Holidayjet Reviews 

Very helpful and excellent to deal and I am very happy to use them. I’m going to book my holiday again with them.

Administration and communication is absolutely shocking. Booked a nile cruise and paid for excursions. Company denied this and it was a 40 day battle to get them included at the very last minute (this also was the case for another couple we met). Avoid at all costs, the worst company i've ever had to deal with. Also trades under Galaxy travel and cosmic

This is my last resort. My dad booked a surprise cruise & stay for them both as a surprise 65th wedding anniversary celebration. My dad booked a Nile cruise & Luxor stay. My mum has a disability and can’t manoeuvre stairs so the boat needed to have a lift otherwise the holiday was a definite no no no. So holiday jet had a boat that had a lift and after continuous calls from holiday jet my dad booked. So accessible areas at the airport were available, good start , and to the boat, this is where is was a disaster. Lift yes functioning NO. It had been out of service for months & months. My parents sat in reception area for 5 hours with no communication at all no rep nothing. Another rep let my dad jump onto his wifi so he could call me and I got in touch with holiday jet.
So the boat not only turned out to have no services for anyone with a disability the rooms and communal areas were a disgrace. Mould everywhere wood rot in bathrooms electrical cables hanging out everywhere.
Holiday jet didn’t offer an alternative cruise or a flight back so I had to book them into a hotel, they said they’d provide a taxi, they waited then told me to do it. So with no all inclusive cruise sailing down the Nile with views going past daily they ended up in the same hotel they’d booked for the second week. H/b only.
So on the last day my dad suffered with severe diarrhoea and on returning home ended up in hospital. Unfortunately my dad had this for 2 weeks and passed away on the 3rd week. He was stressed, upset, ill, sad that the holiday he planned was a disaster.
Holiday jet have offered an amount of compensation which doesn’t even touch the surface, but to cap it all I was told that the company are out of pocket as they had to pay for the hotel for them as my parents decided to leave the boat. How hilarious. They left something that was disgraceful dirty not fit for purpose and not fit for someone who has disabilities. So they said tourasco are not moving on any compensation at all and they have offered a small amount. I am fighting this as my dad asked me to get back their holiday. Their last anniversary, my dad’s surprise for my mum. I have been fighting this for 18 months now and I won’t stop

Jimmy was excellent when booking holiday he was politecanswered all my questions was easy fast to book no stress I'd use this company again

Thank you, Ben Thompson, for all your help in sorting out our holiday. You made the whole process so easy and stress-free, and we really appreciate your time and effort. Highly recommended! ⭐️

The agent "Kayden" that dealt with my holiday queries, and subsequent booking, had great patience and knowledge.
Having been let down by another company, I was being ultra cautious.
He allayed all my fears and restored my faith in booking online with an unknown company

First time to Egypt we did 6 days in Titanic Beach which was not the one stated but have to say it is an amazing hotel and we have decided we will most likely go back. We then did a 7 night Nile river cruise which again was amazing, the staff on the river boat did everything and so pleasant. We had a bit of an issue at ports with people asking for money but that’s their custom so would be prepared if we did it again. We had only one issue with the mini bus that we used through the company in that the driver was so tired and always on his phone he himself was very nice we had no issues with him I just think he worked constantly. We visited a few places again all went well and I would definitely tell anyone to visit. Our last night was at Jasmine Palace again a lovely hotel although my preference was Titanic Beach I think because it was so big and you could go through to its sister hotel Titanic Palace Definitely 4 stars for everyone.

Worst website ever used! Nothing shows up on any search even last minute, deals ect! Would never trust this company. Looks fake and dodgy😡😡

I booked a holiday for June 2025 with Keith, at the time of booking he offered to upgrade my cabin on the Nile Cruise at a cost of £500 which I did. When I got on the boat in Egypt all the cabins on the boat were exactly the same, I contacted Holidayjet on my return to request a refund for the £500 which was taken under false pretenses for 6 months I was given the run around and never got to contact the same person twice, they have now stopped returning any of my email. This company has no ethics. Do Not use them.

12MAR26: day 9 waiting refund.
1Mar26: Had a response advising they will refund all monies paid in next 10days. . . which is a relief, but still disappointed that we’re not about to go on our dream holiday.
27Feb: They change the details to match what they can afford and not what you pay for. In 2024 we paid for a weeks trip on the Nile and a week at a specific hotel, that we are familiar with and wished to return in 2026. We should be travelling on a dream holiday next week . . but by pure chance (due to asking about extra leg room on the flight) we were told:
1) the flight date had changed, pulled forward a day.
2) the accommodation had changed from a adult complex to a fun park! (no thank you, not for us).
3) the cruise ship had changed (actually changed 2times - downgraded)
4) the 23Kg luggage was no longer allowed, even though we had booking confirmation for it. We could have a small carry one bag - for two weeks!

We had a problem with the wrong name and Shane sorted it out in no time

Cruise ship food staff excellent very helpful in aspects. Excursions to high dam and island temple trip,brilliant guide and driver were best we have ever had, car personal personal to our requirements 5 stars 🌟 all round thanks Jack holidayjet

We booked a holiday to Prague with this company and paid a deposit. We unfortunately had to cancel the holiday and knew we would forfeit the deposit so we emailed the company to cancel the holiday but then the company rang us to say we would have have to pay the full balance before it could be cancelled. We obviously refused as what company asks you to pay a balance on a cancelled holiday? We thought that was the end of the matter but next day it turns out that they have taken the balance out of our bank account (as we had to give them bank details for booking it in the first place) without any authorisation from us. We booked this holiday .in October so the balance wasn’t due till December as we were going this month. We have tried several times get the unauthorised balance money back to no avail. The matter is now in the hands of our bank.I would avoid this holiday company like the plague. I wonder how many customers they have done this to and are sitting pretty on the money that they should never have taken in the first place. If you can just don’t book anything through this company. Appalling doesn’t even cover it. I’ve had to put a date in below but I’m not sure of the 6th!

