Entry Reviews 

12,568
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,363 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for providing fast, thorough, and supportive guidance throughout the entire application process. People highlight that support agents are incredibly professional, polite, and available to answer questions at any time. Consumers note that the service is exceptionally smooth, user-friendly, and makes complex procedures much easier. Some reviewers were not happy with communication issues, mentioning delayed responses or feeling strung along by support agents. A few people also reported serious problems with lost documents, lack of updates, or anxiety caused by unexpected process hurdles. Others mentioned that certain steps felt tedious or required extra effort to complete successfully.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient and professional... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and professional guidance... See more

User experience

Consumers find user experience to be positive, describing the overall application process as straight... See more

Staff

People report positive experiences with staff, highlighting their professional and helpful approach... See more

Response time

Reviewers highlight positive aspects of response time, noting that the guiding process is clear and precise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My passport experience started off badly. I used the online renewal system, which got stuck in a submit / reject / resubmit / re-reject loop. To my amazement, when I submitted an online complaint i... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Entry during my US visa application process. They provided strong support and guidance every step of the way, from filling out the DS form all the way to the final... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the incredible customer service I received! As a former Nordstrom manager, I know good customer service when I see it, and this was stellar. Danna did a great job keeping me up... See more

Rated 5 out of 5 stars

I was reluctant to mail my passport but was able to track it and received great communication about the status. My old passport arrived a few days before my new one. It was a good experience.


Company details

  1. Software company

Written by the company

Entry LLC is a private company providing fast, secure visa, passport, and e-Visa services. We’ve helped over 2 million clients worldwide complete applications for countries including the U.S., Canada, Australia, New Zealand, and the Schengen zone. With a dedicated agent by your side, real-time tracking, and AI-assisted tools, we make the travel application journey simple and stress-free. Planning a trip? Think Entry, just tell us which country you’re planning to enter next.


Contact info

4.2

Great

TrustScore 4 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(12,568)

4,341 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good experience.

The support provided by this company after the application was submitted to the USA Embassy in Athens was very good. Specifically, Emma B. was very helpful when providing information on the expected steps and outcomes of the process. She was always supportive and kind during her communications during the process (need for a USA visa after it was stolen in Athens), which helped in such difficult times.
My main negative observation is on the lack of accurate information given by the people at the door at the USA embassy, or the website they indicate.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! No passport! It’s been over 90 days and the State Dept still does not have my form . Entry LLC refuses to refund my money! You are better off going directly to the State dept web site for a quicker and cheaper response!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievable bad experience ....

The experience with this agent is so bad: slow process, keeps asking for supplementary documents. Even after the login process, I was asked to provide additional documents. Eventually passed my travel day without issuing any VISA. Wasted the money on returned air ticket, registration, and hotel accommodation

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Emma was amazing!

Emma was absolutely amazing and incredibly helpful throughout the entire process. She explained everything step by step, and whenever I had a question, she was always quick to respond. I really appreciated how attentive, knowledgeable, and supportive she was!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience working with Emma. She was professional, responsive, and genuinely went above and beyond to help me. She handled everything with care and attention to detail, kept me informed throughout, and made the whole process smooth and stress-free. I couldn’t have asked for better support. Highly recommended — a solid 10 out of 10. Thank you, Emma!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Very fast response to queries

Very fast response to queries. Emma was great and accurately answered all of my questions within minutes.

I often wondered when this team ever sleeps! They always seem available to help at any time of the night or day.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

4.5 months for State Dept to receive my application

I just now received notice from the State Dept that they've received my application. That means that Entry took 4.5 months to get it to them (and now I have to wait 4-6 weeks to get the passport). I accidentally clicked on entry to renew my passport because it was the first link that popped up with the Google search. My bad I know.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I got myself in a stressful situation…

I got myself in a stressful situation by forgetting to renew my passport until I was 1 month away from taking an international trip. The entire process of getting an expedited passport from start to finish was made seamless with the assistance of the Customer Care Team! Yasmin provided clear instructions and helpful responses with absolute professional and patient communication. The process was very straight forward with quick and easy steps. I received my passport sooner than expected and am so relieved and thankful to the Customer Care Team for handling the request and providing step by step assistance the entire way! This took a huge weight off of my shoulders.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Smooth & Fast Application Process,

Smooth & Fast Application Process,
Efficient & Professional Experience
Really impressed with Entry's professional approach. From navigating the initial setup to finalizing everything, the entire service was quick, efficient, and well-organized.

11 August 2026
Unprompted review
Rated 4 out of 5 stars

Entry (LLC)'s response was timely and…

Entry (LLC)'s response was timely and prompt. The communication from Entry, Emma Brooks in particular were very helpful during the process of visa application. Towards end Entry could not help in locating my passport for pick up and I had to use other channel to find the solution.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

I was trying to get my passport online…

I was trying to get my passport online I paid $148 and after I paid it I see a big old yellow box pop up that's it once it's processed they'll come back and charge me the government fee of $130 for my passport which is what I thought the 148 was covering I did not know this was outside third party they got advertisement up like they're part of the government with US Passport showing US passport I've been asking for a refund on this $148 since 5 minutes after I process this and realize it was a third party that started at 4:30 in the morning here it is 11:15 at night no response to say hey yes your refund Is On The Way I Am 70 years old I'm retired and on a fixed income who takes advantage of people you don't need my money that bad to take advantage of me all I want to do is pay for my passport which cost $130 not $148 plus another $130 please don't ever use their service who does that to people Nobody Does that but devils you need to find God in your life you need to refund my money back to me and I guess when I finish with this review I need to send you off to the federal law Department because guess what you just stole my money which is all the money I have to get my passport which I need to get it before it expires I don't have any extra money and it's like you don't care that I need my money I can't believe you're doing this to me and if I had my way I would take it out of you another way but since I have to be walking with God I'm going to pray for you because I can't believe that you are such a devil that you would steal from somebody on a fixed income who does that to try to build their company up all I want is my $148 that I gave you this morning at 4:30 please please send my money back I'm going to keep sending bad reviews about you and I'm going to keep sending emails until you refund my money this does not make sense and anybody out there in the world please do not use this company they're wrong and their thieves

25 August 2026
Unprompted review

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