Hockerty Reviews 

22,697
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Submitting measurements worked really well and the finished shirt fitted perfectly. Really liked that you could customise the style. Loved the colour and was pleased to say that the colour match to th... See more

Company replied

Rated 1 out of 5 stars

Very bad fit. Very loose. Very disappointing experience with Hockerty. I ordered a made-to-measure suit, but both the coat and pants arrived extremely loose, out of shape, and poorly fitted. The fin... See more

Company replied

Rated 5 out of 5 stars

Suit came exactly as ordered, fit almost perfectly and they covered the costs of the few alterations needed! It was truly a wonderful experience being able to choose every aspect of the suit down to t... See more

Company replied

Rated 5 out of 5 stars

Great website for buying a tailored suit. There are a lot of fabrics available with good photos to get an impression of the look. Everything can be customized on a suit to your own style. Fast product... See more

Company replied

Company details

  1. Bespoke Tailor
  2. Formal Wear Shop
  3. Men's clothes shop
  4. Mens Tailor
  5. Plus Size Clothing Shop
  6. Formal menswear shop

About Hockerty

Written by the company

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Hockerty exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Suits Shirts
Jeans Chinos
Shoes Sneakers

Technology meets craftsmanship

Written by the company

More than 500 fabrics and thousands of design options allow you to create perfect fit garments to your specifications giving you the confidence to take everything on

Look good, guaranteed

We guarantee a perfect fit.

We guarantee a perfect fit.
That’s why more than 350,000 customers have placed their trust in Hockerty so far. Plus, we have a global network of tailors happy to perform adjustments — at your convenience.

Every order you place comes with the assurance of a perfect fit. This means that if a garment doesn't fit as expected, you can rely on our local partners to make the necessary adjustments. If there isn't a partner close to your location, you have the freedom to take your garment to any local tailor, with costs covered by us. On the rare occasion that a garment can't be altered to fit, we will remake it for you until it fits perfectly.

Contact info

4.1

Great

TrustScore 4 out of 5

23k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(22,697)

3,548 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

it's difficult receive a perfect size

it's difficult receive a perfect size, especially for the trousers. But with the help of a tailor the pants will be ok

20 May 2026
Unprompted review
Hockerty logo

Reply from Hockerty

Hello Alberto,

thank you for sharing your experience. We’re glad to know that, with the help of a tailor, the trousers will fit you well in the end.

Achieving the perfect fit can sometimes require a small local adjustment, especially with trousers, and we truly appreciate your understanding. We hope you enjoy wearing them and that the final result fully meets your expectations.

Jonathan Blasco
Senior Experience Manager

Rated 3 out of 5 stars

One jacket lapel did not hold its shape…

One jacket lapel did not hold its shape even after being professionally pressed.

22 July 2026
Hockerty logo

Reply from Hockerty

Hello Neil,

thank you for sharing your feedback. We’re sorry to hear that one of the jacket lapels did not hold its shape, even after being professionally pressed.

This is not the finish we aim to deliver, and we understand how disappointing it can be when a tailored garment does not maintain the expected structure. We truly appreciate your honest comments, as they help us continue improving the quality and consistency of our garments.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

THANK YOU

THANK YOU! I had some problems with the delivery, caused by the courier. The Hockerty staff was really kind and helpful in arranging a second delivery for me. The product is perfect. Thanks to the whole team.

17 July 2026
Unprompted review
Hockerty logo

Reply from Hockerty

Dear Massimiliano,

thank you very much for sharing your experience. We are sorry that the courier caused difficulties with the delivery, but we are delighted that our team was able to assist you and arrange a successful second delivery.

It is wonderful to hear that the final product is perfect. Your kind words mean a great deal to our entire team.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

It just works

It just works. Took 3 to 4 weeks to arrive at my door and looks perfect. There are a few tiny thrads sticking out at the button holes but you can't really see them. Will probably use it to get my next suit as well.

1 May 2026
Hockerty logo

Reply from Hockerty

Hi Pete,

Thank you for your review!

I'm delighted to hear you're happy with the overall look and fit of your garment, and it's great to know you're already considering us for your next suit.

