Very nice products available at an affordable price. I would like to mention the kindness of Gio from Customer Service.
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See what reviewers are saying
We manufacture metal over in the UK. We wanted something that will improve our reception area and I liked lots of the metal artwork on their website. Every question we asked was answered very q... See more
Company replied
Really good experience. My shipment arrived as I was away for 3 weeks. Aljon Ramores of the customer service arranged a reexpedition with the french depot so I could have my product when I come back.... See more
Company replied
I waited a few months for my order but it was well worth the wait. I absolutely love it. I had been nervous about buying art over the internet but found Gilded Water Lilies by Yati Putra so beautiful... See more
Company replied
Company details
- Art gallery
- Art dealer
- Decoration and Interior Design Store
- Picture framing shop
- Poster Shop
- Wallpaper Shop
Written by the company
KUNSTLOFT ist Europas Adresse Nr. 1 für handgemalte Wandkunst. Mehr als 300.000 Kunden in ganz Europa vertrauen bereits auf unsere Unikate in Öl und Acryl – direkt aus unserem Atelier und Lager bei München. Kostenloser Versand und Rückversand, 100 Tage Rückgaberecht und ein verlässlicher Kundenservice geben dir maximale Sicherheit. Seit 2015 spezialisieren wir uns auf handgemalte Gemälde, die in unserer eigenen Rahmenwerkstatt auf Wunsch mit hochwertigen Schattenfugenrahmen aus italienischen Leisten veredelt werden – passgenau zu jedem einzelnen Werk. Ergänzend bieten wir auch Metallwandskulpturen, 3D-Wandbilder, Holzwandbilder und Standskulpturen für die kunstvolle Raumgestaltung an. Wir verkaufen ausschließlich online – über unsere eigenen Shops und ausgewählte Marktplätze. Alle Bestellungen werden aus unserem Lager in Kirchheim bei München verschickt – schnell, sicher und mit viel Liebe zum Detail. Unsere Kunden lieben unsere Perfektion und unseren Service. Lies hier echte Erfahrungen mit KUNSTLOFT – und überzeuge dich selbst. KUNSTLOFT ist eine Marke der Boost Internet GmbH mit Sitz in Kirchheim bei München.
Contact info
Weißenfelder Str. 5-7, 85551, Kirchheim bei München, Germany
- service@kunstloft.de
- kunstloft.de
4.7
Excellent
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very nice products available at an…
Very nice products available at an affordable price. I would like to mention the kindness of Gio from Customer Service.
29 May 2026
Unprompted review
Reply from KUNSTLOFT
Thank you so much for your wonderful review, Eugenia!
We're delighted to hear that you enjoyed our selection and found great value in our products. Your kind words about Gio are especially appreciated — we will be sure to share your feedback with him. Providing friendly and helpful customer service is very important to us, and it's always rewarding to hear when our team has made a positive impression.
Thank you for choosing KunstLoft. We hope to welcome you back again soon!
Best regards,
Your KunstLoft Team
I bought something as a gift
I bought something as a gift. As it was not completely spot on, I had to return. The customer service was great and the process really easy.
8 December 2025
Unprompted review
Reply from KUNSTLOFT
Dear Jolique,
Thank you for sharing your experience with us! We understand that sometimes a gift may not be the perfect match, and we’re glad to hear that our return process was smooth and that our customer service could assist you well. Just as a reminder, we offer a 100-day return policy with a full refund and free return label. If you need anything else in the future, feel free to reach out to us at service@kunstloft.de —we’re always here to help!
Excellent customer service
Excellent customer service for tracking the shipment. Quick response, very friendly from the person who answered me, Aijon. I love Kunstloft's art!
18 November 2025
Unprompted review
Reply from KUNSTLOFT
Dear Rosa María,
Thank you so much for your kind words! We're thrilled to hear that Aijon was able to assist you quickly and kindly. It's wonderful to know you love Kunstloft’s art – your satisfaction means a lot to us. If you ever need further support, please feel free to email us at service@kunstloft.de.
Warm regards,
Your Kunstloft Team
All went super great.
All went super great.
The artwork is exactly like shown on the website.
Delivery fast and perfect by GLS.
After sales service by Gio was amazing.
Third great experience with Kunstloft
14 November 2025
Unprompted review
Reply from KUNSTLOFT
Dear Simon,
Thank you so much for your continued trust and your glowing feedback! We’re happy to hear that everything—from the delivery to the artwork itself and Gio’s support—was perfect. We’re honored to have you as a returning customer and look forward to your next visit!