Everything was spot on pick up times etc all arranged by Roger at holiday jet

SHANE Thank you for sending my boarding passes

We booked a 7 night Nile Cruise and 7 nights in a Hotel with HolidayJet. The communication was a bit last minute and the price was very low which did have us a bit concerned, but it all turned out to be a great holiday! Eagle Travel provided an excellent service in regards to our trips and both guides Abdul and Ahmed were exceptional with their knowledge. Our Hotel stay at the Titanic Palace was also great but it would be nice to see more from the UK.

I went on holiday to E Egypt for a hotel and crews with my friend Carole for two weeks paid £3.000 for it they changed our hotel three times and the boat once well the hotel was like Beirut and the boat should have been blown up so old please please don't believe jet holiday they lie to yo to get money out of you they was on TV the other day trading standards are looking in to them we are taken them to court I could not eat there food so I loved on cakes it made me really ill so do not book a holiday with these people

The whole holiday went as planned.tge transfers from airport ,hotel to boat were all completed efficiently. The service by Holiday Jet was first class . I would recommend both the company and holiday to my friends and family

Would leave negative stars if this was an option.

In over 50 years of travelling for work and taking holidays worldwide this is undoubtedly my worst experience ever, from the immediate post booking stage to the moment we landed in Egypt, to a full week after we returned sick to the UK caused by the food on board (not just us but 20+ other passengers as well).

One important fact HJ rely on repeatedly is their need to contact their "suppliers" whilst they "investigate" the problems you have reported, which is basically an excuse to string things along and hope you will give up. 

When I pointed out to HJ that their suppliers were their own choice, and regardless of this fact our contract was between us and them in UK law, they had nothing to say... 
 
The main problems we encountered were as follows (this list is by no means exhaustive). NB: our original letter, with numerous photos and some 20 pages long, seems to have been totally ignored by Holiday jet.

1) not issuing our documents in time prior to departure until the absolute last minute causing a huge amount of unnecessary stress, 

2)Informing us two days before departure that our Hotel and Boat had been changed and giving no opportunity to cancel, when stating we were unhappy with the changes, we were offered another hotel and given 5 mins to decide whether to accept or not!!

3) On arrival in Egypt we were told our dates to board had been changed, (one of the reasons we booked this trip was to have longer in the hotel after the cruise) 

4) the hotel was not at all what we had booked, and the cruise ship was downgraded 3 times, and looked like a cross channel ferry which had been dragged out of retirement. It was filthy and disgusting.

5) being lied to IN WRITING about having a room with a balcony and Nile view, except that we got no balcony and a window overlooking deck gear and crew washing, obstructing what little view we could have had. 

6) grossly substandard food, worse than school meals, which eventually made us and about to 20 other people extremely ill. In our case for a week after our return. 

7)My wife had to visit a Dr at the hotel after the cruise and was put on antibiotics for a severe bacterial infection and was unable to eat and drink anything for the remainder of the holiday!!

8) 9 sun loungers on deck for some 200 people. 

9) the hot tub had 3" of water in it, was filthy, with broken tiles and not working 

The staff at Holiday jet who incidentally also fly the Galaxy Holidays flag amongst others, could not care less once they have taken your money, but they make sure they ask you for a review immediately after booking! hence the 5 star reviews, read the one star reviews for an accurate representation of what you will get

When we (and any other passengers who were on the same boat as us) complained we were told that: 

- "we were given complimentary SIM cards". 
This was because the on board WiFi did not work

- "an offer to transfer to another ship" 
Two days before the end of our 7 day cruise, and on condition we all went and also signed a waiver, the wording of which we never saw. we did not book in a group!

-"complimentary excursions" 
This was a bribe intended to stop us complaining on condition we signed an unseen waiver. 
We had already paid for these trips as an extra anyway.

- "we were offered the best cabins on board"
Is that why we changed cabins five times, and still ended up in one with dripping aircon condensate, diesel exhaust fumes, broken fittings, shoddy decorating, a blocked shower etc.
... and a view of the crews washing every morning!

-"bottled water delivered to our cabin"
Which didn't materialise half the time, and had to be asked for repeatedly at reception. 

And many more! I have retained several hundred photos and many videos of our trip with Holiday Jet. I will spare you the video of the toilets on board... 

HJ seem to think that they will continue to get away with this shameful, deceitful and fraudulent behaviour. 

If you look at other reviews for HJ, you will see that many of them raise similar points. 

I will post a link to the videos here when I have finished editing them, and they are available. 

My recommendation? Avoid at all costs.

16/1/2026, Response to Holidayjet's comments:

1)You have repeated you are "sincerely sorry" many times, but done nothing about it, so your apologies are worthless.
2) You are already "investigating" our case apparently, although you seem to be blaming your "suppliers" a bit too much.
3)Free wifi is available in virtually every hotel and cruise ship worldwide.
4) There were other opportunities to transfer us earlier, you chose not to do so.
5)No we were NOT happy with the majority of components
6) You have failed to resolve any of the complaints satisfactorily for us and the other 2 dozen passengers so far, please don't lie to us, it's rather offensive to treat us like simpletons.