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Endeavour Fires Reviews 

1,927
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the extremely straightforward online ordering process that makes purchasing completely simple. Many people frequently mention that the electric fireplaces look wonderful in their living spaces, provide great heat output, and work perfectly. Some reviewers were not happy with occasional delivery delays, packages arriving much later than expected, or minor shipping complications. Consumers also noted specific challenges regarding incorrect item finishes being shipped, missing installation components, or minor damages upon opening the delivery boxes. A few individuals additionally experienced difficulties trying to complete their online orders or dealing with heavy boxes.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the fireplace looks great, is easy to... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick and next-day... See more

Service

Users describe positive interactions with service, highlighting fast and professional support throughout the... See more

Quality

Customers had positive experiences with quality, highlighting that the products look great, are well-made,... See more

Order

Customers consistently note positive experiences with order processes, highlighting the ease of online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The fire came recommended by my builders,. It arrived quickly and was easy to install (by them). I love it; it's a perfect boost for central heating in winter or a top up when weather turns cooler. Lo... See more

Company replied

Rated 5 out of 5 stars

Phoned company regarding ordering the wall mounted electric fire . The young lady who answered was extremely helpful and wentbb vi out of her way to make sure the order online went thru successful an... See more

Company replied

Rated 5 out of 5 stars

I needed a replacement remote control for our 8-year old Endeavour fire. Several were on offer on ebay for close to £50. Fortunately I discovered that the same handsets were also sold by Endeavour Fir... See more

Company replied

Rated 5 out of 5 stars

Fantastic. Puchased my fire from Endeavour a number of years ago, still works perfectly but remote control stopped working. Looked online and prices for replacement were quite high up to £40 I then... See more

Company replied



Company details

  1. #6 of 22 best companies in Fireplace shop
  2. #44 of 134 best companies in Appliance shop
  3. #100 of 396 best companies in Home Furniture Shop

Written by the company

Endeavour Fires – Quality Electric Fires from Yorkshire We are a Yorkshire-based specialist in premium electric fires and fireplaces, offering exceptional customer service and great value. With over 40 years of combined industry experience, our team works closely with trusted manufacturers to deliver stylish, reliable, and high-quality products. Our collection includes contemporary, modern, and traditional designs – from easy-fit wall-mounted fires to sleek inset and built-in media wall options. Many models feature adjustable mood lighting with 13 colours and 5 brightness levels, creating the perfect ambience for any space. We pride ourselves on excellent after-sales support, fast access to spare parts, and a reputation built on thousands of positive reviews.

Written by the company


Contact info

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4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(1,927)

280 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality fires and service

Ordered the fire, got confirmation, message sent for delivery date…came next day, delivery man was on time and friendly, fire perfect. Wish more companies were like you, and it all comes down to organisation.

30 August 2026
Rated 5 out of 5 stars

Very friendly and professional company

Very friendly and professional company. I ordered the wrong remote control, they immediately advised to return it and the correct replacement would be sent out.

21 August 2026
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Reply from Endeavour Fires

Thank you for your review

Rated 5 out of 5 stars

Good service

Encountered no problems, simply ordered and arrived within a few days thank you

20 August 2026
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Reply from Endeavour Fires

Thank you for your review

Rated 5 out of 5 stars

I’m really pleased with the electric…

I’m really pleased with the electric fire. It looks good and so far seems to work well. The delivery was very quick, and the website had plenty of useful information to help with choosing the right fire. Overall, a good experience and I’m happy with my purchase.

17 August 2026
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Reply from Endeavour Fires

Thank you for your lovely review

Rated 5 out of 5 stars

Super fire that does the job. The fire came recommended by my…

The fire came recommended by my builders,. It arrived quickly and was easy to install (by them). I love it; it's a perfect boost for central heating in winter or a top up when weather turns cooler. Love the different coloured effects. Stands up well against more expensive fires that I looked at.

21 May 2026
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Reply from Endeavour Fires

Thank you for your lovely review and we hope you enjoy your fire

Rated 5 out of 5 stars

The fire looks fantastic

The fire looks great,but the installation guide could be a lot more informative and a better procedure to follow, I'm a very experienced engineer and it took me a good few hours to complete, but after completion it's very eye catching and looks fantastic.
Well worth the money

5 August 2026
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Reply from Endeavour Fires

Thank you for your review and I will pass on your comments to our technical team

Rated 5 out of 5 stars

Smooth transaction.

Fast next day free delivery. Easy ordering process and quality product. Fire surround flat packed but easy to follow assembly instructions. Both fire and surround looks great.

4 August 2026
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Reply from Endeavour Fires

Thank you for your lovely review

Rated 5 out of 5 stars

Beautiful fire surround

Easy ordering
Fast delivery
Beautiful fire surround
Easy to put together
Excellent communication with seller
Would highly recommend this company

1 August 2026
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Reply from Endeavour Fires

Thank you for your lovely review

Rated 1 out of 5 stars

Bought an electric fire suite and…

Bought an electric fire suite and discovered that it was damaged upon assembling it. Arranged for it to be returned. Sent 5 photos of different areas of damage and was offered 50% refund because they had discovered more damage then id mentioned!!! Absolutely ludicrous. Customer Services poor, about 30 emails back and forth, eventually had to get refund through PayPal.....

6 August 2026
Unprompted review
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Reply from Endeavour Fires

I am sorry to hear this was your experience with us. I had already advised we would refund the full amount before the case on PayPal was opened, hence why it was resolved so quick after it being sent. I do understand it shouldn't have got to that point in the first place.

Rated 5 out of 5 stars

Endeaour Fires are great.…

I just love me new fireplace from Endeavor Fires. It looks great in my living room.
It is so realistic looking. I love how you can change the lighting colour and, also the size of the flames.
Delivery was fast, and we were kept informed. Great customer service.

31 July 2026
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Reply from Endeavour Fires

Thank you for your review

Rated 5 out of 5 stars

Fantastic product

Fantastic product, works well and looks great.
Wonderful, friendly and very helpful customer service.

16 July 2026
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Reply from Endeavour Fires

Thank you for your lovely review

Rated 5 out of 5 stars

Fire

The website and virtual tour was both informative and gave you a clear idear how the fires looked working.
We went to the showroom and all the members of staff were polite, friendly, helpful and professional .
We purchased the Runswick fire. We are extremely pleased with it in every way.
We will definitely buy again from this company.
Highly recommend.

15 July 2026
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Reply from Endeavour Fires

Thank you for your lovely review and hope you enjoy your fire

Rated 2 out of 5 stars

The actual electric fire seems good…

The actual electric fire seems good quality but... the original advertisement quoted 'next day delivery'. The actual delivery time was - ordered on the 6th June and delivered on July 14th. They also sent a chrome finish when I ordered a brass finish?
On the positive side, they did give me a £10 off (hopefully) the spacer that I had to order as the fire didn't fit the surround perfectly.

14 July 2026
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Reply from Endeavour Fires

Thank you for your review, we do apologise for the error of your order

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