We enjoyed a hotel day pass at this hotel. The spa facilities, kids slides and pools and lunch buffet were great, friendly staff, even allowed us to stay past the end times. The only misfortune was th... See more
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Really easy to use the Hotel Treats page. Clear and full information about what was included. Very straightforward when we arrived at the hotel. Really pleased with the whole experience.
Company replied
I had 3 issues. Firstly when in France I could only view French offers when I wanted a venue in Spain - why not allow people to choose the country they want? Secondly, there were only 2 treatments... See more
Company replied
We bought a couple of day passes for an all inclusive hotel for a day, as we like to have a resort day on holiday but don't want to pay to have it for a whole holiday when we will be doing excursions... See more
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Written by the company
¿Sabías que puedes disfrutar de experiencias únicas en los mejores hoteles sin necesidad de alojarte? Así es: ya no hace falta reservar una habitación para acceder al lujo, la gastronomía y el bienestar de los hoteles más exclusivos. En HotelTreats.com hemos creado el mayor marketplace de experiencias en hoteles de Europa, con más de 1.000 hoteles de 4 y 5 estrellas disponibles en destinos como España, Italia, Francia, Portugal, Caribe y mucho mas. Nuestra misión es simple pero poderosa: acercar lo mejor de un hotel a residentes y viajeros sin necesidad de dormir allí. ¿Cómo lo hacemos? Muy fácil: hemos reunido en una sola plataforma todas las experiencias que antes solo estaban reservadas a los huéspedes. Ahora cualquier persona puede reservar tratamientos de spa, masajes relajantes, circuitos de aguas, acceso a piscinas de ensueño, brunchs, menús degustación, catas de vino, desayunos con vistas, afternoon teas de inspiración inglesa y un sinfín de planes gastronómicos y de bienestar. Trabajamos con las cadenas hoteleras más reconocidas del mundo como Iberostar, H10, Meliá, Santos, Hospes y muchas mas . Ellos confían en Hotel Treats porque hemos conseguido lo que parecía imposible: convertir las experiencias de hotel en un producto accesible, fácil de reservar y perfecto tanto para regalar como para disfrutar en pareja, familia o con amigos. Imagina poder darte un masaje en un spa de cinco estrellas en tu propia ciudad, sorprender a tu pareja con un menú degustación en el restaurante de un hotel Michelin, regalar a tus padres una tarde de piscina y brunch en un rooftop con vistas al mar, o incluso llevar a tus amigos a una cata de cócteles en un hotel de diseño. Todo esto está ahora a tu alcance con apenas tres clics y sin complicaciones. Además, HotelTreats.com no solo es ideal para planes originales y diferentes, sino también para regalos exclusivos. Nuestros bonos regalo personalizados son la forma perfecta de sorprender en cumpleaños, aniversarios, bodas o eventos corporativos. Olvídate de los regalos aburridos y repetidos: aquí encontrarás algo con lo que realmente marcarás la diferencia. Miles de personas ya han descubierto este nuevo concepto y han vivido momentos inolvidables gracias a Hotel Treats. ¿Lo mejor? Puedes hacerlo en tu propia ciudad o en tu próximo destino de vacaciones. Desde un afternoon tea en Madrid, un day pass en Ibiza, una cata de vinos en Mallorca, hasta un spa en Lisboa o una experiencia gastronómica en Roma, el abanico es infinito y siempre con la garantía de los mejores hoteles de Europa. Nuestro objetivo es claro: cambiar la forma en la que las personas perciben un hotel. Ya no es solo un lugar para dormir, sino un espacio de experiencias que elevan tu día a día y lo convierten en algo especial. Si todavía no nos conoces, te invitamos a descubrir todo lo que puedes hacer en www.hoteltreats.com. Prepárate para ver los hoteles con otros ojos y empezar a vivir experiencias que recordarás para siempre.
Regala(te) experiencias de Brunch, Spa, Day Pass & Escapadas en Hoteles de Lujo
Written by the company
- www.hoteltreats.com
- Hotel Treats encontrarás las mejores experiencias y bonos regalo en los hoteles de lujo mas espectaculares del mundo. Desde experiencias gastronómicas, spa y wellness hasta escapadas románticas de una noche en hoteles como Jumeirah, St.Regis o Park Hyatt. Una cuidada selección de hoteles increíbles y experiencias únicas para que vivas momentos extraordinarios o hagas regalos de los que nunca no se olvidan. Elige el hotel que más te guste, compra online para ti o como regalo y prepárate para vivir una experiencia inolvidable.