I also appreciate you mentioning the small threads around the buttonholes. Feedback like yours helps us continue refining the final details of our craftsmanship.

We look forward to creating your next made-to-measure piece.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Really great service

Really great service - it was a repeat order and I got help throughout.

21 July 2026
Hockerty logo

Reply from Hockerty

Hi A Muir,

Thank you very much for your continued trust in Hockerty.

It means a lot to us that you chose us again and that our team was able to support you throughout your order. Returning customers are the greatest compliment we can receive.

We look forward to helping you with your next made-to-measure garment.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Great quality and service all around

Suit came exactly as ordered, fit almost perfectly and they covered the costs of the few alterations needed! It was truly a wonderful experience being able to choose every aspect of the suit down to the number of button holes, the personalizations and fabrics. I got a one of a kind suit that I’ll be able to treasure for a long time.

20 July 2026
Unprompted review
Hockerty logo

Reply from Hockerty

Hi Drake & Emma,

Thank you so much for your fantastic review!

It means a lot to hear that you enjoyed the entire customization process, from selecting every little detail to receiving a suit that's truly unique. We're also pleased that the few alterations needed were quickly taken care of and that the final result was exactly what you were hoping for.

We hope your one-of-a-kind suit accompanies you on many special occasions. We'd be delighted to create your next custom piece whenever you're ready.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Good quality and fast delivery.

Good quality and fast delivery.

20 July 2026
Hockerty logo

Reply from Hockerty

Hallo Wolfgang,

vielen Dank für deine Bewertung!

Es freut uns sehr, dass du sowohl mit der Qualität als auch mit der schnellen Lieferung zufrieden bist. Genau so soll das Einkaufserlebnis sein.

Wir freuen uns darauf, dich bald wieder bei uns begrüßen zu dürfen.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

As usual a great service and great a…great fit

As usual a great service and great a great fit!

20 July 2026
Hockerty logo

Reply from Hockerty

Hello Andrew,

Thank you for your continued trust in us!

There's no better compliment than hearing "as usual." Knowing that we've consistently delivered the fit and service you expect is something we're truly proud of.

We look forward to crafting your next made-to-measure garment!

Jonathan Blasco
Senior Experience Manager

Rated 1 out of 5 stars

Measurements not followed

The previous order was a tiny too tight on the belly so I order again and added 5mm to the measure… and it arrived even tighter than before!!
IOW, the measurements are not being respected in the cutting. :-(

20 July 2026
Hockerty logo

Reply from Hockerty

Hi Acacio,

Thank you for taking the time to share your feedback.

I'm very sorry to hear that your new order turned out even tighter than your previous one, despite adjusting your measurements. I completely understand how frustrating that must be, especially when you were expecting the changes to improve the fit.

This is certainly not the experience we aim to provide with our made-to-measure garments. I'd like to personally review what happened by comparing both of your orders, the measurements submitted, and the garments that were produced to understand where the discrepancy occurred.

I'll be reaching out to you directly so we can work together on the best solution and make sure you end up with a garment that fits as intended.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Amazing suit and service

Amazing suit and service

30 March 2026
Hockerty logo

Reply from Hockerty

Hello Thom,

Thank you so much for your kind words! We're delighted to hear that both your suit and the service met your expectations.

We can't wait to create your next custom garment!

Jonathan Blasco
Senior Experience Manager

Rated 1 out of 5 stars

Very bad fit

Very bad fit. Very loose. Very disappointing experience with Hockerty. I ordered a made-to-measure suit, but both the coat and pants arrived extremely loose, out of shape, and poorly fitted. The finished product looks oversized and does not feel custom-made at all.

I provided the requested measurements carefully, so I expected a professionally tailored fit. Unfortunately, the suit is not wearable in its current condition. I have contacted Hockerty and requested a proper remake or refund. I will update this review based on how they resolve the issue.

19 July 2026
Hockerty logo

Reply from Hockerty

Hi Anurag,

I'm very sorry to read about your experience.

I completely understand how disappointing it must be to receive a made-to-measure suit that doesn't fit as expected, especially after taking the time to provide your measurements carefully. I can also see why this has left you feeling that the suit is not what you ordered.

