Really easy to arrange, really friendly inspector and it didn’t take long to do. The certificate link was emailed the same evening. Would have been a 5 apart from one small mistake saying we didn’t ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I did put a negative review to start with, but after being contacted by the assessor who did the EPC on my property, I realised that my issue was not with him or Ecoapproach. More with the ‘jumping t... See more
It took 2 weeks to get an assessor’s round to conduct the inspection I accept there was a bank holiday just after I ordered but I had to keep calling and emailing then it took 2 working days for the... See more
Overall happy with the service, but would have been better if the Certificate could have been sent immediately without me having to chase it up. Would use the company again.
Company details
Written by the company
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Contact info
182a High Street, Beckenham, BR3 1EW, United Kingdom
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4.2
Great
779 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 2 weeks
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Avoid - OpenRent to action
Hi J & G,
As you have ignored my person, I will be sharing with everyone my amazing experience with your company that are not acceptable.
The company was supposed to do some work and send a qualified electrician over.
In return, I have seen a person watching YouTube videos for learning how to do his job.
The job was agreed with G over OperRent chat. Everything in writing. A charge for sorting DNO issues was added to a quote.
In return one socket was changed for over £1.1k
As the company keeps ignoring my requests, I have contacted my bank and the payment is under dispute.
I am hoping that OpenRent will review their contract with you and an appropriate action will be taken.
More photos to be added on daily basic to keep EchApprpch entertained.
I have been asked to remove full names as people don’t wish to responsibility for their actions. Please check Google Reviews as photos are going to be attached for those interested in.
No call from a company. No apologies. PLEASE AVOID!!!!
23 July 2026
Unprompted review
Don,t believe the timescales laid out on the website
needed an EPC and found their details on the web after reading the statement of quick turn around I booked on the 8th July. In the short time I spent considering this before booking I received two unsoloicitated marketing calls asking me to finalise my order. After paying my monies I received no comunication from them and after 2 days rang them to ask when I would receive a booking date. I was told they woud speak to the operative and he/she would get back to me within the day. No call was received so next day called them again, to cut a long story short I was eventually (8 days later) given a date for the EPC to be carried out on the 14th July . Work carried out by an operative who had no corperate clothing, no identification (lanyard etc.), took about a dozen photos on his phone and left, about 15 mins later stating that I would receive the certificate the next day. I eventually received notification at 10.30pm on the 17th July that the certificat had been completed and was ready to view.
The certificate was incorrect on a number of points, impacting on the energy score that the property received, I contacted the operative stating the errors and asking for them to be corrected asap. 26th July and I am still awaiting any sort of response !!
20 July 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you received an excellent, prompt, and thorough service from Neil. We will be sure to pass your kind words on to him, as it's always great to hear when our team members provide such a positive experience.
Thank you again for your feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
On my initial contract with Pete who…
On my initial contract with Pete who designed the system he took the time to have a number of calls to ensure the system was right for our needs, went away and designed everything and sorted the paperwork seamlessly.
The installation was seamless and hassle free, the equipment and wiring is neat and working beyond the initial illustration.
At every stage throughout I had Pete and Ellie avaliable to answer any questions we had, id highly recommend these for a solar and battery installation
10 July 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear about your positive experience from start to finish. It's wonderful to know that Pete took the time to understand your requirements, ensure the system was designed around your needs, and made the whole process as smooth and seamless as possible.
We're also really pleased to hear that the installation was completed to such a high standard and that you found the equipment, wiring, and overall finish exceeded your expectations.
We will be sure to pass your kind words on to Pete and Ellie, as feedback like this is incredibly valuable and appreciated by the team.
Thank you again for your recommendation, and we wish you all the best with your new solar and battery system.
Kind regards,
Hayley
Customer Service Manager
I AM SURPRISED FROM THE FAST SERVICE…
I AM SURPRISED FROM THE FAST SERVICE AND PROFESSIONAL ATTITUDE ! I WOULD RECOMMEND PROPCERT TO ANYONE 100% SAFE , FAST, RELIABLE SERVICE ++++
15 July 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're absolutely delighted to hear that you were impressed with the speed of our service and the professional attitude of our team. Providing a safe, reliable, and efficient service is something we take great pride in, so it's wonderful to know we exceeded your expectations.
Thank you so much for your recommendation and for your kind words. We truly appreciate your support and are grateful that you chose PropCert.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Top notch in my experience
I was recommended Prop Cert. I'm so pleased I was. They gave an excellent service to renew my EPC
14 July 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were recommended to use PropCert and that we were able to provide an excellent service for your EPC renewal. It means a lot to know that we lived up to the recommendation and provided a positive experience.
Thank you again for choosing us and for sharing your feedback. We really appreciate your support.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Can't open the certificates
Can't open the certificates. Will be asking for paper certificates.
The inspection seemed to be good. No problems found. And engineer gave suggestions.
13 July 2026
Unprompted review
Reply from Ecoapproach
We’re sorry to hear that you have experienced issues opening your certificates, and we apologise for any frustration this has caused.
