Elephant Energy Reviews 

19
TrustScore 2.5 out of 5

2.4

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Company details

  1. HVAC Contractor
  2. Air Conditioning Contractor
  3. Energy Equipment and Solutions
  4. Central Heating Service

Written by the company

Elephant Energy is your go-to partner for ditching gas and going electric—we make the whole process easy and stress-free! We've helped over 2,000 families in Denver, Boston, and Los Angeles get cozy homes with our heat pump sizing method and rock-solid 10-year comfort guarantee. We're the experts at installing heat pumps, and heat pump water heaters. We even partner with solar installers and offer financing options to make the whole thing super doable! Reach at CO: (720) 418-8663 / CA: (626) 532-4009 / MA: (617) 720-2286


Contact info

2.4

Poor

TrustScore 2.5 out of 5

19 reviews

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1-star

No recent history of asking for reviews

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Typically replies within 1 month

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2.4

All reviews

(19)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Do **NOT** use this company

Do **NOT** use this company. They’ll tell you one thing in the morning, then completely yank it away by the afternoon—suddenly claiming they can’t deliver what they explicitly promised. It’s infuriating. What makes it worse is that you can do *everything* they ask—respond instantly, provide every document, jump through every hoop—and they’ll still turn around and blame you for their own failures. The goalposts keep moving, the communication is inconsistent, and accountability is nonexistent. Save yourself the wasted time, stress, and disruption. This company will string you along and then leave you hanging when it matters most. You deserve far better than this level of incompetence and disregard.

**As follow up to what they said: the person I was working told me in the morning she could submit everything to get this done for me. And then 7.5 hours later she wrote back saying it was not possible. That is deplorable customer service - to get someone's hopes and then pull the rug out!
My recommendation stands - SAVE YOURSELF! Save yourself work, time and major stress!

23 April 2026
Unprompted review
Elephant Energy logo

Reply from Elephant Energy

Hi Mary, thank you for sharing your feedback. We sincerely apologize for the stress and frustration this experience caused. Our goal is always to help homeowners electrify as affordably as possible, and we genuinely hate it when a customer misses out on a rebate opportunity.

To provide some context for others reading, the HEAR rebate program is an external, state-funded initiative with extremely high demand and strict documentation requirements. Because these funds are limited and distributed on a first-come, first-served basis, the "goalposts" are unfortunately set by the state, not by us.

Our team worked urgently to help you meet the deadline, but these applications require a 100% complete technical data set—including geotagged photos, electrical panel assessments, and a Manual J load calculation—before they can be submitted. In this case, despite everyone's best efforts to gather the necessary information quickly, the program funds were fully committed before the final technical requirements could be verified.

We were trying to get you to the finish line, and we’re sorry that the program's expiration cut that journey short. We would still love to help you find a path forward. As our team mentioned, there may still be opportunities through the multifamily dwelling program or our bulk buy pricing to help offset costs.

Please reach out to us directly if you’d like to explore these alternatives. We’d value the chance to make this right.

Rated 5 out of 5 stars

Excellent Company

I genuinely think that this energy supplier is deserving of attention because prices are relatively low here and customer service can answer all of your questions. This energy supplier's approach to client needs astounded me. I'd like to acknowleged the staff for being quite quick and responsive. Thank you so much,

26 March 2022
Unprompted review
Rated 5 out of 5 stars

discount so nice

energy companies are so dumbasses, but elephant energy just made a discount with 20% off for my whole big family, thank you guys!

1 December 2021
Unprompted review
Rated 5 out of 5 stars

Fully satisfied

Guess that nobody can live without energy nowadays, so we always have to find proper energy supplying firms in order to have an unlimited access to the internet, pc, laptops, TVs and other modern conveniences. I believe that this energy supplier is deserved to be noticed by people, because pices are comparatively low here and customer support can answer all your questions. So, in my opinion, if you dedicate some time to the process of choosing a proper energy supplier, everything will be okay and you will be satisfied with the work.

12 October 2021
Unprompted review
Rated 4 out of 5 stars

This energy supplier surprized me by its approach to clients' needs.

I believe that energy supply is a very important thing which everybody needs. Hence we should pay attention to those services which provide us with energy supply in order to choose the most suitable ones. This energy supplier surprized me by its approach to clients' needs. They take into account their wishes and make everything fast and with a high quality. Moreover, I want to note here customer support, they're also quite rapid and very responsive. In my opinion, this energy supplier should be noticed by anybody who is in search for proper energy suppply company actually.

24 September 2021
Unprompted review
Rated 5 out of 5 stars

First time going green and it worked!

This was the first time that I have used a green energy service provider and the experience was excellent. From the down to earth website and clear explanation of the service, I had a good understanding of what I was getting into. That being said, I was still a little nervous for the first billing period. However, everything was simple, used the information I had stored, and the payments went through without any issues. I now feel like I am actually beginning to do my part to help position our society towards better, renewable future thanks to Elephant Energy.

26 August 2021
Unprompted review
Rated 5 out of 5 stars

Service works as expected

Service works as expected, paid my first bill through them fine. Hoping the movement can make a difference!

16 August 2021
Unprompted review
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Reply from Elephant Energy

Thanks Rich! We're super excited to have you as a customer.

Rated 5 out of 5 stars

Impact-driven owners who care deeply about the customer experience

You can tell that the team at Elephant Energy really cares about its customers and about making clean energy accessible for everyone. I admire their initiative and I hope they go far. The world needs more impact-driven companies like this, especially when it comes to climate change!

15 July 2021
Unprompted review
Elephant Energy logo

Reply from Elephant Energy

Thanks, Rachael! We really appreciate your feedback and are so excited to have you as part of the Herd!

Rated 5 out of 5 stars

Elephant Energy makes it easy to do your part

Elephant Energy is a company lead by passionate people who are truly invested in climate change. The sign up process is quick and easy and I trust that my energy is coming from all the right sources. And for only $10 a month, I know that every time I turn on a light switch in my home, the electricity is coming from a renewable source— it’s a no-brainer for me! We actually switched from Green Mountain Energy given how transparent and passionate this company is and it has been smooth and seamless.

15 July 2021
Unprompted review
Elephant Energy logo

Reply from Elephant Energy

Thanks, Roxana! We appreciate having you as a customer! Please reach out if we can ever make our service better

Rated 5 out of 5 stars

Seamless transition. Measurable impact.

It was seamless to transition to elephant energy. I’ve always wanted to make a real contribution to the fight against climate change, but I didn’t know how. The electricity is just as reliable, and now I know that I can have a measurable impact, too.

15 July 2021
Unprompted review
Elephant Energy logo

Reply from Elephant Energy

Thanks Lisa! We're so glad you #JoinedTheHerd - please let us know if we can ever make our service better.

Rated 5 out of 5 stars

Renewable energy

Clean renewable energy is the way to go. The future is now. The customer service was excellent, helping with any questions i had. Fast and easy to sign up. Transition to elephant energy from my old provider was flawless.

1 July 2021
Unprompted review
Elephant Energy logo

Reply from Elephant Energy

Thanks, Steve! We appreciate having you as a customer! Please let us know if there's ever anything we can do to make our product better.

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