The design was cute, stud earrings but I was disappointed by the quality. In the piercing area, I noticed some black tarnish or residue, which I wouldn’t expect from something advertised as real gold.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The design was cute, stud earrings but I was disappointed by the quality. In the piercing area, I noticed some black tarnish or residue, which I wouldn’t expect from something advertised as real gold.... See more
Company replied
First time ordering ordered a 118.00 14k nose ring. Received packaged very good was excited. Then couldn’t get back off threading was way to tight. Finally got off post was bent and no way of getting... See more
worst online shopping experience ever. This company falsely advertises their products. They are nothing like their images online. The material is cheap and craftsmanship is horrendous. By earrings... See more
I bought 3 14k gold flat back earings. The delivery was so quick and I reside in Australia. The jewellry itself very beautiful, though smaller than I expected. I thought 1 piece was faulty as I was ha... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 5% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love my Kosiner jewelry. My personalized necklace turned out beautifully, and the overall quality is better than I expected.
The design was cute, stud earrings but I was disappointed by the quality. In the piercing area, I noticed some black tarnish or residue, which I wouldn’t expect from something advertised as real gold.
Reply from Kosiners
First time ordering ordered a 118.00 14k nose ring. Received packaged very good was excited. Then couldn’t get back off threading was way to tight. Finally got off post was bent and no way of getting back on to lock. Contacted customer service cut off several times then told email service explaining and video. I did which come on how do you video with one hand and something so tiny. Both times email comes back undeliverable saying problem on their end. I would never recommend.
Really bad quality and they did not send me what I order also I clame a return and they offer me 35% back after I told them it was not the product I order I’m just saying be careful not a good customer service
14k Gold huggie earrings seem well made and customer service has been quick to reply back to my request for an exchange! I would order from them again.
size deception
ordered an earring for cartilage. On the site the size appears to be decent and mentioned solid gold. The earring is the tinnest little thing that is not worth $300!!!!!!!! Absolute deception
Hi ordered some earrings they came fast and packaged nice unfortunately a bit small contacted customer service got a quick response and they have offered to replace them
Company is a scam for sure..I placed an order over 200 days ago never received it and I can't get a hold of anyone to find out where's my package or even try to get a refund..the first few times I ordered from them and did receive my packages but this time I didn't get anything and the earrings are really cheap also.. please please please don't order from this company. It's my lost but I know never to order from them again.
Really really bad experience. They agreed to cancel my order but they still sent it and they didn’t cancel this order from Klarna. Impossible to communicate with them I am still trying to get my money back but I will sue them for this because they are frauds
Fake gold products and impossible to return
Such bad customer service, took days for despatch when I asked them to cancel my order it then took days for them to come back to me, in the meantime the items were shipped - the items arrived which were NOT fit for purpose & now after 6 wks I'm still waiting for a refund and customer services won't respond to my ask - awful company to deal with, don't waste your time!!!
Horrible customer service, no assistance with returns. Don’t waste your time, there’s no returns if you don’t like anything. They take so long to respond that you loose your return window.
Jewellery bought has no 14 k seal on it and I am sure there are no diamonds on it. Paid $600 AUD . I should have done my due diligence - this company is fraudulent in advertising product as solid 14 k gold product, no certificate of authenticity was provided . The jewellery is quite small and product extremely cheap looking .steer clear
I bought 3 14k gold flat back earings. The delivery was so quick and I reside in Australia. The jewellry itself very beautiful, though smaller than I expected. I thought 1 piece was faulty as I was having trouble screwing it in so contacted customer service, tbey got back to me within a few hours with a very nice email and asked for a video. Upon retrying, it turns out the product was not faulty after all, just a bit fiddly due to being so tiny. I have just ordered more pieces, very happy with quality and service all round
Not hypoallergenic
I purchased 5 of these. One day of use & my ear lobes are both red and yellow crust infection formed. Do not recommend
I wish I checked trust pilot before I placed an order!! Please do not order from them!! IT IS a SCAM! They will never respond and you will never get your money back or your order. STAY AWAY
Don’t order from this site.
I placed an order and paid for it, I never received the order cuz it got lost on the way some how.
They won’t give me my money back or help me, I've written several emails and now they’re just ignoring me.
The jewelry perfectly combines elegance with durability. Each piece is crafted from high-quality materials. The design is refined, with standout details, suitable for both special occasions and everyday wear.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.