FOOTLV Reviews 

347
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the shirts, noting that the fabrics feel durable, lightweight, comfortable, and wonderfully well-crafted for daily wear. Consumers also warmly appreciate the friendly support team, delightful extra items included in the boxes, and the smooth ordering process that makes shopping straightforward and enjoyable. Some reviewers were not happy with the delivery service, mentioning that shipping took several weeks or that packages occasionally arrived late compared to expectations. A few other people also felt that customer support fell short when handling prolonged refund requests, missing items, and delayed responses.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the jerseys feature comfortable... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and appreciation for the... See more

Delivery service

People report ambiguous experiences with delivery service. On one hand, many consumers highlight excessive... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide split in... See more

Customer service

Consumers find customer service to be positive and responsive, noting that agents are very kind and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quality is great but I recommend sizing up or 2 if you’re plus size. Jersey’s fit super snug. They also take awhile before you receive them so just a heads up.

Rated 5 out of 5 stars

Originally I placed an order on December 12th, and for a while it didn’t arrive. I had to contact them and long story short they figured out they made a mistake on their end and immediately agreed to... See more

Rated 5 out of 5 stars

I bought a Neymar Santos jersey from this site and it came in perfect condition. The only downside is the shipping takes a little while but other than that everything was perfect. 10/10 would recommen... See more

Rated 5 out of 5 stars

Great company, fast customer service, fast delivery. These days it’s hard to find a store that treats customers this well, which is why I wanted to leave this review. The whole experience felt p... See more

Company replied


Company details

  1. Football shop
  2. Clothing Shop
  3. Sportswear Shop

Written by the company

Founded in 2022 as a football boots store in Latvia. By 2023, we expanded to the U.S. and signed a partnership with a professional football team, strengthening our presence in the American market. In 2024, we partnered with top commercial brands and launched our official online store. Since then, we’ve grown into one of the leading global destinations for football apparel. Today, FOOTLV offers a wide selection of classic, retro, and special football jerseys — including football boots worldwide.


Contact info

4.1

Great

TrustScore 4 out of 5

347 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(347)

246 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time wearing my shorts in a race…

First time wearing my shorts in a race tonight and they were fantastic, so comfortable and didn’t budge, didn’t have to pull them up once! Will definitely be ordering some more, especially with all the amazing patterns to choose from too!

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced - Defective Shirt Not Dealt With

I’d never ordered a “fake” of a shirt before. My brother always would get dirt cheap shirts from DHGate but I wasn’t really familiar with it, so I saw an Insta ad for this company pop up and I kind of fell for the “premium” look they try to give the shirts, even though whilst they’re good fakes, they’re basically the same thing as a trust seller on something like DHGate and then marked up with some branding and little extras like stickers, keychains, etc.

So I ordered a shirt and it arrived with an obviously wonky print. Sent them a message and they said that’s okay and to send them a message to a specific contact to get a replacement. When I did this, despite showing obvious evidence that the shirt was defective, they said it was fine and couldn't help me with it. So…I told them to take a closer look!😂

And magically they all of a sudden approved a replacement to be sent, but this was months ago now. Whether they hoped I’d forget l, idk, but I would honestly just purchase from somewhere like DHGate so at least if it’s not right, I’m only paying what I actually should’ve paid in the first place! If FOOTLV has got a certain shirt that you can’t see elsewhere and you’re willing to pay a bit of a premium and risk not getting good customer service if it goes wrong, do what you wish, just be wary people :)

2 June 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and frustration caused. Our support team has already contacted you regarding your replacement. Kindly check your inbox for the latest update.

Rated 5 out of 5 stars

Amazing Quality Every Time!!!

I've ordered from Footlv 4 times and every time they have delivered!!!! All 4 of the jerseys are amazing quality, delivery time is also incredibly quick especially compared to other companies, would 100% recommend buying from them ⭐⭐⭐⭐⭐!!!!!

18 August 2026
Unprompted review
Rated 1 out of 5 stars

They trick their customers with returns

I ordered a sweater from Portugal on June 9, and received the order on June 27, but I received a sweater from France, I contacted by mail and WhatsApp, to report what happened, and they said right now we sent you the correct one, Today is August 17th and I didn't receive the change; they just deceived me.

9 June 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration. Your replacement order is currently in transit and with your local courier. Kindly check your mailbox, as we have also shared an update regarding your order. We appreciate your patience and understanding.

