My order was filled and shipped very quickly. There was minimal assembly but could benefit from instructions being included with torque specs etc. The product appears to be very well made and works qu... See more
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Written by the company
It’s a promise to deliver machines that work like they should — because we’ve been where you are.
117 Innovation Drive Statesville, 28677, Statesville, United States
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Replied to 78% of negative reviews
Typically replies within 2 weeks
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Customer service is awesome. It was easy to talk to a human on the phone without going through a huge phone tree. I had a quick shipping question, Donnell took my information, researched it and called me back promptly. Looking forward to continuing to do business with this company. WBL
Stump gr8nder was great. I purchased 8 back up teeth that was supposed to go with this, but don't. But, it works great.wull have to contact them and get backup teeth for the future.
I never got the back hoe cylinder seals. I got ripped off. I will never order nothing from this company again.
Reply from Farmry
I could not get a consistent answer on where the flail mower was in the shipping process from 7/31 thru 8/12 yet my credit card was charged on 7/28. I had multiple phone calls and emails trying to get an answer. I did not get a firm answer until I started dealing with Corry Bailey. She was very helpful in tracking it down and ultimately getting it delivered.
Reply from Farmry
Didn't get the military discount...I am not sending that type of docs over the internet. It is a shame you can't take a vet for his word...I am the one that asked for it not yo u asking me....a 100% disabled vet.
Mower arrived on time & was compatible with my Kubota quick hitch with no mods needed.
It would be nice to have advance notice for the need of a 33mm or 1-7/16" wrench.
Reply from Farmry
Delivery was later than was stated. Mower is not working properly and so far you are not willing to make it right.
Reply from Farmry
Equipment came in timely fashion. Flail mower works fine. Did send email asking for assistance/information on cutting height adjustment not included in manual and never got a response. Users manual left a lot to be desired.
Because I never got a response to my request for assistance, I ordered a PTO wood chipper from Woodland Mills because of their reputation for quality and their excellent customer support.
Reply from Farmry
No email confirmation, no receipt, no answer to email asking for the above.
Reply from Farmry
Generated a shipped label and didn't shop for over a week. Needed belts yesterday. Shipping label said shipped, but it wasn't.
Replacement Blades that were part of my original order were shipped with the wrong product. Responses to inquiries are slow. Appreciate the products but your responses are hurting your image.
Reply from Farmry
Customer service and sales/delivery from NC site was great, however machine quality so far is not great. I'm working with Farmry to correct this and will revise rating if resolved to my satisfaction. Potential for 5-star if it's made right, solid machine, maybe I just got a faulty hydraulic valve unit. Time will tell...
Wood chipper WCPH6 didn't run properly straight from the box! Assembly was easy, instructions were fairly straightforward. The PTO-powered cutting wheel worked as expected but the hydraulic feed system was completely seized! The control bar (start/stop safety bar, attached to hydraulic valve) didn't move at all, nor did the speed control valve. The feed roller could not be moved manually. Can't tell if the pump is working but the drive belt is turning the pump wheel so have to assume it's working. Very frustrating! I hope it's just an issue with this valve and no other component of the hydraulic system.
Tech service rep was very helpful on the phone with initial troubleshooting, but we could not solve this so easily. I'm told a replacement valve will be sent, but not clear how it will be installed (DIY or pro coming on-site?).
One of the moving blades was not aligned and hitting the stationary blade, but that was minor and easily adjusted.
I'm hopeful this will work out, but for now, it's a complete disappointment and can't give better than 1-star until this is resolved.
Reply from Farmry
looks to be well built. Worked good on a small area. Time will tell how it stands up to brush clearing. One thing, the assembly diagrams to be clearer
Reply from Farmry
Your product was missing parts. One strut was not made correctly. You don't provide touchup paint for shipping scrapes, of which I have many. I was told a set of blades was coming after the mower, but nothing here yet. It's been weeks. I was able to correct the incorrect, and look forward to harvesting hay with it next year.
Reply from Farmry
I like the product very much, communication during shipping was spotty, but it arrived without incident
Reply from Farmry
My MFS61 Flail mower works great, I've used it to clean up under my over grown pine trees. I've also mowed our back field that looks great now.
Reply from Farmry
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