KMS Tools & Equipment Reviews 

2,280
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Patrons consistently highlight the exceptional expertise and friendly attitude of the staff, who readily assist in finding the right products. Buyers appreciate the extensive variety of tools available, noting that prices remain very competitive compared to other retailers. Additionally, people find the online purchasing system smooth, secure, and remarkably fast for home delivery or store pickup. However, some customers also noted occasional delays with online shipping or frustrating experiences when dealing with returns. A few other people also felt that support quality varied depending on staff availability and handling of defective items.

What people talk about most

Product

People report positive experiences with product selection and availability, noting that items match online... See more

Staff

Customers consistently note positive experiences with staff, highlighting friendly, knowledgeable, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and great sale... See more

Service

Consumers find service to be positive, highlighting fast attention, knowledgeable staff, and prompt delivery.... See more

Order

Users describe ambiguous interactions with order processes, highlighting a mix of efficient experiences and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've shopped at KMS since the 90's and have always appreciated their selection and pricing. My latest purchase was a Makita cordless hammer drill, I ordered it online which was my only option. When I... See more

Company replied

Rated 5 out of 5 stars

South Edmonton store has some great staff. One guy spent half an hour going through the advantages and features of different tool cabinets with me. Detailed how each one was built differently (because... See more

Company replied

Rated 5 out of 5 stars

Fast attention as we began our search of the store for the product we wished to purchase. The sales assistant brought the item down from upstairs storage and we were on our way home quickly. No comp... See more

Company replied

Rated 5 out of 5 stars

Absolute top shelf service!! Ben in the “woodworking” section was amazing! All staff were welcoming and helpful with out being overbearing… the selection and variety of tools was almost overwhelming... See more

Company replied


Company details

  1. Tool shop
  2. Pneumatic tools supplier
  3. Safety equipment supplier
  4. Welding Supply Shop
  5. Woodworking Supply Shop

Written by the company

KMS Tools & Equipment is an industrial distributor of tools and equipment with 16 locations, an outside sales team covering many major parts of BC and Alberta, plus an active e-commerce website. We sell everything from power tools to compressors, welders, hand tools, woodworking machinery, shop equipment & much more! We are proudly Canadian owned and operated! Our Mission: To provide the Best Value in Tools. We will match or beat any Canadian competitor’s price, right down to cost. We will add our Free industry leading 5-Star Advantage Plan to every Power Tool, Air Tool, Welder or Compressor sold. Best Value Guaranteed!


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,280)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast attention as we began our search…


Fast attention as we began our search of the store for the product we wished to purchase. The sales assistant brought the item down from upstairs storage and we were on our way home quickly. No complaint on help or advice on item bought at a special reduced price on sale.

22 August 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for choosing us! We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

I was looking for a washer

I was looking for a washer, and two gentlemen helped me very handsomely, took me right to where my item was, it was great. I wish that I remembered or noted their names. I LOVE KMS TOOLS AND EQUIPMENT COQUITLAM!! I really needed that little washer and they had it and now my CO2 regulator in my kegerator works and I can drink my homebrew. Thank you KMS.

17 August 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your comments are much appreciated. Thank you for making us your choice.

Rated 5 out of 5 stars

quality body panels at good prices

Great quality body panels at good prices ! Recommend trying them out .

8 August 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 5 out of 5 stars

I am very happy with the customer…

I am very happy with the customer service I received from KMS Tools.

My new AS186 air compressor developed an issue with the pressure gauge shortly after I received it. After contacting customer support, Moe Sran guided me through the warranty process with professionalism and genuine care.

He reviewed the information and videos I sent, kept me updated throughout the process, and arranged for a replacement compressor. The communication was always prompt, friendly, and helpful. I especially appreciated that he expedited the replacement shipment, which made the process much faster than I expected.

Warranty claims can sometimes be stressful, but Moe made everything straightforward and easy.

Thank you to Moe and the KMS Tools team for standing behind your products and providing excellent customer service.

6 August 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for your positive review. We're glad you had a satisfying experience with us.

Rated 1 out of 5 stars

South Calgary KMS

This company and this location is Complete joke. 40 employees standing around talking with 2 customers in the store buying nothings I went in for 3 times and found none of them. Went to Greggs Distributing and had all 3.
Kms will be in Chapter 11 by next year.
Why are you building more stores?
Over priced junk that has nothing in stock. Disppointing to say the least. Wont return to another store for anything ever. Maybe Deloitte should take a look.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I've shopped at KMS since the 90's and…

I've shopped at KMS since the 90's and have always appreciated their selection and pricing. My latest purchase was a Makita cordless hammer drill, I ordered it online which was my only option. When I picked it up, the entire kit was in a ziploc rather than a box. Everything was there, just no box. Very unusual for a new tool, I'm guessing display model.

