Banner for Droylsden Glass Limited

Droylsden Glass Limited Reviews 

1,602
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 475 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and design consultants for providing exceptionally polite, efficient, and clean installation services. People consistently highlight the outstanding quality of new windows and doors, noting that the hardworking installation team goes above and beyond to ensure everything is completely spotless and fully functional before leaving their homes. Some reviewers were not happy with occasional scheduling setbacks, missed appointments, or unexpected difficulties experienced during after-sales support. A few consumers also reported minor accessory flaws or communication friction when attempting to resolve specific quotation details with the office.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Reviewers highlight positive aspects of service, praising the professional and efficient work delivered by... See more

Product

Clients share positive opinions on product quality, expressing delight with exceptional windows and doors... See more

Customer service

Consumers find customer service to be exceptionally positive, frequently highlighting staff who answer all... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding both the products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The usual professional, courteous and friendly service from all departments at Droylsden Glass. From the first telephone contact through initial sales/ survey visits right through to the installation... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant installation from start to finish. Can't thank these two guys Mike and Jack enough they went above and beyond especially in this extreme heat.They were both friendly professiona... See more

Company replied

Rated 5 out of 5 stars

Mike and Jack replaced my front and back door, and the kitchen window. They’ve done an absolutely fantastic job. They were clean, tidy and respectful and always clear about what they were doing and h... See more

Company replied

Rated 5 out of 5 stars

Just been for our initial discussion with Dan and left feeling so much more confident. There’s so many window company websites that are either absent the info you need or limit what you can choose. Si... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Aluminium Frames Supplier
  3. Conservatory Specialist
  4. Home improvement shop
  5. PVC windows supplier
  6. Window installation service

About Droylsden Glass Limited

Written by the company

Composite Doors uPVC Windows Origin Windows Origin Doors Glazed Extensions Finance Options An award winning home improvement company. Established in 1982, local home improvement experience in Greater Manchester & beyond. For a FREE No obligation quotation call 0161-292-1122 or fill in an online contact form: https://www.droylsdenglass.co.uk/contact-us We insist on professionalism across every aspect of our work, from customers viewing the products in our showroom to the extreme care we take when performing installation work on people’s homes. We enrolled every single member of our Surveying and Supervisory team in an extensive training program, allowing them to attain NVQlvl2 and NVQlvl3 qualifications, together with the relevant CSCS card authorisation. Ensuring our team is well-trained means our customers receive a service of exceptional quality every time. Our product range has been carefully selected to provide homeowners with plenty of choices, ranging from: uPVC & Aluminium Windows to Composite Doors and glazed extensions such as Orangeries and Conservatories, without sacrificing any of the practical benefits. See our complete list of products below: - uPVC Casement Windows - uPVC Vertical Sliding Sash Windows - uPVC Tilt & Turn Windows - uPVC Timber Effect Residence 9 Windows - uPVC Infinity Flush Sash Windows - uPVC Custom-Shaped Windows - uPVC Replacement Windows - Aluminium Flush Sash Windows - Aluminium Slimline Windows - Aluminium Replacement Windows - Aluminium Custom-Shaped Windows - Double Glazing - Triple Glazing - Secondary Glazing - Acoustic Glass - Kubu Smart Locks - uPVC Front Doors - uPVC French Doors - uPVC Flush Sash Doors - uPVC Patio Doors - Aluminium Entrance Doors - Aluminium Bifold Doors - Aluminium Patio Doors - Premium Composite Doors - Composite Rockdoors - Traditional Conservatories - uPVC Conservatories - Aluminium Conservatories - Contemporary Conservatories - Orangeries - Kyube Garden Rooms - Structural Insulated Panel Extensions - Roof Lanterns - Tiled Roofs - Guardian Tiled Warm Roofs - Supalite Tiled Warm Roofs - Conservatory Roof Replacements - Porches - Bargeboards - Fascias - Guttering - Soffits - Glass Verandas - Garden Pergolas - Canopies - Carports

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,602)

440 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Windows & door quote

Mel visited to assess my windows and front door and gave me a quote. She took the time to show me every option, explained things brilliantly, and made the whole process feel easy. There was absolutely no pressure — just honest advice and space to decide. Really impressed with her approach and would highly recommend.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Guy was here at the alloted time

Guy was here at the alloted time, very friendly, job done brilliantly. Excellent.

4 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you Mark for your fantastic review.

We're delighted to hear that our team member arrived at the allocated time, provided a friendly service and completed the work to such a high standard. Delivering a professional, reliable experience for our customers is something we take great pride in, so it's wonderful to receive such positive feedback.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Brilliant service from Wayne

Brilliant service from Wayne. On time, quick and sorted the issue! Would highly recommend.

4 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review, Craig.

We're delighted to hear that Wayne was able to resolve the issue quickly and efficiently for you. As one of our dedicated Service Engineers, Wayne takes great pride in providing prompt, professional support, so it's wonderful to know that he arrived on time and got everything sorted to your satisfaction.

