Ekoï Reviews 

Very bad customer support. A lot of problems with item exchange. The quality is good but if you are not sure about the size do not buy it since it will be a big pain to get the replacement.
I still have not got any.

Reply: I have sent the items by post. There was a delivery attempt to your office. You were not able to receive the items. I have all information from the post so I can prove all what I am saying. Now the items are for 2 weeks at the pick-up point. Then it will take 1-2 weeks to ship it back since you replied to me that you are not going to pick up the items. If I ship it back to you again, they will arrive to you in the end of June which is more than 30 days. You still hjave not replied to me if this is possible. I have sent 3 letters with this question. Then is there a guarantee that next time you will get my package or it will be the same?

Yes, I exchanged items earlier, and each exchange took 2-3 weeks. You can get much better service with other brands, even though the quality of EKOI is good. I am saying if someone need to exchange things they should consider that it may not be possible, like in this case. By the way, 2 of the orders had faulty items. I have photos if you want to check. If I am not able to exchange the wrong items, what should I do? In addition, my messages to customer support are just ignored. So my review is relevant.

In addition, I tried to leave the review on the EKOI website but it never appears there since it is the negative one. So here it is.

update July 3, 2024: 2 months passed. The package still has not been received by Ekoi. There were several delivery attempts to Ekoi, but for some reason, they are not able to get the package. Customer service was not helpful. The shipment with the tracking number cost 35€ and now it seems that the package is lost. Very nice, instead of size exchange I just throw my money away + shipping costs. Replies from Ekoi are general and not aiming to solve the problem. Definitely buy another brand where you can get size exchange and better quality. It seems that there is some wrong measurements on Ekoi website because I needed to do changes several times. I have no issues with other brands and their specified dimensions.

Product seems to be really good, through need some more (and longer testing). The return policy, ie how to get the barcode/sticker seems very unclear, where do one get or download the free return sticker? Sent question at site, but no answer for 4 days..

They selectively publish opinions on their website. I rated the product - I provided advantages and disadvantages, but the product did not receive 5 stars, so the opinion did not appear. scammers.

Support team at Ekoi is fantastic. They stood by their product and sent me brand new replacements when a sunglasses hinge broke. No questions asked and shipping is fast.

They did a great job with a price match request post order. Excellent customer service. I am very happy.

The products are exceptional and a great customer service. It is better than expected. Kyle was helpful and extremely quick helping me out.

No problem to receive a quick and fair resolution to my issue. Very responsive customer service!

Their customer service is superb! Kyle helped me with my returns, and was able to respond to all my questions right away. I love when a company prioritizes their customers! I recommended the Ironman Aero16helmet to my friends, and they all bought it while it was still on sale .

I recently discovered Ekoi products and gave them a try. My first purchase - a Gel Memory bibshort - was fantastic! The fit was right on target, and the pad was the most comfortable I've found in a while. I also had an issue with a promotional email price that was not reflected on the website. Their customer support replied promptly and posted a credit for the difference in price - they were super easy to deal with. I am looking forward to receiving my additional purchases.

Emailed about a replacement for my glasses nose piece I had just lost and how I could order it on line (I think they re still building their us spare parts supply chain). Ekoï actually will send 2 pieces free of charge… that s customer service. Count on me to be a good ambassador for the brand

Recommended brand 100%! I am a avid cyclist and on a bike riding min. 100 miles every week. Not on a race but it's important that I wear proper apparel that gives good comfort while riding and snug fit to the skin for several fast group rides at times. I've tried many brands over the course of my 5 year + rides (la passione, rapha, assos, etc) including high end Pas Normal brand but ekoi tops it all. And among all of ekoi apparels and accessories, my favorites are their bibs and the sunglasses. Nice fit but also superior quality. I think it out performs more premium brands and yet at far more reasonable price. Honestly, it's mind boggling seeing those higher priced bib and jersey for no solid reason behind it from other premium brands. Brand is brand but but if you really do want high quality product, I highly recommend ekoi.

Wonderful company with quality products. Customer service goes beyond expectations. Highly recommend.

Absolutely amazing customer service and fast response. Nothing but great things to say about the product and customer service. Can’t wait to purchase more of their great products

Awesome customer service
Quick response and just good people to work with!

Bought one pair of (super lovely) road cycle shoes, which on arrival came up a little small. Ordered a second pair to check against which arrived within the week (free shipping from France - happy with delivery timeline!)
Trouble free - free return from the UK of the non-fitting pair, easy to print label and return & just required drop-off designated DHL point.
Clear notice on site regarding additional customs charges and when they might be applicable (and also on their return policy). Feel they made everything super transparent.

Placed an order but it takes way longer to receive the item than was advertised. There arent any updates whatsoever

I'm not sure why the previous poor reviews but my experience is all positive! I ordered 4 items that amounted for free delivery to U.S. It only took about a week for it to arrive, they provided info on shipping company and tracking reference, I got the goods on time as promised and could not be happier and impressed with the quality of the items, I will be trying all items out tomorrow in the freezing weather here in Colorado. Thank you Ekoi! Kudos to you for the excellent service and products!

I bought a limited edition helmet from these folks and the helmet came I’d defective they apply a vinyl wrap to the helmet the wrap was bubbling and pealing. They told me that I am not able to return custom items and offers a 15 euro discount what a joke. The item is defective and they done honor their warranty

Ekoi have taken two payments of £47-98 and supplied nothing. After repeated emails to their support team, supplying bank details of the two transactions I was told their finance department have no record of the sale, and recent emails are being ignored.