Findflightcost Reviews 

208
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism, politeness, and helpfulness, appreciating their patience and knowledge in assisting with travel needs. Many commend the excellent customer service, noting agents often go above and beyond to ensure a smooth booking process and secure favorable deals. However, some customers noted significant issues with pricing, where initial low offers often led to higher charges or unexpected fees. Others found the booking process problematic, reporting tickets not issued or flights not booked as promised, sometimes leaving them stranded. Some reviewers also expressed dissatisfaction with customer service, citing unhelpful responses or difficulty getting assistance.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their patience, kindness, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the patience, kindness, and... See more

Price

Customers had ambiguous experiences with price, with some reviewers reporting that a specific agent secured... See more

Service

Customers consistently note positive experiences with service, praising agents for their helpfulness and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I spoke with Alex Smith, he was professional and polite. He seems to know his job and performed very well to the best of my knowledge. My problem with the company's process is when you make changes,... See more

Rated 5 out of 5 stars

I dealt with Alex Smith the from booking to getting my boarding pass. I was concerned about not having all the information directly after booking, but Alex explained the whole process and came throug... See more

Rated 5 out of 5 stars

I had more than one customer service representative that helped out for each time. I called Rooz,Jenna and Alex thank you for helping me get to the changes I needed for my son. I’ll keep you guys in m... See more

Company replied

Rated 5 out of 5 stars

Pedro was very helpful and knowledgeable. Pedro was able to help with my decision on resolving my flight for me and my husband. I appreciate is customer service. It needs more employees like him.... See more

Company replied


Company details

  1. Travel agent

Written by the company

Welcome to Findflightcost, your gateway to seamless travel experiences and unparalleled service. At Findflightcost, we don't just help you reach your destination; we pave the way for unforgettable journeys, ensuring every moment is filled with comfort, adventure, and discovery. Book Cheap Plane tickets and travel around the world for less, Findflightcost offers budget-friendly USA Flights from 300+ Airlines with best airfare deals.


Contact info

4.2

Great

TrustScore 4 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(208)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They didn’t give me all my info and I…

They didn’t give me all my info and I had to pay for them to print a paper copy of my boarding pass… very bad experience… I have to fly back tomorrow and not looking for to it if I’m going to have a problem like this again … I need a refund/money back … never got the email that was cc for me to receive alone with my husband

19 July 2026
Unprompted review
Rated 5 out of 5 stars

I had accidentally booked the wrong…

I had accidentally booked the wrong flight online. I had little information besides the charge from my bank.
Ross was patient and kind and stayed on the phone for an hour and a half with me.
He. Found the bad booking and canceled it. He started the refund process.
Ross then booked the correct flights.
He persevered and was very kind excellent customer service Daphne

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Diego made it a great experience

Diego made it a great experience! This was about my 5th to 7th attempt at trying to purchase a way to travel. Oh my gosh...he was able to help me immediately, he showed so much patience, the phone line kept dropping and he just kept calling me right back..he didn't give up on me and we made it through the purchase and sale... I appreciate him if no one else would say it! Thank you... thank you...he deserves the bonus, the raise, and the promotion.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service!

I was asked what I liked most about my experience, in a word, Ross. When I had problems with my reservation, I called another company, Findflightcost and spoke with the manager/supervisor Ross. Not only did he solve my problem, but he also secured my reservation at a better price and made me a very satisfied client. He was intelligent, helpful, understanding and most of all, a gentleman. Difficult to find these days and very much appreciated. His customer service was impeccable. I am a senior and not great on the computer. I was thankful that he was patient. Couldn't ask for more in a company. I would highly recommend them.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Findflightcost is a scam don’t waste…

Findflightcost is a scam don’t waste your time or money. I booked a ticket 3 weeks ago still haven’t received my boarding pass. I’ve been checking with them everyday for the last week, 3hr to go now before the flight leaves and still no boarding pass and the agents don’t answer my call anymore.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

Alex Smith was very helpful from the beginning of the process he answered all of my questions about the booking process, prices, and he gave excellent customer service i will definitely book with him again.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Ross was conscientious and took great care to help me!

Ross worked to get me just the right deal and arranged to have the car at the train station when I arrive and to have it successfully dropped off and inspected on my return to that same Amtrak station at 9AM before my train leaves at 10:19! I am confident that everything will go smoothly as he arranged so I will not miss my 10:19AM train!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Peter Scott was very helpful and took a…

Peter Scott was very helpful and took a lot of time to find the right options and with the payments processing as there were issues with the bank . He followed up and made sure everything was confirmed .He was very polite and courteous, I would definitely recommend working with him for bookings .
I really appreciate all his help and

3 June 2026
Unprompted review
Rated 1 out of 5 stars

They kept saying wait 20 minutes to…

They kept saying wait 20 minutes to send my boarding. Wait an hour wait two hours. I was supposed to be on a flight for 2 o’clock. I did not end up flying out till 8:55 PM. I was in distress. I was stranded in the airport, I did not know and they kept telling me just keep waiting. Wait 30 minutes. Wait 20 minutes. Wait an hour and mind you. I booked a flight over 24 hours in advance.

17 May 2026
Unprompted review

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