Rated 1 out of 5 stars

Horrible

This whole situation is starting to feel like a joke😂

I have been waiting for more than two months and still have neither my order nor my refund. Every time I contact customer service, I get another apology and another promise (better called LIE) that the refund will be processed “this week” or “within a few days.”

And then? Nothing. The deadline passes, and I get another apology and another promise. It honestly feels like an endless loop.

At this point, I don’t even know what is more frustrating, not getting my money back or hearing the same promises over and over again.

Very disappointing experience. I definitely cannot recommend this company. They are extremely unprofessional.

14 August 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the repeated delays and understand your frustration. We’re sorry that the refund process has taken longer than expected. Please share your order details with us at info@footlv.store, and our support team will review your case and do their best to assist you with the refund.

Rated 1 out of 5 stars

Refund never received after cancellation

I am extremely frustrated with my experience at FOOTLV. I had to cancel my order due to a long delivery time, and it has now been over a month since the cancellation was confirmed. Despite this, I have yet to receive my refund. Every time I contact their customer support, they repeatedly ask for my banking information. Even after I have provided the requested details, they still have not processed the refund. I would advise others to be very cautious when ordering from this site.

20 July 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration regarding the delay in your refund. Please share your order details with our support team at info@footlv.store, and we will review your case and do our best to assist you with the refund.

Rated 1 out of 5 stars

Excessive wait times Refusal for Refund, Delivery Issues

Excessive wait times,refusal and unacceptable refund requirements, no delivery accountable. After many emails back and forth, I strongly advise buying elsewhere.

31 July 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration. Please share your order details with our support team at info@footlv.store, and we will do our best to resolve the issue and ensure you receive the correct item.

Rated 5 out of 5 stars

overall

overall, it gave good quality on the shirt and many other aspects like the badges on the shirt, etc. Although, the order was sent wrong to me with a XL shirt that i didn’t order, the customer service is still very helpful and guided me through the process. What i need for replace: a olivia rodrigo barca shirt with lamine yamal at the back(size L) since i got a XL normal Barca shirt that i didn’t order. That’s all Ty for the support. Oh ye another point, the delivery service was a bit slower than i thought, so i wish it’ll be faster.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

Good website

The kits are a perfect its a replica of the real ones for only 30 to 40 euros
Only downside is the wait it took my oder 2 months but it is 100% worth it ♥️♥️

24 July 2026
Unprompted review
Rated 1 out of 5 stars

This store is filled with scammers

This store is filled with scammers. They didn’t deliver the merch I ordered on time and after waiting additional time I requested a refund, which after the refund request they requested really personal banking sensitive information instead of just doing the normal procedure of refunding it to the original form of payement. When I issued a dispute with my bank then they started reaching out to me, they got scared. I’m still waiting for the money but I’m going to get it one way or another. Save yourself money and time and don’t buy from this store.

17 July 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We are sorry for the inconvenience. Our store was temporarily down, so we couldn’t access the admin system to process the refund normally. We only requested basic refund details (name, routing number, and address) and did not ask for any ID or extra verification. We are not a scam and are committed to resolving your refund. Please share your order number so we can check the details and assist you further.

Rated 1 out of 5 stars

I have waited 1 month of my order

I have waited 1 month of my order
I have waited 1 month of my order. And they sent me the false order. Support isn’t answering and I have paid 100€ for nothing. I would give 0 stars if it’s possible. DONT BUY HERE. They said over weeks „your package is on its way“ but this was a lie. If you want your shirts buy it on another website.

16 July 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration. Please share your order details with our support team at info@footlv.store, and we will do our best to resolve the issue and ensure you receive the correct item.

Rated 5 out of 5 stars

Very nice packaging and quality

Very nice packaging and quality . Took a little long to arrive but customer support team was great and always responding super quick . Material is like an authentic jersey. Will be ordering again.

12 July 2026
Unprompted review
Rated 1 out of 5 stars

orderderd.

orderderd.. never arrived... 80€ gone!! don't try to get ur jersey there.. better use DH gate ordered from there and came right after 1 week... and their support is awfull

11 July 2026
Unprompted review
FOOTLV logo

Reply from FOOTLV

We sincerely apologize for the inconvenience and understand your frustration. Please contact our support team at info@footlv.store with your order details, and we will do our best to resolve your issue.

Rated 5 out of 5 stars

Customers come first!

FootLV has the best customer service. I was sent the wrong size jersey - the team was quick with their email responses, they apologized for the error and they had the correct sized jersey shipped within 3 days. In addition, they let me pick out another jersey that I wanted at no charge!

26 June 2026
Unprompted review

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