We’re pleased to hear that the inspection went well, that no issues were found, and that the engineer was able to provide helpful suggestions. We’d really like the opportunity to look into the certificate issue and assist you further.
Unfortunately, we’re unable to locate your order from the details provided in your review. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for any inconvenience caused.
Hayley
Customer Service Manager
Reply from Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found the booking process easy and our service to be great value for money. We always aim to make the process as simple and straightforward as possible for our customers.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service and very reasonable cost
7 July 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you received a great service and found our pricing to be reasonable. Providing a reliable, efficient, and good-value service is something we always strive for, so it's wonderful to know you were happy with your experience.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service overall
Great service overall. The engineer was friendly, arrived promptly, and provided the certificate on the same day, which was much appreciated.
The only downside was that it took a while to book the appointment. I was promised a call back that never came, so I had to follow up myself to secure the booking. Aside from that, the service was excellent.
30 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such detailed feedback.
We're delighted to hear that you were happy with the overall service and that our engineer was friendly, arrived promptly, and was able to provide your certificate on the same day. We really appreciate your kind comments and are pleased that the inspection itself was completed to a high standard.
We are, however, very sorry to hear about the delay in arranging your appointment and that the promised callback did not happen. We completely understand how frustrating it must have been to have to chase this yourself, and this is not the level of communication we aim to provide.
We appreciate your patience and your honest feedback, as it helps us identify areas where we can improve our customer experience.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very quick and simple process
Very quick and simple process. The person who attended was very professional and the whole process of getting in touch to completion was within 3 working days
30 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you found the process quick and straightforward from start to finish. It's great to know that our assessor provided a professional service and that everything was completed within just three working days.
We always aim to make the EPC process as smooth and efficient as possible, so it's wonderful to hear that we met your expectations.
Thank you again for your kind feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
most frustrating agent to deal with
most frustrating agent to deal with
why the need to join a portal when all thats needed is a certificate?
Does your agent not realise people are at work and not always able to answer their phones and cidn't even return my call???
Don't book these people!!
4 June 2026
Unprompted review
Reply from Ecoapproach
We're very sorry to read your review and apologise for the frustration you experienced during your booking process.
We understand that everyone has different schedules and that it can be difficult to answer calls during working hours. We’re sorry if our communication process caused inconvenience or if you felt you were unable to get the support you needed.
The portal is designed to help streamline the process and keep customers updated with their booking information and documents, but we appreciate that every customer’s experience is different and we take your feedback on board.
We would like the opportunity to look into what happened and review your experience further. Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will be happy to investigate and assist.
Again, we apologise for the frustration caused and appreciate you taking the time to share your feedback.
Kind regards,
Hayley
Customer Service Manager
Do not use this company - taken advantage of
I would not recommend this company - please read my experience: I paid £189 for an EICR. After the assessment was done, they told me that the only reason it failed was due to out-of-date smoke detectors. I then had to pay £250 for remedial work to be undertaken (replacing two smoke detectors). My only options were to have EcoApproach do it themselves, or to instruct another electrician to do it and for them to amend the report. Given I had no idea about the size and scale of an operation to change hard-wired detectors, I paid the £250 fee (which also said it needed to be booked within 30 days of receiving the initial report). I was given a four-hour timeslot, and when the electrician arrived, he was here for four minutes. I was told how easy it is to change the detectors myself and was advised to make a note of when they need changing so I can do it myself in the future. Shocked at how little work was actually required for £250, I then looked online and found that the smoke detectors required cost just £12-15 each. I felt that this company had taken advantage of my situation and did not feel that the additional £250 on top of the original £189 cost was reflective of the work required to sign off my certificate. I would not have minded paying a call-out fee for someone checking that I had installed new detectors, but I don't believe that it was £250 for this job. Moreover, if I knew my detectors were out of date before the initial assessment and changed them myself, then the EICR would've passed, which speaks to my concern around being taken advantage of. I rang the company and shared my concerns, and didn't feel that any justifications for the cost were appropriate, as I stated all of the above. A hard-wired smoke detector does not take any additional effort to change, and the electrician even showed me how to do it myself which is a case of pressing a button on the side, and the detector coming off the attachment. I requested a partial refund as it had cost me almost £450 by this point and didn't feel it was appropriate. I said that I understood the cost of people's time to come to my house, etc., but didn't believe it was worth £250. I was then told that because I'd already paid for the work and it had been done, a refund was not possible; however, I was unable to get the work done unless the fee was paid, and I only had concerns post-remedial work. To summarise, I would not recommend this company as I feel that they have taken advantage of my situation.
19 June 2026
Unprompted review
Reply from Ecoapproach
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience and the frustration this has caused you.
We’re very sorry that you feel the pricing and process around the remedial work were not clearly understood, and that this has left you feeling dissatisfied. This is certainly not the experience we aim to provide, and I completely understand how disappointing this must have been, particularly given your expectations around the work involved and the overall cost.
