E-Infinity Online Camera Store Reviews 

5,289
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 898 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible prices, noting that they can find brand new camera gear much cheaper than elsewhere. People also appreciate the careful, secure packaging and the regular tracking updates provided throughout the entire purchasing process. Buyers are especially happy with the responsive customer support and how smoothly their orders are handled from start to finish. Some reviewers were not happy with delivery times, noting it can take up to two weeks for items to arrive. Consumers also mentioned that external couriers can occasionally cause minor delays or issues with final delivery attempts.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive brand new,... See more

Delivery service

Clients share positive opinions on delivery service, highlighting reliable shipping and secure packaging.... See more

Price

People report positive experiences with price, frequently highlighting unbeatable rates that are often much... See more

Order

Customers had positive experiences with order, highlighting the straightforward purchasing process and... See more

Service

Users describe positive interactions with service, highlighting a seamless and reliable experience from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 18mm-300mm Tamaron lens for e fit Sony Well pleased with product,price was excellent Took some time to arrive but good service in delivery information, well packed.

Rated 5 out of 5 stars

Ordered the Sony A7V with the 16-35mm Sony lens and service was seamless. Very competitive pricing and the items arrived boxed and well within the time frame given. I think they arrived around 1 week... See more

Rated 5 out of 5 stars

Except for the great price, the above average delivery time, the great communication, what really separates stores is problem handling. This is THE test in my opinion. E-Infinity: A+++. Comm... See more

Rated 5 out of 5 stars

Purchased the om system x1.4 teleconverter. Very happy. Good price and quick delivery. Everything packaged well. I was a bit worried to start with, but shouldn't have been. Would definitely buy from... See more


Company details

  1. Photography shop

Written by the company

E-infinity is an online retailer providing a wide range of brand new photographic products with over 15 years of experience in the industry. We committee to be a trusted destination by offer the best deals for photographers of all levels.


Contact info

100% New Digital Cameras & Lenes

14-day returns. 12 months warranty.

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(5,289)

1,073 reviews in the last 12 months

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Rated 5 out of 5 stars

Great value and a re-assuringly reliable online experience

I've made numerous purchases from E-Infinity, both cameras and lenses by various manufacturers including Canon, Fujifilm and Olympus. I started with a relatively inexpensive lens to assess the service and was satisfied. Gradually I have moved on to higher standard equipment, most recently a Canon EOS R5 that was several hundred pounds cheaper than the best known online alternatives in the UK. The packages are securely prepared and transit progress can be tracked. It typically takes at least five working days before delivery is made, but they haven't let me down yet. None of the goods have proved defective or damaged, so to date I've not needed to return anything. Overall I can't recommend them highly enough.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely happy with the service

Absolutely happy with the service! My package arrived even earlier than the estimated delivery date. Everything was handled professionally, the communication was great, and the whole experience was smooth from start to finish. Highly recommended! 👍

30 August 2026
Unprompted review
Rated 3 out of 5 stars

Unhelpful for high-demand items – told to buy elsewhere

I contacted E-Infinity repeatedly over the course of a month regarding the availability of the Canon EOS R1 body. While their support team replies with standard short emails, they offer zero flexibility or support for professional buyers with tight deadlines. They do not allow pre-orders, waiting lists, or unit reservations for high-demand items, simply telling customers to check the website or rent/buy elsewhere. If you are a professional needing equipment by a specific date, be aware that you cannot reserve stock or get any estimated timeframes here.

31 August 2026
Unprompted review
E-Infinity Online Camera Store logo

Reply from E-Infinity Online Camera Store

Dear Ľuboš,

Thank you for your feedback. We would like to politely clarify our position and store operations regarding this inquiry.

Like most direct-stock online retailers, E-Infinity operates strictly on a real-time, in-stock inventory model.

For unreleased or high-demand flagship cameras like the Canon EOS R1, we do not offer pre-orders, waiting lists, or individual reservations.

This standard industry practice protects customers from financial commitments or unmet expectations when exact manufacturer shipment dates remain unconfirmed.

During our email correspondence, our team explicitly advised you multiple times that we had no confirmed arrival date and could not reserve units in advance.

Because you emphasized that your timeline was critical and urgent, we responsibly suggested sourcing or renting the camera elsewhere so you would not miss your professional deadline.

Offering realistic, practical advice when we cannot meet an urgent timeframe is done out of professional courtesy, not a lack of support.

We maintain a strict first-come, first-served policy for all incoming stock to ensure complete fairness to every customer.

We encourage you to use the stock notification button on our product page to be alerted immediately when inventory becomes available.

Regards,
CS Team
E-Infinity

Rated 5 out of 5 stars

I bought a Sony mirrorless camera from…

I bought a Sony mirrorless camera from E-Infinity a few months back and discovered a problem with the sensor. I spoke with Sony directly and they explained I had no warrenty as it was a 'grey-import'. I was in panic because I had a new camera with a flaw and no warranty. I didn't like the thought of returning the device to China and be without it for months but I reached out to customer support via email and was pleasantly surprised how quickly they sorted out a repair with a local repair centre. The service provided was excellent and I feel confident buying more gear in the future that I have good service included.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Hello,

Hello,
you made a great job to unbeatable price.
shipping was fast, excellent service, camera arrived in perfect brand new condition, well packed.
everything perfect
thank's a lot,
Frank

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from E-Infinity

Excellent service from E-Infinity! My order arrived earlier than expected, which was a great surprise. The Sony A6700 was brand new, perfectly packaged, and in excellent condition. Everything was exactly as described. I’m very happy with my purchase and would definitely recommend E-Infinity to others. Great price, fast delivery, and excellent service!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

♾️ Shop photography

Absolutely excellent retailer specialised in Photo/Video equipment. Brand new items at best rates in Europe. Thank you for handling my order with such a professional attention.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I used e-infinity for multiple lenses…

I used e-infinity for multiple lenses of both Sony and Fuji flavours and they are consistently the best value for UK customers. Delivery usually takes around 10 days but always arrives with tracking provided UK end. There is no technical difference between buying official and grey market apart from the warranty. I’ve yet to have any of the lenses I’ve purchased fail on me (there’s little to go wrong tbh).
All in all, a good company to use for lenses.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Sony zv-e10, a6700

Ordered 2 cameras from the site. Zv-e10 as my first camera when I began (hybrid shooter) and now my a6700. All came in the expected time, instant support when I needed to ask some questions and friendly. Both my Sony bodies came like you would expect. Looking for a Sigma Art 17-40 f/1.8 to upgrade from my Sigma 18-50 f/2.8 DC. I know where to order my new lens now. Very satisfied so far.

5 August 2026
Unprompted review

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