I ordered my original Justin Tart glasses on Thursday. The following Thursday (7 days later), they arrived at my house in Western NY State, USA. (DHL gets credit for the 2-day delivery.) Customer serv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Established in Italy on 02/02/2020, eye-oo.com is a multi-brand destination that dares to be different. We bring you the latest models from sought-after fashion brands and push boundaries by curating innovative pieces from cutting-edge designers and emerging brands. We're not just about established names; we're about redefining eyewear.
At the heart of eye-oo.com is a high-end network of independent opticians across Italy, and their expertise is part of what makes us different. Guided by a commitment to exceptional service, we offer a shopping experience defined by care, authenticity, and attention to detail. Our commitment to quality, authenticity, and value is unwavering.
We're your trusted partner in the world of designer eyewear. Discover eye-oo.com as your destination for exquisite designer eyewear, with a stunning collection of designer sunglasses for men and women.
Written by the company
Official Brands Only
We work directly with top luxury eyewear brands, never with third parties, so you can trust that your eyewear is authentic. All items are shipped in their original packaging.
To give you added peace of mind, we offer a 14 day return period on all our products.
via De’ Musei 4, 40124, Bologna, Italy
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stock not up to date. Even after confirming stock they cancelled order.
They offer 10% discount but only at checkout you notice it does not apply to your purchase.
In short; ignore store, go somewhere else.
I wanted a particular model of sunglasses and eye-oo were the only company that could supply them. A popular brand and model but the price was unbelievable. I waited with some anxiety wondering what the catch may be, there wasn't one. Even the delivery was of quality and took just six days to reach the UK from Italy. I've waited longer for goods posted within the UK. A great experience and thank you eye-oo, I'll certainly recommend your services
Mia from Eye-oo was very persistent with answering my questions, researching the database to see if my option was in stock. This was a wonderful experience having an item shipped from Italy. Thank you Mia and Eye-oo.
The sunglasses were shipped quickly, but they were dusty and there were fingerprints on the lenses. One hinge is also a little loose (though that might be normal for a Persol 714 SM). The website promises a thorough inspection before shipping and that the glasses will be in perfect condition, but that was clearly not the case here. I was promised a 10 percent discount on my next purchase, but I’m not sure if I’ll buy anything from here again. And I find that a bit ridiculous as an apology, since you actually always get that 10 percent anyway. Other than that, I’m satisfied with the sunglasses.
Reply from eye-oo
Arrived later than expected but was still timely. Love them. Don't like the delivery fee though 🫢
Everything this company says it does: I ordered two sets of glass frames from Prada, got tracking updates, and the items arrived as described. Well packaged. Service: Great. Delivery: Great. Highly Recommended
The bying experience itself was great and smooth and when i have problem with my address they helped on the spot to fix it . But unfortunately the received glasses was a display piece full of hair lines tiny scratches and one tiny bump which shocked me the problem thati just reached the country and i saw it now and iam leaving today in a long trip and I have no time to go for the hassle of returning shipments while iam in continuous traveling so I need to accept it as it is and live with it.
Superfast delivery, by surprise a nicer cover than expected.
Very professional
Reply from eye-oo
Reply from eye-oo
Delivered as promised and product quality was as hoped for!
Reply from eye-oo
Great experience. Had contact with customer support and they resolved my issue promptly
Reply from eye-oo
Thank you so much! I love my new Gucci glasses! 💖 They arrived quickly to Finland and they cost me about half of what they would’ve cost if I bought them from an optician here! Big thanks and I highly recommend Eye-oo!
⭐️⭐️⭐️⭐️⭐️/⭐️⭐️⭐️⭐️⭐️
Reply from eye-oo
The shipping was super fast & quality of product was amazing, thank You :)
Reply from eye-oo
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.