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4.5
Excellent
2k reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast easy to book
4 September 2026
Easy and user friendly
Really easy to use the Hotel Treats page. Clear and full information about what was included. Very straightforward when we arrived at the hotel. Really pleased with the whole experience.
24 August 2026
Reply from Hotel Treats
Estimada Safae,
Hemos vuelto a revisar su caso de la reserva de una experiencia de Day Pass en Madrid a nombre de Safae Hajji Kniya directamente con el hotel y, lamentablemente, la información que nos ha facilitado no coincide con la información confirmada por la recepción del hotel.
El establecimiento nos ha confirmado por escrito que la reserva fue canjeada y que el servicio de almuerzo incluido en la experiencia fue consumido por ustedes. Asimismo, nos han confirmado que la piscina permaneció abierta durante toda la jornada y que no hubo ninguna incidencia operativa ni restricción de uso.
Por tanto, al haberse disfrutado y consumido la experiencia, no es posible autorizar un cambio de fecha ni considerar la reserva como no utilizada.
En estas circunstancias, consideramos especialmente importante que retire la reseña publicada contra Hotel Treats, ya que la misma se publicó sin que previamente nos hubiera contactado para comunicarnos lo ocurrido y, además, la información facilitada en la reseña y posteriormente en sus comunicaciones no coincide con la confirmación recibida directamente del establecimiento.
Hotel Treats ha intentado ayudarle e intermediar con el hotel incluso después de que la experiencia figurase como canjeada. Sin embargo, una vez confirmados estos hechos, no podemos gestionar un cambio de una experiencia que el propio establecimiento confirma que fue disfrutada.
Le informamos igualmente de que, si considera que existe alguna discrepancia respecto a lo sucedido durante su visita, deberá contactar directamente con la recepción de INNSiDE Madrid Valdebebas, que es quien puede facilitarle cualquier información adicional sobre el consumo de la experiencia y las circunstancias de su estancia.
Nuestro objetivo sigue siendo resolver esta situación de la forma más adecuada y transparente posible.
Un saludo cordial,
Hotel Treats
Total value for the money
Total value for the money! The only problem was that not all the staff at the hotel we stayed knew about this service so they were no help.
25 July 2026
We enjoyed a hotel day pass at this…
We enjoyed a hotel day pass at this hotel. The spa facilities, kids slides and pools and lunch buffet were great, friendly staff, even allowed us to stay past the end times. The only misfortune was that the main pool got closed for most of the day due to an incident and it was the only thing that we couldn’t use. Everything is 5 stars for us.
23 August 2026
Great experience and massage
Great experience. Exactly as was advertised and with great customer service.
19 August 2026
Great and easy experience to book
Great and easy experience to book. It was a gift so hope my friend enjoys the experience!
3 August 2026
Easy and effective web and procedure to…
Easy and effective web and procedure to purchase.Clear information.
2 August 2026
Exactly as described
We bought a couple of day passes for an all inclusive hotel for a day, as we like to have a resort day on holiday but don't want to pay to have it for a whole holiday when we will be doing excursions most of the time. The offer on Hotel Treats was perfect for that. Was able to book the day before and when we got to the hotel, check in was easy and the inclusions were exactly as described in the listing. Will definitely try this out again next time we go away
18 July 2026
I had 3 issues
I had 3 issues. Firstly when in France I could only view French offers when I wanted a venue in Spain - why not allow people to choose the country they want?
Secondly, there were only 2 treatments offered by my chosen venue and neither matched my needs (I resolved this directly with the venue)
Thirdly, it was not intuitive to redeem a voucher or gift card. Purchasing a treatment or voucher is easy but I would suggest making “Redeem a voucher” an early option and THEN take the visitor to the venue and treatment choices.
9 July 2026
Reply from Hotel Treats
Dear Catherine,
Thank you for taking the time to share your feedback with us.
We would like to clarify how Hotel Treats works and help make the booking process easier for future users.
Hotel Treats allows customers to search, filter, and purchase experiences in any of the countries available on our platform. If you are looking for an experience in a specific country, you can use the location filters to select your preferred destination, regardless of the country you are browsing from.
Regarding the treatments available at your chosen venue, each partner manages and updates the experiences and availability they offer through Hotel Treats. For this reason, the treatments displayed may vary depending on the venue and their current offer. If a specific treatment does not meet your needs, we always recommend exploring other available venues or contacting the venue directly, as they are responsible for their treatment options and availability.