I can confirm that we have already received your support request, including the photos you kindly provided. I will personally review your case with our tailoring team to understand exactly what happened and ensure we offer you the most appropriate solution as quickly as possible.

Thank you for giving us the opportunity to look into this. We'll be in touch with you directly very soon.

Kind regards,

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Well made garmet

Submitting measurements worked really well and the finished shirt fitted perfectly. Really liked that you could customise the style. Loved the colour and was pleased to say that the colour match to the online image was spot on. The only thing I was a little disappointed in was the collar which is not stiffened and felt quite thin, this coupled with the cotton/linen mix of the fabric gave the shirt a slightly informal appearance. Obviously this shirt has travelled a long way as it was shipped internationally. Garment was well made, I really liked the shirt.

20 July 2026
Hockerty logo

Reply from Hockerty

Hi there,

Thank you for taking the time to leave such a detailed review.

It's fantastic to hear that the fit, colour accuracy and craftsmanship met your expectations. We also appreciate your honest comment about the collar. Feedback like this is incredibly valuable because it helps us continue refining our garments and improving future collections.

We hope to have the opportunity to make your next shirt an even better experience.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

You have an awesome service and I’m…

You have an awesome service and I’m really happy with the coat. I will amend the sizes slightly just to dial it in more tightly but great product!

19 July 2026
Hockerty logo

Reply from Hockerty

Hello Arie,

We're delighted that you're happy with your new coat!

One of the great things about made-to-measure clothing is that every order helps perfect your personal fit profile, so those small adjustments you mentioned should make your next garment even closer to perfection.

Thank you for your trust!

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

The shoe was great

The shoe was great. It exceeded my expectations, although the delivery was later than expected; the quality of the shoe more than made up for the time. Will definitely be back.

19 July 2026
Hockerty logo

Reply from Hockerty

Hello Edosa,

Thank you for your kind review!

We appreciate your patience with the delivery, and we're especially happy to hear that the quality of the shoes exceeded your expectations in the end. That makes all the effort worthwhile.

We'll be ready whenever you're looking for your next pair.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

all fine

very good experience

18 July 2026
Hockerty logo

Reply from Hockerty

Hi Yves,

Short and sweet—just like your review!

Thank you for choosing us. We're delighted you had such a positive experience and hope to see you again very soon.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Great production

Great production . Easy transition

18 July 2026
Hockerty logo

Reply from Hockerty

Hey Chi,

Thanks a lot for your review!

We're glad everything went smoothly and that you enjoyed the overall experience. Hopefully this is just the first of many custom garments with us.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Fits spot on

The jacket and pants that I ordered did fit spot on. I could not be happier.
Deliverytime was within the promised 3 weeks.

18 July 2026
Hockerty logo

Reply from Hockerty

Hello Bernhard,

There's nothing better than hearing a made-to-measure suit fits perfectly on arrival.

Thank you for your trust and for highlighting both the fit and the delivery time. We hope you enjoy wearing it for many occasions to come.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

all issues settled

all issues settled, I now have a splendid new jacket

18 July 2026
Hockerty logo

Reply from Hockerty

Hi Elisabeth,

We're so pleased everything could be resolved and that you're now enjoying your new jacket.

Thank you for giving us the opportunity to make things right—it truly means a lot.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

All good

All good. Very happy with product and delivery

17 July 2026
Hockerty logo

Reply from Hockerty

Hello!

Thank you so much for your review.

We're delighted everything—from the product to the delivery—met your expectations. We look forward to welcoming you back again.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Designing my custom raincoat was easy…

Designing my custom raincoat was easy on the website. The pictures showing what it would look like were very accurate. Uploading my measurements was easy as well. And best of all, when the coat showed up it looked great and fit me perfectly!

17 July 2026
Hockerty logo

Reply from Hockerty

Hi Eric,

Reading reviews like yours makes our day.

We're thrilled that the online configurator accurately reflected the final result and that your raincoat fits perfectly. That's exactly the experience we work hard to deliver.

Enjoy wearing it!

Jonathan Blasco
Senior Experience Manager

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