Endurance Reviews 

14,630
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,290 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, knowledgeable, and patient during interactions. Many people also highlight the exceptional customer service, noting prompt, efficient, and friendly assistance. Reviewers appreciate the clear explanations and a no-pressure approach when discussing policy details, making the process smooth and understandable. However, some customers also noted significant dissatisfaction with the claims process. People reported claims being denied for various reasons, including exclusions not previously mentioned, or only receiving minimal coverage for major issues. Additionally, a few other people also felt that there was a lack of transparency regarding policy details and hidden deductibles, leading to unexpected costs.

What people talk about most

Service

Users describe ambiguous interactions with service, with some customers reporting smooth processes where... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness, knowledge, and patience... See more

Warranty

Customers had ambiguous experiences with warranty, with some expressing satisfaction and peace of mind from... See more

Claim

Reviewers express significant dissatisfaction with the claim process, frequently reporting that their claims... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don’t like putting remanufactured parts on newer vehicles and did not like having to pay extra for the new part. The labor cost at the dealer is nonnegotiable and should not be questioned. I ended u... See more

Rated 4 out of 5 stars

My experience was ok.I think representation of a company should be forthcoming and transparent to good standards.What we offer and what we really represent at Endurance.Reliability and what Customers... See more

Company replied

Rated 4 out of 5 stars

Overall great coverage but I do wish it had covered other items that broke. Good response time. Dealers service department communicated so I can’t answer other questions.

Rated 5 out of 5 stars

I called to see why my payment had not been taken out? The young Kady said it was paid in full. I called back spoke with another representative and to my surprise I was paid in full and my car war... See more


Company details

  1. Insurance agency
  2. Financial advisor

Written by the company

When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for any mechanical breakdowns your vehicle incurs. That can lead to thousands of dollars in auto repairs. Endurance can shield you from those high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

15k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(14,630)

3,321 reviews in the last 12 months

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Rated 3 out of 5 stars

Think twice

I had a really good experience with Endurance, so much that I had my daughter sign up. She is not having a good experience at all. The dealer has been trying to get approval and can't get anyone to answer the phone
They filed a claim on line and still have not heard from them. I would consider a different company for coverage.

22 July 2026
Rated 1 out of 5 stars

I\n Had a transmission issue every shop…

I\n Had a transmission issue every shop that I was sent to informed me. It would cost me $1200 out-of-pocket for the diagnostic on the transmission to find the point of fault, your company. Would not do the work needed because of the salvage title on my vehicle? So the blue book value was less than the actual repair cost, which is not what was said when I asked the day I started my coverage when the informant had a salvage title, they said the salvage title would not matter however, it did. So I canceled my policy asked for a refund , I said I would get the refund and that was four months ago i would like my money back because your company didn't live up to what was purported on the phone or in the contract. Thank you. Have a good day.

2 December 2025
Rated 1 out of 5 stars

AVOID THIS COMPANY!

AVOID THIS COMPANY! They will bill you even if you cancelled your plan with them. I cancelled my extended warranty within 24 hours of purchasing it, via phone AND writing, which was within my right to do with their so-called “30 day money-back guarantee”. If you sign up to get a quote they call you within minutes to get you to purchase but when calling to cancel you will get transferred to five different departments all of which who will tell you, “let me transfer you to the right department.” I received a refund for the initial premium I paid within a few one business day of cancelling, however, the company still drafted a payment the following month. I filed a dispute claim with my credit card company and won. I have already filed a complaint with the better business bureau and the federal trade commission as well.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

so far so good hav'nt had to use…

so far so good hav'nt had to use it,it's a little pricey but we will see. not that i'm hoping something will go wrong. people i've delt with since the beggining have been polite and had all the answers to my questions.

16 July 2026
Rated 5 out of 5 stars

No Hassle!

No hassle! Completely the opposite of my first experience with Endurance. Took the car to my Ford dealer, gave my service advisor my information on Endurance. When I went to pick up the car paid my deductible and was on my way. Easy peasy.

16 July 2026

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