DxO Reviews 

1,135
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the powerful noise reduction tools, lens corrections, and the consistently high quality of photo editing results achieved during everyday tasks. People also find the customer support team to be extremely helpful, attentive, and very quick to resolve technical issues when contacted. However, some people mentioned that the software currently lacks certain advanced AI generative removal tools found in other editing programs. Reviewers also noted that they would prefer free updates or clearer purchasing policies regarding recent software version releases close to their purchase date.

What people talk about most

Product

Customers report positive experiences with the product, highlighting its superb editing capabilities and... See more

User experience

People report positive experiences with user experience, finding the software powerful, well organized, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting exceptional raw file processing... See more

Customer service

Users describe positive interactions with customer service, noting that the overall experience often exceeds... See more

Response time

Clients share positive opinions on response time, noting that support always responds in a short time and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Up... See more

Company replied

Rated 5 out of 5 stars

The software does what it's advertised to do - no fuss, no caveats; it just does its job. When I encountered an issue with an upgrade, the support folks got on it, and within a few days, a new releas... See more

Company replied

Rated 5 out of 5 stars

I began with the 30 Day free trial of DxO PhotoLab9 and it didn't take me too many days before I realized how much better it was for my editing purposes than Photoshop 2026...beginning with the openin... See more

Company replied

Rated 4 out of 5 stars

I use DXO PureRaw 6 and have used Topaz and Lightroom DeNoise software. I have to say DXO is better than both. The fact that it is not a subscription is a plus. I have had issues with updates and DXO... See more

Company replied


Company details

  1. Software company
  2. Software Vendor

Written by the company

For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.


Contact info

  • 3 Rue nationale, 92100, Boulogne-Billancourt, France

  • dxo.com

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,135)

988 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent products but delivery needs improvement

I purchased Pure Raw 6 and am presently trialing Photo Lab 10. Both excellent products for what they do and best of all NO subscription fees!

This alone has moderated the very LOW score I would give for delivery of new updates. It would seem that the competent people who program the functionality in the actual applications are the polar opposite to the people who manage the delivery of updates.

Want to upgrade your application? You better have a saved copy of the previous version that works because there is an excellent chance that the new version will have some BS drama including crashing.

To make it worse, DxO does not keep previous versions available so you can roll back. So you are left with frustration and have to open a ticket which may end up with a fix for your issue (which could be widespread) within a week if you’re lucky.

If it was not for the excellence of the software *when it works* their products would not be on my computer. Their attitude towards keeping previous stable versions sucks.

29 August 2026
Rated 5 out of 5 stars

Best around.

Been using the Nik Collection since it was made by Nik. Never regretted it. Quality is No.1 and a whole bunch of modules to choose from and/or combine on layers.

27 August 2026
Rated 5 out of 5 stars

Software update fixes problem.

My problem with 6.5 was fixed the next day with a software update

20 August 2026
DxO logo

Reply from DxO

Hello Bruce,

We’re glad the issue was resolved so quickly with the software update.
Thank you for taking the time to share your experience!

The DxO Team

Rated 5 out of 5 stars

DXO support gets 5 stars

Fast reply with a quality answer that actually fixed my Pure Raw issue, super JOB!

27 August 2026
DxO logo

Reply from DxO

Hello David,

Thanks for the five stars!
We’re delighted our support team responded quickly and helped resolve your DxO PureRAW issue.
We truly appreciate your trust in DxO.

The DxO Team

Rated 4 out of 5 stars

There was a glitch with an update some…

There was a glitch with an update some days ago but the team at DxO have sorted that, hence four stars. It does what it sets out to do very well, and since the latest update (after the one which broke PureRaw) it's seems to be moving a lot faster.

20 August 2026
DxO logo

Reply from DxO

Hello Zbysiu,

Thank you for your honest feedback.
We’re glad the issue was quickly resolved and that DxO PureRAW is now running faster for you.
We appreciate your patience and your four stars!

The DxO Team

Rated 4 out of 5 stars

From unpromising to highly presentable.

DXO Pure RAW6.5.1 has helped to deliver punchy images from unpromising surroundings. Fast action of badminton in a poorly lit sports hall is brought to life with the actions of colour balance, smoothing of grain and sharpening of image.
This has been a game-changer for me and my images.

