Worst service and after sale ever. We messaged Celia D…R as she sent us a rude message about a payment… more than a week later we still waiting for answer.
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See what reviewers are saying
L’ Agence de ROYAN–très bonne agence. Bon rapport qualité prix. M’a trouvé des locataires pour mon studio rapidement. La gestion de mon bien est transparente et efficace. Royan agency – very goo... See more
Company replied
Benoit was incredibly helpful and professional throughout the whole process. He moved quickly to help us secure the property, which was essential as we needed somewhere to move into within two wee... See more
Company replied
Foncia nous a été d'une aide précieuse pour trouver l'appartement idéal pour moi et ma famille, et ce, de la visite à la signature du contrat. Un excellent service client. Foncia was extremely help... See more
Company replied
Company details
- Estate Agent
- Apartment Letting Agency
- Asset manager services
- Estate Valuer
- Homeowners' Association
- Property management company
Written by the company
Foncia est leader européen des services immobiliers résidentiels. N°1 en France de la gestion de copropriétés, de la gestion locative et de la location de biens et un des leaders du property management, Foncia est également n°1 en Allemagne, n°1 en Belgique et n°2 en Suisse. Foncia accompagne au quotidien plus de 3 millions de clients à chaque étape de leur vie. Dès le premier choix de location ou d’achat d’un bien immobilier, pour y vivre, se constituer un patrimoine, ou compléter ses revenus, Foncia gère ainsi à la fois le projet de vie du bien et de son propriétaire de bout en bout.
Contact info
France
- fr.foncia.com
4.1
Great
17k reviews
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Worst service and after sale ever
Worst service and after sale ever. We messaged Celia D…R as she sent us a rude message about a payment… more than a week later we still waiting for answer.
13 July 2026
Unprompted review
Reply from Foncia
Hello,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We remain at your disposal to gather more information so that we can forward your comments to the agency's management, enabling them to take any necessary action.
To help us identify your case, could you please send us your details through Trustpilot? This will allow us to locate your file and investigate the matter further.
Kind regards,
**The Foncia Customer Experience Team**
Reply from Foncia
Bonjour,
Merci beaucoup pour votre retour positif.
Nous sommes ravis d’apprendre que nos services ainsi que notre site ont répondu à vos attentes.
L’équipe Expérience Clients Foncia
Benoit was incredibly helpful and…
Benoit was incredibly helpful and professional throughout the whole process. He moved quickly to help us secure the property, which was essential as we needed somewhere to move into within two weeks. His service was excellent, and I would highly recommend him to anyone looking to move to Strasbourg.
Mairie-Aude was also kind, patient, and very helpful, even though our French isn’t strong. We really appreciated her support during the lease signing process.
Overall, a 5-star experience
11 May 2026
Reply from Foncia
Hello,
Thank you for taking the time to share your experience.
We are truly pleased to read your positive feedback regarding Benoit and Mairie-Aude. Providing responsive, professional, and supportive service is very important to us, and we are glad they were able to assist you efficiently throughout your relocation process.
We especially appreciate your recognition of their dedication, responsiveness, and support during both the property search and lease signing stages. Your satisfaction is the best reward for our teams.
Thank you again for your trust and recommendation. We wish you every happiness in your new home in Strasbourg.
Kind regards,
The Foncia Team
Application facile utile rapide simple…
Application facile utile rapide simple sans prise de tête. Pour pouvoir payer les charges de copro
5 April 2026
Reply from Foncia
Bonjour,
Merci pour votre retour.
Nous sommes ravis que l’application vous paraisse simple, utile et rapide, et qu’elle facilite le paiement de vos charges de copropriété.
L’équipe Expérience Clients Foncia
Un grand merci à Mme Samia BOUALLEGUE…
Un grand merci à Mme Samia BOUALLEGUE pour son professionnalisme et son efficacité.
11 March 2026
Reply from Foncia
Bonjour,
Merci pour votre message.
Nous sommes ravis que l’accompagnement de Mme Samia Bouallegue ait été à la hauteur de vos attentes. Son professionnalisme et son efficacité sont en effet très appréciés.
Cordialement,
L’équipe Foncia
Agence de ROYAN–très bonne agence
L’ Agence de ROYAN–très bonne agence. Bon rapport qualité prix.
M’a trouvé des locataires pour mon studio rapidement. La gestion de mon bien est transparente et efficace.
Royan agency – very good agency. Good value for money.
The real-estate agency found tenants for my studio quickly. The management of my property is transparent and efficient.
10 March 2026
Reply from Foncia
Bonjour,
Merci pour votre retour et pour la confiance que vous accordez à notre agence de Royan.
Nous sommes ravis que la mise en location de votre studio se soit déroulée rapidement et que la gestion de votre bien réponde à vos attentes en termes de transparence et d’efficacité.
Thank you as well for sharing your feedback in English. We are pleased to know that your experience with our Royan agency has been positive.
Cordialement,
L’équipe Foncia
Difficult getting timely information from Foncia…
Getting timely information from Foncia is always a struggle. And good luck finding out what they are charging you for, but they do know how to charge high fees. I am very happy I no longer have to deal with them.
