Espace Domotique Reviews 

591
TrustScore 4 out of 5

4.2

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Company details

  1. Home Automation Company
  2. Security system supplier

Written by the company

Notre entreprise est le résultat de 25 ans d'expériences dans les métiers de l'audiovisuel, la vidéo surveillance, la domotique, la détection intrusion, le contrôle d'accès, les automatismes et l'informatique. Notre expérience dans l'intégration et l'installation de système audio visuel , de la vidéosurveillance ,de l'alarme, la conception de système informatique embarquée et la gestion de projet nationaux et internationaux, nous ont permis de sélectionner des produits au rapport qualité prix imbattables. La domotique est basée sur la mise en réseau des différents appareils électriques de la maison, contrôlés par une « intelligence » centralisée. L'intelligence qui gère ces commandes est une centrale programmable, des modules embarqués (passerelles domestiques), ou bien une interface micro-informatique (écran tactile, serveur, ...). Les outils de pilotage peuvent être un ordinateur de poche, un téléphone portable ou smartphone, une télécommande (universelle ou non), une interface sur télévision, un écran + souris ou un écran tactile, pour n'en citer que les principaux. Ainsi, il est possible de programmer soi-même sa maison grâce à une interface, (généralement informatique), reliant les appareils connectés : enclencher l'arrosage du jardin à une certaine heure de la journée. contrôler les lumières maintenir une température donnée dans la maison. ouvrir les volets à une heure donnée. enclencher/déclencher un système d'alarme. contrôler sa maison par vidéosurveillance. alerter en cas de chute d'une personne. la domotique n'a pas de limite seule votre imagination De plus il est possible, par des réglages plus complexes, d'adapter le système à son propre rythme de vie, (en programmant des « scénarios »). Notre métier depuis 25 ans est d'intégrer des systèmes complexes dans tous ces domaines. C'est pour cela qu'aujourd'hui nous allons vous faire partager notre expérience.


Contact info

4.2

Great

TrustScore 4 out of 5

591 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(591)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely bad customer service

The company Espace Domotique sent me a product similar to the one I ordered but not the correct item. When I informed them of their mistake, I was eventually provided a pre-paid mailing label for returning the incorrect item. They would not send the item I ordered until they received the incorrectly provided item.
Unfortunately, several days later, I still have no confirmation that the correct product I ordered has now been shipped to me, despite my requesting confirmation today. I am under the distinct impression that the company never had in stock the item I ordered and intentionally sent to me the incorrect item, hoping it would suffice. Now, many days after placing my order, I await the correct item and cannot proceed with the electrical installation I had begun. Do not use Espace Domotique to buy your products. They are seemingly untrustworthy and have made no effort to resolve their mistake in a timely manner. I will soon be requesting a refund if the correct item I ordered is not soon delivered to me. Shame on Espace Domotique for extremely bad service.

11 November 2024
Unprompted review
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Reply from Espace Domotique

Hello Sir,
We are sad to learn that human error does not exist. Following our discussions, we clarified to you that we had internal procedures to respect, even if the customer is king.
It is therefore completely normal to wait to receive the item before sending you a new one.
We are sorry for your dissatisfaction and wish you good luck in your future purchases.

Rated 1 out of 5 stars

Very BAD experience with them

Very BAD experience with them! I tried to buy an product, then at the end they didn t want ship it to ITALY, it's incredible as in 2024 they are not able to ship a simple parcel to ITALY. Their customer service is absolutly rude and unprofessional. AVOID THEM!!!

11 July 2024
Unprompted review
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Reply from Espace Domotique

Quand on est débile c'est pour la vie
Je vous ai dit que nos transporteurs ne livraient pas à Venise
Votre étoile ne nous concerne pas
Vous auriez du la mettre au transporteur
Pour notre part vous ne valez même pas une étoile
Faite chier les vendeurs Italien et laisser les Français tranquilles!

Quando sei stupido è per la vita
Ti ho detto che il nostro corriere non consegna a Venezia
La tua stella non ci riguarda
Avresti dovuto metterlo nel trasportino
Da parte nostra non vali nemmeno una stella
Fate incazzare i venditori italiani e lasciate stare i francesi!

Rated 5 out of 5 stars

When thing goes wrong ...

... you ought to tell it ! ... But when everything goes well, it's also worth saying.
Ok, so i ordered a professional outdoor alarm along with an embedded 12v battery. Ultra fast delivery, no mistake and i checked the battery voltage: 12,8v good It was my first experience with them: excellent :)

27 March 2024
Unprompted review
Espace Domotique logo

Reply from Espace Domotique

Hi
Thank you very much
Best Regards

Rated 5 out of 5 stars

Highly recommend... Quick delivery, properly packaged

Perfect service,as always.
Very satisfied

7 November 2023
Unprompted review
Espace Domotique logo

Reply from Espace Domotique

Hello,
The team would like to thank you for your comment.
We are delighted to hear that you are happy with your order. Our priority is customer satisfaction.
We remain at your disposal.
We wish you a pleasant day.
The ESPACE DOMOTIQUE team

Rated 5 out of 5 stars

Well done!

In the last years I have bought several Enocean equipment in different time, to be delivered in Italy. I always received e quick and perfect service, at a better price then other internet shops.

18 April 2023
Unprompted review
Espace Domotique logo

Reply from Espace Domotique

Hello,
Thank you for your message.
Our priority is the satisfaction of our customers, we are happy to know that you are delighted with your purchases.
We remain at your disposal.
We wish you a pleasant day.
See you soon.
The ESPACE DOMOTIQUE team.

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