Amazing customer service and fantastic…
Amazing customer service and fantastic products
29 July 2026
Unprompted review
Reply from Equi-Clic
Merci beaucoup pour votre partage 🌞
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Company details
Written by the company
Retrouvez sur Equi-Clic plus de 40 000 références de matériel d'équitation allant des cavaliers enfants et adultes aux chevaux et poneys en passant par l'aménagement et la construction des écuries et prés. Trouvez votre bonheur parmi vos marques préférées : Pénélope, Flag and Cup, LeMieux, HV Polo, Back on Track, Flex On et bien d'autres encore!
Contact info
2 allée Michel Desjoyaux, 85340, Les Sables d'Olonne, France
- 0253480764
- support@equi-clic.com
- equi-clic.com
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy with my experience
Very happy with my experience! Fast delivery within the stated timeframe, secure packaging, and everything arrived perfectly as ordered.
22 January 2026
Unprompted review
Reply from Equi-Clic
Thank you very much Andrea 🌞
Bad costumer service.
Bad costumer service.
I accidentally ordered the wrong size halter. The only option was returning on my costs and buying a new one on my cost. A nice swap was not arranged. Bad service.
3 November 2025
Unprompted review
Reply from Equi-Clic
Bonjour,
Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous comprenons votre déception concernant les frais de retour et l’absence d’échange possible.
Nos procédures suivent la réglementation du e-commerce, mais nous prenons bien en compte votre remarque. Notre équipe reste disponible pour vous aider à trouver la meilleure solution possible en cas d’erreur de taille ou de modèle. N’hésitez pas à nous contacter afin que nous puissions étudier votre situation plus en détail.
Merci d’avoir pris le temps de partager votre avis.
Very bad experience
Never buying anything from this company again. Ordered a saddle of almost €300. Chose a pick up point and after a month I still did not receive it! Customer service said to “just wait”. I called DPD and the delivery failed and was send back to them in France. They did not provide the right adress on the package DPD said. I got a response from Equi-Clic that it was send back with ‘damage’ and that it’s my fault. For a package I never received, never hold it in my hands. Dissapointed that my package did not arrive and absolutely in the way customer services responded and blamed me for damage that was never even possible. Eventually they helped me out to return the money. It wasn’t a good experience, I don’t have the saddle, but glad that they’ll atleast return the money (no excuses were made from customer service)
7 October 2025
Unprompted review
Reply from Equi-Clic
Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Après vérification, votre commande a bien été expédiée à l’adresse de point relais que vous aviez sélectionnée lors de votre achat. Malheureusement, le transporteur n’a pas pu effectuer la livraison et le colis nous a été retourné.
Dès réception de celui-ci — malheureusement endommagé — nous avons procédé immédiatement à votre remboursement intégral.
Nous comprenons votre déception de ne pas avoir reçu votre selle et regrettons sincèrement cette situation indépendante de notre volonté.
Notre équipe reste à votre disposition si vous souhaitez repasser commande ou obtenir plus d’informations sur nos modes de livraison afin d’éviter que cela ne se reproduise.
Bien cordialement,
L’équipe Équi-Clic
Returning items is a problem
Returned items to the address they gave me. The package couldn’t be deliverd? The package went to a pickup point where the didn’t collect it. So now its been send back to me again. Wich means, according to them, I have to pay the return costs (20 euro’s) again… And they Will not refund untill the package is received. Although they answer the e-mails politely, they’re not really offering a solition for this. Already busy with this stuff for 2 months
28 June 2025
Unprompted review
Reply from Equi-Clic
Hello Madam,
I fully understand your dissatisfaction with this situation, and I sincerely apologize for the inconvenience.
After verification, the return you made was not sent directly to our warehouse address, but dropped off at a collection point. Unfortunately, our logistics department cannot collect packages under these conditions—only returns sent by Colissimo to our official address can be accepted.
As we were unable to collect the package, it was returned to you by the carrier. We understand that this is frustrating, but unfortunately, we cannot intervene when the return procedures are not followed.
We remain at your disposal to find a solution, and if you wish to return your package, we will guide you step by step to ensure everything goes smoothly.
Again, we apologize for this situation, and thank you for your understanding.
Sincerely,
Equi-clic
Fast delivery
Fast delivery. Good communication. Easy to return goods and get a refund.
4 November 2024
Unprompted review
Reply from Equi-Clic
Un grand merci pour votre avis 🌞
Excellent produit.
Great product and very quick delivery. Very happy.
Excellent produit et livraison très rapide. Très heureux.
25 January 2024
Reply from Equi-Clic
Merci beaucoup 😁
Highly recommend !
My new favorite shop to order things for myself and my horse from. Fast shipping, easy return and quick remboursement (which is rare.) Amazing selection of items and you can tell it’s a well run company with a vision.
30 October 2023
Unprompted review
Reply from Equi-Clic
Thank you very much Diana for your super review 😁
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