3 October 2025
Reply from Foncia
Hello,
Thank you for taking the time to share your experience.
We are sorry to read that you felt a lack of responsiveness and clarity regarding the information and charges. Clear communication is something we strive to maintain with our clients.
Your comments have been noted and will be shared with the relevant team for review.
Kind regards,
Foncia Team
Really thankful to you guys👏
It was a great help to me for finding a good apartment 😊
23 February 2026
Reply from Foncia
Hello,
Thank you so much for your kind message.
We’re truly happy to hear that we could help you find a great apartment. Supporting you in this important step means a lot to our team.
We wish you all the best in your new home!
Kind regards,
L’équipe Foncia
Reply from Foncia
Hello,
Thank you very much for your kind feedback.
We’re delighted to hear that you were satisfied with our work.
Kind regards,
L’équipe Foncia
Reply from Foncia
We would like to thank you for your feedback, we remain at your disposal for all your future enquiries.
Do not hesitate to log in into your MyFoncia account for any request.
The Foncia team
Reply from Foncia
Thank you for your feedback! We are delighted that you have appreciated the fast service ad our professionalism. Your satisfaction is our priority.
Kind regards,
The Foncia team
Reply from Foncia
Merci beaucoup pour votre retour ! Nous sommes ravis que votre demande ait été prise en compte rapidement. Votre satisfaction est notre priorité.
Not only it's a ghost company as there…
Not only it's a ghost company as there is never anybody to answer the phone calls, but, now they have started "myfoncia" which does not work since they sent me my password and there is no way I can be connected. They are, all the more, very arrogant, as when I complained earlier, they said I should complain on their site but I CANNOT GET ON THE SITE !!!!
26 December 2025
Unprompted review
Reply from Foncia
Hello,
We are sorry to read about your experience and we apologize for the difficulties you encountered when trying to log in. This is not the level of service we aim to provide.
We confirm that the necessary actions have now been taken and that an email containing your access details has been sent to you.
We invite you to check your inbox (and spam folder, if necessary) and to try connecting again using the information provided.
Should you experience any further difficulty, please do not hesitate to contact us so we can assist you.
Kind regards,
The Foncia Team
I booked with them back in July and…
I booked with them back in July and paid them a deposit. Till date they did not refund and keep giving excuses. They dont want to pay me back my money. Lots of emails and calls and nothing. I dont recommend dealing with them. Very bad people and very bad service.
14 July 2025
Unprompted review
Reply from Foncia
Hello,
We have taken note of your review and are sincerely sorry for your dissatisfaction.
In order to better understand your situation and provide you with an appropriate response, we requested additional information via Trustpilot.
As we did not receive a reply within the given timeframe, we are unfortunately unable to identify your case at this stage.
Kind regards,
The Foncia Team
Fast and effective…Very efficient handling of my…
Very efficient handling of my enquiry…dealt with very quickly next day…well done.
15 October 2025
Reply from Foncia
Thank you for your kind feedback!
We’re glad to hear your enquiry was handled efficiently and to your satisfaction. Your encouragement motivates our teams to keep delivering quality service.
Best regards,
The Foncia Team
Very late with responding to wuestions
Very late with responding to wuestions.
No timely payments to suppliers.
6 October 2025
Reply from Foncia
Dear Leo,
Thank you for your feedback, customer satisfaction is key for us therefore: could you please give us more details in order to ensure a proper following of your complaint?
We remain at your disposal.
Thank you.
Foncia Team
Overall good.
Overall, the front office and the lady who is generally there is very good and helpful. She is the main person I deal with on a day to day.
I think your systems are poor, for example identifying your account number, sections cannot be translated, and getting invoices is difficult etc.
28 September 2025
Reply from Foncia
Thank you very much for your feedback and your 5-star rating. We are delighted to hear that our front office colleague has been able to support you with high-quality service on a daily basis. Your comments about our systems (account identification, translation of sections, invoice access) are very valuable and will be taken into account in our upcoming improvements.
Your satisfaction remains our top priority, and we will continue to work on providing you with an even smoother experience.
The Foncia team
My recent experience.
My account manager took care of all my requirements and I did not had to worry about anything. In the office the front-desk staff was very helpful and was able to communicate in english.
30 September 2025
Reply from Foncia
Thank you for your feedback, we highly appreciate your opnion. Customer satisfaction is key for us. We remain at your disposal for any other upcoming inquiries you may have.
ok bon contact avec le personnel
25 September 2025
Reply from Foncia
Merci pour votre retour.
Nous sommes heureux que tout se passe bien.
As a new tenant in a new country
As a new tenant in a new country, Foncia provided the ultimate experience and support in getting started. Thank you for keeping every tenant as an individual human in need of a village!
5 September 2025
Reply from Foncia
Thank you so much for your kind words! We’re truly happy to hear that your move went smoothly and that you felt supported throughout the process.
At Foncia, we strive to treat every tenant with care and attention — your message means a lot to us.
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