25 July 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your comments are much appreciated. Thank you for making us your choice.

Rated 5 out of 5 stars

David from sales helped me out huge

David from sales helped me out huge! Put a lot of work into pricing out a complete new contractors setup. Will purchase everything from KMS because of David.

30 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for your five star review. The KMS Tools & Equipment team is delighted we could serve you so well.

Rated 5 out of 5 stars

Milwaukee battery & tool sale

Talked to CSR about Milwaukee promotion, was knowledgeable & friendly. Wish that I could get my tools b4 3-4 weeks because of backlog that I didn’t know it was so long.

27 June 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for sharing your experience. We take your feedback seriously and hope you have a pleasant day.

Rated 5 out of 5 stars

Great service and prompt delivery with…

Great service and prompt delivery with multiple packages to Ontario and in BC. Seamless service. Clear communication from shipping that kept me informed.

6 June 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for the excellent review. We strive to meet your expectations and it's rewarding to hear we succeeded.

Rated 5 out of 5 stars

Reliable!

I found what I needed. Easy to use website. Prompt and friendly customer service when I needed info on delivery. My order arrived right on schedule!

28 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for choosing us! We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

Impressive customer service

Impressive customer service! The tool I ordered was on back-order for a few weeks so I decided to go with something else that cost a bit less. After a quick phone call, all was resolved properly, my refund was sent within minutes and the tool was on the way the next day. KMS is top notch and I will definitely be back

2 June 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We appreciate the great review! It's rewarding to know you had a good experience with us.

Rated 1 out of 5 stars

Terrible phone service

29 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for your feedback. We’re sorry your phone experience did not meet expectations. We appreciate you bringing this to our attention and will share your comments with the store manager.

Thank you,
Denise

Rated 5 out of 5 stars

Wonderful first impression!

OK! This is my first order from this fantastic company and I'm quite impressed! Best price around, speedy shipping, and a great item delivered 100% OK. Very pleased with the overall deal! Thanks, KMS!

28 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

It means a lot that you had a good experience. Thank you for taking the time to share your review.

Rated 5 out of 5 stars

Needed some wood polish they showed me…

Needed some wood polish they showed me theirs but not what I wanted. Staff then went to a computer found the item online with a different company. WOW that's service

6 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Thank you for choosing us! We're pleased to hear about your positive experience.

Rated 5 out of 5 stars

2 products from KMS Calgary.

I ordered 2 products from KMS Calgary.
1 was available immediately, while the second would be transferred from another store in a week or so. KMS had no problem holding the first until the second arrived requiring only one trip to pick up both at the same time.
Might be a common courtesy but I appreciated it nonetheless.
Pricing was also good.

21 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

We are happy to hear you had a good experience. Thank you for choosing us!

Rated 5 out of 5 stars

I purchased the cross cut sled rails…

I purchased the cross cut sled rails and the guide rail (adjustable). I glued and screwed and clamped on my saw table for flattness. I'm just saying, it's dead...absolutely.....dead flat and square. No light through my trusted square either, I mean dead flat and square. I also purchsed the adjusable rails, which took me 3 minutes to fit in place and adjust. Super tight fit, but smooth as butter sliding through the rails with zero slop. I've stuggled to make a sled that was accurate, but this worked, and flawlessly. Super easy to set up, and incredibly accurate. All my issues solved for perfect cross cuts. Best money I've ever spent! I highly recommend as the parts are so precise, and makes it simple to do. Amazing how truely good and accurate these are. I can't say enough how dead flat and perfect these really are! Don't waste your time or money trying, just do it, you'll be very happy and will probably save time and money too, like me!

26 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your satisfaction is our priority. We appreciate you choosing us and sharing your thoughts.

Rated 5 out of 5 stars

Great Canadian tool store

Competitive pricing, fast processing and delivery, and an amazing assortment of quality in demand tools in stock. Truly one stop online shop for Canadians in remote corners of the country.

13 May 2026
Unprompted review
KMS Tools & Equipment logo

Reply from KMS Tools & Equipment

Your kind words are greatly appreciated. Thank you for making us your choice.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look