Great Support
Thanks to Aljon's support, I was able to handle quickly and efficiently what I needed to. A model of customer support. Thanks!
29 October 2025
Unprompted review
Reply from KUNSTLOFT
Dear Agnieszka,
Thank you so much for your kind words! We're delighted to hear that Aljon was able to support you quickly and efficiently—it means a lot to us to know our service made a difference. We'll be sure to share your praise with him. If you ever need anything else, please don’t hesitate to contact us at service@kunstloft.de.
Warm regards,
Your KunstLoft Team
I recently discovered KunstLoft.de and…
I recently discovered KunstLoft.de and was genuinely impressed by the entire experience. Their collection of hand-painted artworks and metal wall sculptures is absolutely stunning. The piece I bought feels unique and crafted with care. The website is easy to navigate, and the ordering process was smooth and transparent.
What stood out most was the exceptional customer service. I had a few questions during the order handling, and Aljon responded promptly and professionally, making me feel confident in my purchase. The delivery of the 3D "Golden gloss in the center" artwork was fast, and the artwork arrived securely packaged.
I also appreciate their generous policies like free shipping, 100-day return window, It’s clear that KunstLoft values both quality and customer satisfaction.
I highly recommend KunstLoft.de to anyone looking to elevate their space with original, high-quality art. I’ll definitely be coming back for more!
21 October 2025
Unprompted review
Reply from KUNSTLOFT
Dear Koliakis,
Thank you so much for your wonderful and detailed review! We're thrilled to hear that your first experience with KunstLoft.de exceeded expectations — from the smooth ordering process to your appreciation of our hand-painted artwork and the 3D “Golden gloss in the center” piece.
Aljon will be especially pleased to hear your kind words — we’re proud to have a team dedicated to supporting our customers every step of the way. Your recognition of our 100-day return policy and free shipping means a lot to us, as these are part of our commitment to creating a worry-free shopping experience.
We can't wait to welcome you back for more unique art pieces to brighten your space.
Warmest regards,
Your KunstLoft Team 🎨
Really good experience
Really good experience. My shipment arrived as I was away for 3 weeks. Aljon Ramores of the customer service arranged a reexpedition with the french depot so I could have my product when I come back. I thank him for having so kindly helped me.
6 October 2025
Unprompted review
Reply from KUNSTLOFT
Dear Pierre,
Thank you very much for your kind feedback! We're glad to hear you were satisfied with our service. Aljon will be happy to know that his support helped coordinate the re-shipment of your order through our French depot during your time away.
At KunstLoft, we strive to ensure every customer feels supported, even when plans change. Please don’t hesitate to reach out to us at service@kunstloft.de if you need anything in the future.
Warm regards,
Your KunstLoft Team 🎨
Outstanding support from the team!
Great products from Seki-edge.de, but the highlight was without doubt the support team. Aljon went above and beyond in order to support my purchase. Would give 6 stars if possible!
11 September 2025
Unprompted review
Reply from KUNSTLOFT
Thank you so much for your wonderful feedback, D. Diaz! 🌟 We're thrilled to hear that you had such a great experience—not only with our Seki Edge products but especially with Aljon's support. We’ll be sure to pass along your kind words to him! If you ever need further assistance, don’t hesitate to reach out at service@kunstloft.de. We're always happy to help!
Thank you!
I had some questions and Aljon was very prompt with all the answers and reassured me about my order and very fast answers.
Great service!
5 September 2025
Unprompted review
Reply from KUNSTLOFT
Thank you so much for your kind words, Madalina! We're thrilled to hear that Aljon was able to assist you promptly and put your mind at ease. We’re always happy to help! If you ever have more questions or need assistance in the future, please don’t hesitate to reach out to us at service@kunstloft.de.
Stunningly beautiful artwork
I waited a few months for my order but it was well worth the wait. I absolutely love it. I had been nervous about buying art over the internet but found Gilded Water Lilies by Yati Putra so beautiful I just had to order it. The metalwork is beautiful and colours exquisite. So pleased!
7 August 2025
Unprompted review
Reply from KUNSTLOFT
Thank you so much for your wonderful review! We’re thrilled to hear that Gilded Water Lilies by Yati Putra has exceeded your expectations and that you find the metalwork and colours so beautiful. We understand that purchasing art online can feel like a leap of faith, and we’re delighted you’re so pleased with the result. We wish you many years of enjoyment with your new artwork!
Excellent communication / Sehr gute Kommunikation
We manufacture metal over in the UK. We wanted something that will improve our reception area and I liked lots of the metal artwork on their website.