With regard to redeeming a voucher, we understand that this step should be as clear and intuitive as possible. The process is simple:
* For experiences with immediate booking, you can select the available date directly during the reservation process.
* For open vouchers, you simply need to access the link provided on the second page of the voucher, in the section “How to use”, and follow the steps to choose your preferred venue and complete your booking.
We appreciate your suggestion about making the “Redeem a voucher” option more visible earlier in the journey.
We hope this information helps, and we would be delighted to welcome you back to Hotel Treats to discover and book experiences across our available destinations.
Best regards,
Hotel Treats
AWFUL SERVICE
I have spent the last 30 minutes trying to pay with my gift voucher (50€). The Dina price was meant to be 23€. I ended up paying 73€ and got my voucher for nothing.
Very poor website and customer service.
I do not recommend
10 July 2026
Reply from Hotel Treats
Dear Eva,
First of all, we sincerely apologize for the experience you described and for any inconvenience caused.
We would like to inform you that if there has been a duplicate charge or if you would like to receive a detailed breakdown of your purchase, we are always here to help. However, we have not received any email or request from you so far, which is why we have not been able to review your case.
Please kindly send us an email as soon as possible to info@hoteltreats.com, including the details of your purchase. Our team will assist you urgently and, if a duplicate payment is confirmed, we will proceed with the corresponding refund.
We are always here to help and resolve this situation as quickly as possible.
We look forward to your email so we can assist you promptly.
Kind regards,
Hotel Treats
I was given a voucher as a present and…
I was given a voucher as a present and the redemption process was very simple. I could even add an extra person without difficulty.
Communication with Hotel Treats and the hotel itself were very efficient and welcoming.
2 July 2026
We need to change the date of the experience
We need to change the date of the experience. And the change was very easy and quickly.
2 July 2026
Unprompted review
Exceptional customer service!
We loved the experience but even more I was so pleasantly surprised by the awesome customer service. We had an issue with the booking as I made a mistake with the dates and they solved it within hours and we're incredibly helpful and well communicative during the proces. You don't often see this so that's why I'm leaving this review, which I never normally do.
19 June 2026
Unprompted review
Daypass with lunch
Facilities were good. Friendly staff. Excellent lunch and snack menu. Enjoyed the pool, and the fact that it was not crowded! I would visit again for an all in all relaxing day!
19 June 2026
Problems redeeming the vouchers
Always problems with redeeming the vouchers. It would be best to contact the hotels directly for these day passes!
18 June 2026
Reply from Hotel Treats
Dear Victoria Ellen,
Thank you for your message.
After reviewing your booking, we can confirm that the reservation was correctly created with a confirmed booking date selected only for one of the vouchers. The second voucher was completed without selecting a confirmed reservation date in the booking calendar, which is required for each individual voucher when multiple passes are purchased.
This is why the hotel initially only had one properly registered booking. However, as you noted, the hotel reception kindly assisted you on site and both vouchers were successfully redeemed without issue.
To avoid this situation in the future, please ensure that when booking multiple vouchers, you select the confirmed reservation date individually for each voucher in the booking calendar, rather than applying it to only one pass.
Our customer service team is always available to help if you need assistance during the booking process or if anything is unclear—we are happy to guide you step by step to ensure everything is completed correctly.
Given the above, we would kindly ask you to review and update your review, as the issue was not caused by a system error on our side but by an incomplete selection during the booking process, which was later resolved successfully at the hotel.
Best,
Hotel Treats
Not the relaxing experience we expected
The booking wth the gift voucher is quite cumbersome, we had to contact the hotels multiple times to book a massage, when we gave up on one we had to convert the voucher to a gift card and then to another voucher with more calling around. I'd expect a more seamless and instant booking experience.
24 May 2026
Reply from Hotel Treats
Dear Ralf,
We’d like to clarify that at Hotel Treats we offer two types of experiences: some with instant booking confirmed directly through the calendar, and others that require coordination with the hotel. We understand how this difference can sometimes create friction, and that’s exactly why we’d love to assist you personally to make things easier.
Please feel free to contact us through our support email: info@hoteltreats.com
We can offer you several solutions, such as:
- Changing your experience to one with instant confirmed booking via the calendar.
- Recommending alternative options that better match your preferences.
- Or even contacting the hotel reception on your behalf to speed up the booking process.
Kind regards,
Hotel Treats Team
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