20 August 2026
DxO logo

Reply from DxO

Hello Tom,

We’re thrilled to hear DxO PureRAW has been a game-changer for your photography, especially in challenging conditions like indoor sports.
Bringing difficult shots to life is exactly what we love to hear!

The DxO team

Rated 3 out of 5 stars

If you think DXO saves you $$ think again.

Software is ok, noise reduction is excellent. Takes much longer to edit images than Lightroom. If you are buying it to save money that is not the case for me. Today is Sept 3rd 2026. I spent $239 at the end of March 2026, yesterday they came out with version 10 and they want me to pay an additional $130 to upgrade!!!!! I will just stick with Adobe, at least I know what to expect from them. Other than noise reduction DXO leaves much to desire.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Helpdesk gives fast response with…

Helpdesk gives fast response with working solution for my problem.

20 August 2026
DxO logo

Reply from DxO

Hello,

Thank you for your feedback!
We’re glad our support team could respond quickly and provide an effective solution.

The DxO Team

Rated 5 out of 5 stars

Noise reduction is the best in the…

Noise reduction is the best in the market. Details it recovers and improves are fantastic.

20 August 2026
DxO logo

Reply from DxO

Hello Can,

We’re thrilled to hear you’re so impressed with the noise reduction and detail recovery.
Thank you for your great feedback!

The DxO Team

Rated 5 out of 5 stars

Come for the fantastic clean-up, stay for great support and development.

Been using it for about two months. Really superb noise cleanup, almost out of this world, no exaggeration. Only gripe was that the masks were not that accurate, but with the arrival of DXO 10, that seems to be resolved (have not upgraded yet). And I really appreciated that they issued a bugfix for an issue I experienced within weeks of me reporting it. So yes, I have faith in this company.

27 August 2026
DxO logo

Reply from DxO

Hello Luc,

Thank you for your trust!
We’re delighted you’re enjoying the noise reduction and that our team could address the issue you reported so quickly.
We hope the improved masking in DxO PhotoLab 10 will make your experience even better.

The DxO Team

Rated 5 out of 5 stars

Great program and fantastic customer service

First of all, I use DxO PureRaw and it's an incredible good program and easy to use. After an update I had a little problem with the program not starting up and got in contact with customer service. Their reaction was very prompt and very friendly. An example for other companies!

20 August 2026
DxO logo

Reply from DxO

Hello R.S.,

We’re thrilled that DxO PureRAW has become such a positive part of your workflow.
It’s also wonderful to hear that our support team was able to help quickly and kindly when you needed them.
Thank you for your recommendation!

The DxO Team

Rated 5 out of 5 stars

Excellent and rapid support

Excellent and rapid support. Highly recommended products

20 August 2026
DxO logo

Reply from DxO

Hello Sam,

We truly appreciate your recommendation!
We’re glad our team could provide you with fast and helpful support.

The DxO Team

Rated 5 out of 5 stars

Photolab 10 and Pureraw 6 are Amazing

Price discounts actually worked! Software is very powerful. I am coming from LR (10+ years) and have not found any issues in features and results. I am grateful for not having to pay a monthly fee and worry what the next price increase will be! I love both Photolab 10 and Pureraw 6.

19 August 2026
DxO logo

Reply from DxO

Hello Dirk,

We’re delighted to hear that DxO PhotoLab and DxO PureRAW have made such a strong impression after your many years with Lightroom.
It’s great to know you’re enjoying both the results and our no-subscription model.
Thank you for your trust and support!

The DxO Team

Rated 5 out of 5 stars

Excellent

The best apps for my photo editing

20 August 2026
DxO logo

Reply from DxO

Hello Kenosis,

We’re thrilled to hear our apps are your top choice for photo editing. Thank you for your support!

The DxO Team

Rated 4 out of 5 stars

Excellent Software

Excellent Software. The last version 6.5 had some Problems, but 6.6 work fine.

19 August 2026
DxO logo

Reply from DxO

Hello Andreas,

Thank you for your feedback!
We’re glad the latest update resolved the issues you experienced and that everything is now working smoothly.

The DxO Team

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