Every question we asked was answered very quickly by Aljon. Thank you for your good service, we are now looking forward to receiving the artwork.
31 July 2025
Unprompted review
Reply from KUNSTLOFT
Thank you very much, Mr. Riding, for your kind words! We're thrilled that our metal artwork caught your attention and that Aljon was able to assist you promptly with all your questions. It’s great to hear that the communication met your expectations—we strive to offer a smooth and responsive experience. We hope the artwork enhances your reception area just as you envisioned. If there's anything else you need, feel free to contact us at service@kunstloft.de.
A statement turquoise wall clock
The clock is absolutely stunning. It came neatly and carefully packed with a gift card and a magnet.
Customer support was fast and helpful. I had a pleasure of interacting with AJLON. :)
21 July 2025
Unprompted review
Reply from KUNSTLOFT
Liebe Ivana,
herzlichen Dank für Ihre freundlichen Worte! Es freut uns sehr zu hören, dass Ihnen Ihre türkisfarbene Wanduhr gefällt und sie wohlbehalten mit den kleinen Extras angekommen ist. Es ist auch wunderbar zu wissen, dass Ihnen unser Teammitglied Ajlon so gut weiterhelfen konnte – Ihr schönes Feedback geben wir selbstverständlich gerne weiter!
Wenn Sie in Zukunft etwas benötigen, zögern Sie bitte nicht, sich bei uns zu melden. Wir wünschen Ihnen viel Freude mit Ihrer neuen Uhr und danken Ihnen herzlich, dass Sie sich für KunstLoft entschieden haben!
Mit freundlichen Grüßen
Ihr KunstLoft-Team
The products were good and what I expected
The products were good and what I expected, but there were quite a few problems with the delivery.
Aljon from the customer service was very helpful and solved all the problems we had.
6 June 2025
Unprompted review
Reply from KUNSTLOFT
Dear Ari,
Thank you for your review! We’re happy to hear that the products met your expectations, and we truly appreciate your kind words about Aljon – we’ll make sure to pass on your praise to him.
We’re sorry to hear that the delivery process wasn’t as smooth as it should have been. While delays can sometimes occur, we know how frustrating this can be and are continually working with our logistics partners to improve.
If you have any ongoing concerns or need further assistance, please don’t hesitate to contact us at service@kunstloft.de – we’re always here to help.
Warm regards,
Your KunstLoft Team
Quality of the art and materials as…
Quality of the art and materials as well as the overall ordering and delivery. Specially the delivery care given the nature of the shipment.
5 September 2024
Unprompted review
Reply from KUNSTLOFT
Vielen Dank für Ihr tolles Feedback, FS! 😊 Es freut uns sehr, dass Sie mit der Qualität der Kunstwerke und Materialien sowie mit dem Bestell- und Lieferprozess zufrieden sind.
Wir legen großen Wert auf eine sorgfältige Verpackung, damit Ihre Bestellung sicher bei Ihnen ankommt – schön, dass Ihnen dies aufgefallen ist! Falls Sie Fragen oder Unterstützung benötigen, können Sie uns gerne jederzeit unter service@kunstloft.de kontaktieren. Viel Freude mit Ihrem neuen Kunstwerk! 🎨
I´ve ordered a painting 8 months ago
I´ve ordered a painting 8 months ago. I've received 3 emails with apology and delay another 3 months. The last email informed me of a delay of half a year. I am done with this company.
28 November 2024
Unprompted review
Reply from KUNSTLOFT
Dear Christos Kirkopulos,
We sincerely apologize for the delays you’ve experienced and the inconvenience they’ve caused. Waiting this long for your order is unacceptable and falls far below the standard of service we strive to provide.
We understand your frustration and disappointment. Please reach out to us at service@kunstloft.de with your order details so we can investigate this matter immediately and offer a resolution. Whether it involves processing a refund or finding an alternative solution, we are committed to making things right for you.
Thank you for bringing this to our attention. We appreciate your patience and hope to restore your trust in us.
Great experience - my first address for art
We bought several times at Kunstloft. Quality of the products as well as service was always excellent!
5 December 2023
Unprompted review
Reply from KUNSTLOFT
Dear Daniel,
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had excellent experiences with both our products and service. It’s great to know that KunstLoft is your first choice for art!
If you ever need assistance, feel free to reach out at service@kunstloft.de. We’re here to help!
