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Ebenegate Reviews 

3,639
•
TrustScore 5 out of 5

4.9

Insolvency service
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Review summary

Created with AI, based on recent reviews

Looking at 1,621 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making interactions pleasant and reassuring. Reviewers frequently highlight the exceptional customer service, noting how agents clarify queries and provide clear, detailed information. The overall service is described as efficient and effective, often easing stressful situations for people and resolving issues promptly. Many customers appreciate the quick response times and the proactive support provided, with people consistently feeling supported and reassured throughout their interactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, helpful, and... See more

Response time

Customers consistently note positive experiences with response time, with many reviewers praising the quick... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting positive experiences where... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to lovely lady called Kathleen who instantly put me as ease over a stressful situation. Kathleen was so helpful and offered a lot of reassurance and explained exactly what had happend and ap... See more

Company replied

Rated 5 out of 5 stars

My call was answered by Vidhee Boyjoo She was courteous at all times and fully understood what my queries were about and explained everything to me clearly and totally put my mind at ease.A very nice... See more

Company replied

Rated 5 out of 5 stars

I spoke with Caitlin today about some difficulties I am having and she could not have been more supportive and understanding. She listened to my concerns and assured me that they would be able to hel... See more

Company replied

Rated 5 out of 5 stars

Ruth Sefali is very good and very knowledgeable about her job Anytime I ask her something about my case she always answers me accordingly She is so friendly and helpful Thank you Ruth I am reall... See more

Company replied

Company details

  1. Insolvency service

Written by the company

Ebenegate is a leading managed service company that specialises in supporting clients during their insolvency journey. We’ve helped over 185,000 people manage their debt through solutions such as Individual Voluntary Arrangements, Protected Trust Deeds and the Debt Arrangement Scheme.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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4.9

All reviews

(3,639)

1,620 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Customer service

During what has been a very difficult time for me Ebenegate have been such a massive help, particularly Kuntesha Seeparsa. They always respond quickly and put my mind at ease. I am very grateful
For everything they have done for me.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Ishitah Was amazing!

Ishitah Was amazing!
Total call length was 11 mins and solved all my issues.
Emails was sent to confirm all actions taken.
Brilliant!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Cassandra Bridges was super

Cassandra Bridges was super, she was very understanding and confidently dealt with the problem I had. She was wonerfly polite, and very caring. Excellent customer service 💯.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

I spoke to a nice gentleman called Sarvesh, he answered my questions in a friendly and professional manner.

22 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

The customer service agent was amazing

The customer service agent was amazing. Very knowledgeable and they managed to sort my issue out on the phone. Thank you Ebenegate, you make a tough situation a little easier.

22 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Ishitah Jeebun was very understanding…

Ishitah Jeebun was very understanding and helpful during our call! She went above and beyond which I am very grateful for.

Thank you

22 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

SOOVIDHA Was very professional and…

SOOVIDHA Was very professional and helpful a credit to your company well done 👏

21 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

I had bailiffs knock at my door even…

I had bailiffs knock at my door even though I have an iva and when I spoke to them the lady helped me and sorted it out for me as it is very stressful I feel calm and relaxed now would recommend this service as they helped me when no one eles would

21 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

Rated 5 out of 5 stars

Customer support.

Friendly professional and compassionate customer care from call centre representatives putting My mind at ease regarding all enquiries that I needed help with. Thank You Peter Mckay and the rest of team for the support You have given Me over the Years to help Me complete My IVA and become debt free.

21 July 2026
Unprompted review
Ebenegate logo

Reply from Ebenegate

Hi there,

Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.

If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0141 218 4816
Email - client@ebenegate.co.uk

All the best,
Sean – Manager

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