We also appreciate your concerns regarding communication and the perception of value for the remedial visit. While there are often compliance requirements and certification responsibilities involved in EICR remedial actions, we are very sorry that this was not made clearer or felt justified in your case.
Please rest assured your comments have been taken seriously and will be reviewed by our team so we can better understand what happened here and improve both our communication and customer experience going forward.
We would really appreciate the opportunity to look into this further for you directly and see if there is anything we can do to help resolve your concerns. Please do contact us at info@propcert.co.uk, and we will ensure this is fully reviewed and dealt with appropriately for you.
Thank you again for your feedback, and I am very sorry for the inconvenience and disappointment caused.
Kind regards,
Hayley
Customer Service Manager
Very impressed with the service
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate received within 24 hours of appointment. Would recommend for anyone wanting an EPC. Reasonable fee too at £79. Thanks to Keiran.
18 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that you were very impressed with the service and that the whole process from booking through to receiving your EPC was quick and straightforward. It’s great to know the communication was prompt and that we were able to arrange a next-day appointment and deliver your certificate within 24 hours.
We’ll also be sure to pass your kind comments on to Keiran.
We really appreciate your feedback, recommendation, and support, and we’re glad you were happy with the overall experience and value for money.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Ecoapproach EPC review
EPC's vary greatly in price with some companies charging nearly £200. It was so easy to book an appointment with Ecoapproach and I was contacted within 24 hours by the local assessor Roy.
Roy gave me several time slots to choose from and I met Roy at the property which is up for sale.
Roy arrived early and was extremely efficient and very friedlndly. The EPC assessment was carried out at 11am. The report was uploaded the same evening.
I cannot fault the process like I said it was very easy, the cost was very competitive and it's another piece of the jigsaw completed for the for the sale process with the minimum of fuss.
Ecoapproach also offer a number of other services for both sellers and Landlords. It really is a one stop shop with a personal dashboard that provides good visibility of outstanding actions and all of your documentation in one place.
I would have no hesitation recommending Ecoapproach.
18 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave such a detailed and positive review.
We’re really pleased to hear that you found the booking process easy and that you were contacted promptly by your local assessor, Roy. It’s great to know that he was able to offer flexible appointment times, arrived early, and carried out the assessment efficiently and professionally.
We’re also delighted that your EPC was completed and uploaded the same day, and that the overall process helped make things smooth and stress-free during your sale. It’s great to hear your positive feedback about the wider services and dashboard as well.
We really appreciate your kind words, recommendation, and support, and we’re so pleased you were happy with the experience from start to finish.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Very fast process and EPC report was…
Very fast process and EPC report was available just a couple hours after the appointment took place.
18 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that you were happy with the very fast turnaround and that your EPC report was available just a couple of hours after your appointment. It’s great to know everything went smoothly for you.
We really appreciate your kind feedback and support, and we hope we can assist you again in the future whenever you need us.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Would have been 5 stars.....
Would have been 5 stars if the original assessor booked turned up! However after contacting Customer Support I received great service from the lovely Tracey, who promptly arranged for another assessor to visit for 2 days later. Jake called me 25 mins before he arrived, was polite, professional and I received the certificate 6 hours later! That's 5 star service, shame the original assessor was not as reliable.
Would just like to add getting through to Customer Support wasn't easy, hung up after holding for 25 mins, so I called back and selected 'book a new order' and got through straight away, and then was transferred without going back in the queue!
17 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave your review and for your kind comments about Tracey and Jake.
We’re really pleased to hear that once the issue was picked up, the follow-up service was quick, professional, and efficient, and that you received your certificate promptly after the rebooking. We’ll be sure to pass your lovely feedback on to Tracey and Jake, as we know they’ll really appreciate it.
That said, we are very sorry that the original appointment was not attended as expected, and also that you experienced difficulty getting through to our customer support team. We completely understand how frustrating this must have been, and we appreciate you taking the time to highlight it.
Your feedback is really important to us and helps us identify where we need to improve, particularly around reliability and call handling.
If there is anything further we can assist with, please don’t hesitate to email us at info@propcert.co.uk and we’ll be happy to help.
Thank you again for your review and for your patience throughout.
Kind regards,
Hayley
Customer Service Manager
Five star all round
Called at lunch time and had the certificate by lunch time the next day. Super helpful both on the phone and on the visit. Five stars all round
16 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave such a great review.
We’re really pleased to hear that you had a five-star experience and that everything was turned around so quickly from your initial call through to receiving your certificate the next day. It’s also lovely to know that both our phone team and the visiting assessor were helpful throughout.
We really appreciate your kind feedback, recommendation, and support, and we’re so glad we could make the process smooth and efficient for you.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
The assessor was polite
The assessor was polite, friendly and respectful. He was happy to explain certain things.
6 June 2026
Unprompted review
Reply from Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that the assessor was polite, friendly, and respectful, and that he took the time to explain things clearly during the visit. It’s great to know you had such a positive experience.
We really appreciate your kind feedback and support, and we’ll be sure to pass your comments on.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
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