Best regards,
Your KunstLoft Team
Failed to deliver order properly, comically frustrating and completely incoherent customer experience
I placed my order just over 10 weeks ago. Last week I received an email that my order was "not properly scanned", and may be delayed by 1-2 days. There is a link in this email to the tracking page and it shows the order is moving. I don't mind a delay, as long as I get my order; everything is fine so far.
The same day I get another email saying my order is shipped, including three links to different tracking pages on the kunstloft website; none of them worked properly. I assume my order is still on the way after the first email though.
Some days later, I check the tracking page from the first email and it says the delivery failed due to missing information and will be returned. ...why? I was home the entire time, they did not attempt a delivery. I do not think the order was even shipped remotely near me. Why is there missing information? Did Kunstloft just forget to write the address on the package? Why? Why? I get no communication from either Kunstloft or the courier. I cannot even reschedule the delivery.
Today I get another email from Kunstloft saying "thank you for returning your order" I did not ever receive my order, and if I did, I would not return it. It says they will refund me for it. I do not want a refund, I want my order.
After another email exchange it turns out the customs documentation was not correct, so they will try again with better documentation. I will update this again when more progress has been made.
A week after the above update, the order was again sent, and again returned to Kunstloft. This company is -completely- incompetent, and I would strongly discourage anyone from buying anything from them. The chance of them just failing entirely to send your order properly is extremely high, and you will probably just be wasting your time. You will not receive your order. It's basically a scam.
16 April 2024
Unprompted review
Reply from KUNSTLOFT
Hallo Tom,
Es tut uns sehr leid zu hören, welche Schwierigkeiten Sie mit Ihrer Bestellung hatten. Ihre Erfahrung entspricht keineswegs dem Standard, den wir anstreben, und wir bedauern die entstandene Frustration und Unannehmlichkeiten zutiefst.
Es scheint, dass es mehrere Missgeschicke bei der Abwicklung Ihrer Sendung gab, von falschen Scans und Tracking-Problemen bis hin zu fehlerhafter Zollabfertigung. Dies entspricht nicht dem Serviceniveau, das wir bieten möchten. Wir sind entschlossen, dies für Sie in Ordnung zu bringen.
Wir verstehen, dass Sie Ihre Bestellung immer noch erhalten möchten, und wir werden die Angelegenheit prioritär und zügig klären. Bitte kontaktieren Sie uns direkt unter service@kunstloft.de mit Ihren Bestelldaten, und unser Team wird persönlich den erneuten Versand überwachen, um sicherzustellen, dass alle notwendigen Schritte korrekt durchgeführt werden.
Wir schätzen Ihre Geduld und Ihr Verständnis und sind entschlossen, Ihre Erfahrung zu verbessern. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir hoffen, Ihr Vertrauen in Kunstloft wiederherstellen zu können.
Mit freundlichen Grüßen,
Kunstloft Team
Beware very poor customer service
Ordered a frame almost 2 months ago now….. it’s not arrived and they don’t pick up the phone, and don’t reply to their web form….. waste of time, thank god I payed with PayPal….. I’ll be claiming my money back.
2 February 2023
Unprompted review
Reply from KUNSTLOFT
Hello,
thank you for your inquiry.
We are sorry that you have only received delayed feedback from us. We are always working to improve our service quality and reduce response times.
If the delivery is delayed, we always try to find a satisfactory solution. Of course, there is always the possibility to cancel an order and get a full refund.
We apologise for the inconvenience.
Kind regards,
your KunstLoft team
Excellent Product
I would have given 5* but I couldn't get through on the phone and the response to my message was more generic as opposed to specific to the questions asked.
I had several reservations after reading these reviews and when spending in the region of £200 on something - you don't want to be messed around.
However, my piece of art was delivered within days. I was notified of it's dispatch and as soon as it hit the UK courier, I received all usual notifications as u would expect along with a 2 hour delivery window.
The product itself is also great - looks amazing on the wall and was easy to put up.
Now looking at buying another piece
19 January 2023
Unprompted review
I am at my wits end with this company
I am at my wits end with this company. I ordered a sculpture in November which was “returned” without me ever receiving it. I was re-issued a replacement and here I am in January with no sculpture and they won’t return my emails. I will have to go legal via my credit card to get my money back. I’d avoid them.
4 November 2022
Unprompted review
Reply from KUNSTLOFT
Hello,
thank you for your feedback.
We are sorry that our availability was limited due to the increased service volume around Christmas time.
If there is a return to us due to problems with shipping, we offer our customers a re-shipment - after the delivery problem has been resolved - or a refund.
We apologise for any inconvenience caused.
Kind regards,
your KunstLoft team
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