Factorenergia is the best company in spain.i recommended to all to change your electric company.the best good services.as a costumer I have many experienced .thank you factorenergia to all the personn... See more
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This company are professional, friendly, and as a bonus can offer English, and have saved us so much money from our previous provider it is unbelievable! I only wish I was recommended this company ear... See more
Company replied
Since we changed to Facture energy we have had very good service. Their on line bills are easy to use and very competitive. As a major supplier they are very good. Richard Wood.
Company replied
We moved to Spain and ended up chosing FactorEnergia as the provider for gas and electricty. FactorEnergia offers a clear, easy to navigate website and app. Communication is clear and in the one c... See more
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Company details
- Energy supplier
- Energy Equipment and Solutions
- Green energy supplier
- Solar Energy Company
- Solar energy equipment supplier
About Factorenergia
Written by the company
Somos la primera energética española que ha acreditado su compromiso con la sostenibilidad, el medioambiente y el ahorro energético con el cumplimiento de los ODS.
En Factorenergia, ofrecemos luz y gas con ahorro garantizado. Brindamos tarifas competitivas en el mercado libre. Garantizamos atención al cliente local y de calidad
Calcula en un paso tu cuotaEso no es todo, únete a la Revolución Energética. Somos pioneros en la digitalización de la energía solar y te asesoramos de principio a fin en la instalación de tus placas solares.
Solicita tu estudio gratuitoContact info
Avenida Diagonal,575 (Edificio la Illa) Módulo II Planta 2, 08029, Barcelona, Spain
- 900 649 028
- atcliente@factorenergia.com
- factorenergia.com
4.1
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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ESTAFA!!
ESTAFA!!! No caigas o no saldrás de múltiples facturas inasumibles a los que ellos llaman penalizaciones de baja, de mantenimiento etc,,, Una manera legal de estafar al cliente.
10 February 2025
Unprompted review
Reply from Factorenergia
Lamentamos que tengas esa percepción. En Factorenergia trabajamos con total transparencia y no aplicamos penalizaciones ocultas ni realizamos prácticas engañosas. Todos nuestros contratos reflejan de forma clara las condiciones y costes asociados, cumpliendo con la normativa vigente.
Si has tenido una experiencia negativa o alguna gestión no ha sido clara, por favor, contáctanos directamente para poder revisarlo y ofrecerte una solución inmediata. Queremos asegurarnos de que tengas toda la información y tranquilidad que mereces a través del 900 649 028 o en el email atcliente@factorenergia.com.
Quedamos a tu disposición.
Atentamente,
El Equipo de Factorenergia.
A company that has committed misrepresentation
I do not know how they got our personal information but the agent of Factorenergia called my phone and as I was not feeling well, my husband took the call. The unfortunate thing is that they pretended to be our current provider and convinced him to sign a contract that will allow him to get a lower rate. He signed the contract on my behalf without my authorization and I was quite shocked that a company would 1.) Allow legal representation (with personal information that any husband would know) without a signed form and 2.) Have access to our private data (our account with another company).
I also feel that it is not ethical to steal another provider's client in this manner.
I have informed my bank regarding this scam and have also sent an official document stating that I did not authorize the contract through their client email. My only hope is that they would be decent enough to acknowledge receiving the document and end this contract signed only 20 minutes ago.
22 October 2024
Unprompted review
Reply from Factorenergia
Hello, we deeply regret the situation you’ve described and understand your concern. At Factorenergia, we take our customers' privacy and consent very seriously. We want to clarify that we never claim to be another energy provider, nor do we act without explicit authorization. Our goal is always to provide transparency and adhere to all applicable regulations.
We would like to investigate this matter thoroughly to understand what may have happened and how we can resolve it fairly. Please contact our customer service team or provide us with more details about the contract so that we can take the necessary steps.
Regarding the documentation you have sent, we assure you that we will review it immediately and take appropriate action. We want to ensure that everything is handled properly and in line with your wishes.
We are at your disposal for any further clarifications. Thank you for your patience and for bringing this matter to our attention.
Do NOT sign up with this company
Do NOT sign up with this company! I was contacted by a “agent” who gave me in written “how much I could save “ if I changed to Factor. My first bill came and it was twice as high as my last invoice with the company I used to have. I contacted the agent who confirmed that I was charged too much and he said he would put a complaint to the company. Next thing I know is a threat about legal steps. I’m not paying that bill no Sir! Complete scam and don’t trust the “agents “.
1 September 2024
Unprompted review
Reply from Factorenergia
We regret the situation you’ve mentioned. At Factorenergia, we strongly disagree with this type of commercial practices. You can find our rates on the Factorenergia website with complete transparency. Please contact our Customer Service Department at 900 649 028 as soon as possible so we can resolve this situation in the best possible way. Best regards.
No son honestos con los a productos que…
No son honestos con los a productos que ofrecen
2 April 2024
Reply from Factorenergia
Lamentamos profundamente leer que hayas tenido esta percepción y que tu experiencia no haya reflejado nuestros valores. Por favor, ponte en contacto con nosotros para que podamos entender mejor lo ocurrido y resolver cualquier problema. Un saludo.
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