly sorry the assembly instructions weren't helpful — "assemble the light" is far too vague, and we completely understand your frustration. We're working on improving our documentation. In the meantime, please reach out to our support team at@homebaa.com and we'll walk you through the setup step by step.
We want to make this right for you.
Best regards,
Homebaa Customer Support Team
5 Stars Plus!
Shopping at Homebaa was simply great. My new Hollywood inspired floor lamp was everything I was looking for. Lamp quality is solid, sturdy and esthetically pleasing. The length in delivery was to be expected; as the lamp was coming from overseas. Communication regarding shipping, location updates and expected delivery date was perfect. Not only was the purchase enjoyable but the customer service set a new bar. After building my lamp, I requested instruction on how to access the bulb. Quickly there after, I received a well-written and clearly stated E-Mail. The instructional video was excellent and covered every detail. Dulce with the Homebaa Service Team is A-List! Thank You Homebaa.
-Joie B.
18 June 2026
Unprompted review
Reply from Homebaa
Thank you Joie for this amazing review! Delighted you love your Hollywood floor lamp. We’re proud Dulce and our team could deliver great support. Enjoy your lamp!
Returns are impossible
Received the item faster than expected. Other reviewers online have said they waited a month, if not longer, while we received our item in a week.
Unfortunately, we were not aware that an electrician would be required to wire the lamp. Which is also not clearly stated on the website. After already spending $200-300ish+ on a lamp, we were not wanting to spend even more to wire it. I also did not like the color of the lamp, I was expecting brass but the lamp is a very bright yellowy-orange gold that clashes with my decor/other brass items in my home.
The biggest issue was attempting to return the lamp. Homebaa has to approve your reason for returns, in which they try to offer you a measly discount in exchange for keeping the item. Even in declining the $60-$70ish credit, they expected us to ship the item back to china, although we received the item from a US address, and pay the shipping there, and reimburse the free shipping we received when we initially purchased.
They also expect everything to be packaged as if brand new - not an issue for us since we saw quickly that the color was wrong and read that wiring was required.
Ultimately, the headache of all the back and forth made us give up on the return and we are now out a few hundred dollars. It's a shame the company sucks because they do have nice styles, but I will never risk purchasing from them again and would recommend that others don't.
TLDR - wouldn't recommend this company at all, returns are difficult and costly
28 May 2026
Unprompted review
Reply from Homebaa
Dear customer,
We truly regret to hear your shopping experience was so frustrating, and we take all of your feedback very seriously.
We apologize for the confusion regarding two key points: the hardwired installation requirement of this lamp and its finish tone. We will update our product page immediately to highlight clearly that professional electrician installation is needed, and add more detailed photos to accurately show the gold finish, to avoid similar mismatches for future customers.
We also understand your concerns about our return logistics policy. We want to have a direct conversation with you to find a proper resolution. Please kindly reach out to our support team @homebaa.com, and we will work together to explore viable options for you.
We hope we can get a chance to make this right.
Best regards,
Homebaa Customer Support Team
Very impressive company
This is my second time purchasing products from them. The first time, there were some issues with the logistics, but the product itself was very good. This time, I bought a coffee table and it was of exceptional quality. The delivery speed has also improved! This is amazing.
1 July 2026
Unprompted review
Reply from Homebaa
Thank you so much, Monica! We're thrilled to hear that you're happy with your coffee table and that our delivery has improved since your last order. Your feedback means a lot to us, and we look forward to serving you again!
The product exceeded my expectations…
The product exceeded my expectations and the delivery speed was also very fast! Perfectly suits my home!!
2 July 2026
Unprompted review
Reply from Homebaa
Thank you so much for this wonderful feedback! We’re thrilled to hear our item exceeded your expectations, and love that it fits perfectly in your home. Happy you also enjoyed the fast delivery. Hope you get to enjoy it for a long time!
What a showstopper
What a showstopper! The amber glass hits different, totally upgraded my traditional dining space.
8 June 2026
Unprompted review
Reply from Homebaa
Thank you so much for your lovely feedback! We’re thrilled that the amber glass elevated your dining space perfectly—nothing makes us happier than seeing our pieces shine in your home.😊
I ordered a table lamp from this place
I ordered a table lamp from this place. What I received did not look even close to the picture of the item. Absolutely awful experience with the purchase and subsequently the the their customer service
24 July 2026
Unprompted review
Reply from Homebaa
Dear customer,
We are extremely sorry to know the table lamp you ordered does not match the product image, and you have had a terrible experience with our customer service.
We sincerely apologize for this disappointing situation. We are improving our product control and after-sales communication to avoid such issues.
Please contact us at service@homebaa.com with relevant photos of the item. We are ready to provide you a full refund or free replacement to resolve this matter.
We hope to have a chance to fix this for you.
Best regards,
Homebaa Customer Support Team
Shipping took a little while
SHipping took a little while, but communication was great along the way and I am very thrilled with the look, quality and price of the light fixtures we got. I will be getting more.
1 July 2026
Unprompted review
Reply from Homebaa
Thank you！We appreciate your understanding regarding the shipping timeline, and we’re glad we could keep you updated well throughout the process. It means a lot to hear you love the appearance, quality and value of our light fixtures.We look forward to serving you again on your next order!
Wonderful quality and very responsive…
Wonderful quality and very responsive customer service
24 March 2026
Unprompted review
Reply from Homebaa
We can’t thank you enough for this great review! It’s our goal to deliver premium-quality goods and quick, helpful support for every customer. We’re glad we met your expectations, and hope to work with you again.
Beware - fraudulent scam company in China. Positive reviews are fake.
This is a fraudulent scam company in China. Beware. They sent a lamp that was so cheaply and unsafely made. And it was completely bent. They refused to do a refund, telling me to bend it back into place. They asked for videos and said they could not open them to verify the damage. I have disputed the charge, and they refuse to issue a refund until I remove this review. Do not order from this company. The other positive reviews here are all fake/AI generated.
30 May 2026
Unprompted review
Reply from Homebaa
Dear customer,
We are truly sorry to hear your order arrived damaged and that you had an unpleasant experience with our customer service team.
Quality and product safety are our top priorities, and we sincerely apologize for the poorly packaged bent lamp and the unsatisfactory solution previously offered to you.
We never intend to force customers to delete reviews for refunds, and all our positive reviews come from real customers’ genuine orders. We have followed up with our logistics and after-sales team to fix our inspection and packaging process to avoid similar damage in transit.
We are ready to fully resolve your issue right away. Please send your damage video to our official service at service@homebaa.com. so we can properly verify the problem. We can offer you a full refund or a free replacement without any extra cost, no requirement to remove your review at all.
We hope to get a chance to make this right for you. Please contact us anytime via our support channel.
Best regards,
Homebaa Customer Support Team
I have ordered from this company a…
I have ordered from this company a handful of times. Everything has gone great. There were a few hiccups along the way, but the customer service was always very responsive and helpful.
1 April 2026
Unprompted review
GREAT PRODUCTS AND CARING SERVICES
After difficulty early on in pinning down a realistic delivery window, customer service properly handled my concerns and navigated the delivery from overseas here while providing a refund for any inconvenience. Once delivered, the products are excellent!
31 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.