Your recommendation means a great deal to us, and we'll be sure to pass your kind comments on to Wayne, who will be delighted to receive them.

Thank you for choosing Droylsden Glass and for taking the time to share your experience.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Just had new windows and doors…

Just had new windows and doors installed by Mike and jack from droylsden glass and I have to say a massive thanks to the lads for fantastic job we had a few minor issues but mike came back and sorted it out and the house looks mint. Thanks lads it’s been a pleasure having you at our house.

3 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic 5-star review.

We're delighted to hear how pleased you are with your new windows and doors. Mike and Jack take great pride in the quality of their workmanship, so it's wonderful to know they delivered such a positive experience and that you're so happy with the finished result.

We're also pleased that the few minor issues you encountered were quickly resolved. Home improvements are a significant investment, and we always aim to ensure everything is exactly as it should be for our customers.

Your comment that the house "looks mint" certainly made us smile! We'll be sure to pass your kind words on to Mike and Jack, who will be delighted to receive them.

Thank you for choosing Droylsden Glass and for taking the time to share your experience.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Friendly cheerful guy

Friendly cheerful guy - asked what the issue was - saw the issue fixed perfect after care

3 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your lovely review, Fiona.

We're delighted to hear that our engineer was able to quickly identify the issue and get everything resolved for you. Providing friendly, professional service and excellent aftercare is something we take great pride in, so it's wonderful to know that your experience reflected that.

We'll be sure to pass your kind comments on to the engineer involved, who will be delighted to hear that their cheerful approach and workmanship made such a positive impression.

Thank you for choosing Droylsden Glass and for taking the time to share your feedback.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Mike and Jack have just finished…

Mike and Jack have just finished putting in new patio doors and windows. They were both great, very friendly and reliable! All mess cleared up, would highly recommend

3 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review, Francesca.

We're delighted to hear that you're so pleased with your new patio doors and windows. Mike and Jack take great pride in their work, so it's wonderful to know that you found them friendly, reliable and professional throughout the installation.

We're also pleased to hear that everything was left clean and tidy afterwards. Looking after our customers' homes is just as important to us as the quality of the installation itself.

Thank you for your recommendation and for taking the time to share your experience. We'll be sure to pass your kind comments on to Mike and Jack.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Instant fix by Wayne

Wayne came in and saw the problem instantly! Quick and very professional and went the extra mile with fixing the problem to ensure we don’t run into the same problem again. Thanks Wayne!

3 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Shakila.

We're delighted to hear that Wayne was able to identify the issue straight away and get everything resolved quickly and professionally. Our service team takes great pride in providing effective aftercare, so it's fantastic to know that Wayne not only fixed the problem but also went the extra mile to help prevent it happening again in the future.

We'll be sure to pass your kind comments on to Wayne, who will be delighted to hear how much his expertise and customer care were appreciated.

Thank you for choosing Droylsden Glass and for taking the time to share your experience.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Nigel was punctual and polite…

Nigel was punctual and polite throughout the quotation and even gave us a discount on the work required. Great service and great price would definitely recommend their service

3 September 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Craig.

We're delighted to hear that Nigel provided such a positive experience during your quotation appointment. Taking the time to understand a customer's requirements, offering clear advice and ensuring they receive the best possible solution is an important part of our approach, so it's great to know that Nigel's punctual, professional and polite manner was appreciated.

It's also fantastic to hear that you were pleased with both the service and the value offered. We believe in providing honest, straightforward advice with no pressure, helping customers make informed decisions about their home improvement projects.

Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind comments on to Nigel.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. All staff we're polite, especially the lads who came to fit the windows who answered any questions we had and advised us how to refit our blinds without voiding the warranty! Thanks again to all of you

20 July 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Sandra.

We're delighted to hear that you had such a positive experience with Droylsden Glass. Your installation of six white uPVC windows and a pair of French doors is a significant improvement to your home, and it's fantastic to know you're pleased with both the products and the service provided.

It's especially rewarding to hear your comments about our installation team. Taking the time to answer questions and offer helpful advice, such as how to refit your blinds without affecting the warranty, is all part of the service we aim to provide. We'll be sure to pass your kind words on to the fitters involved.

Thank you for choosing Droylsden Glass and for taking the time to share your experience. We hope you enjoy the improved comfort, energy efficiency and appearance of your home for many years to come.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Six Windows

The whole process so far has been very efficient and customer focussed. Nigel visited our home on Tuesday and was very friendly and informative. He was able to answer the questions we had and he's a big reason why we felt confident in moving forward with Droylsden Glass being the best choice for us. If the rest of the process continues like this, I will be very confident of recommending Droylsden Glass

25 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review, Jake.

We're delighted to hear that you've found the process efficient and customer-focused so far. Buying new windows is an important investment, so it's great to know that Nigel was able to answer your questions, provide clear advice and give you the confidence to move forward with your project.

Your installation of six new white uPVC windows featuring Kubu Smart Security will not only enhance the appearance of your home but also provide improved energy efficiency, security and everyday convenience. We know how important it is for customers to feel fully informed before making a decision, so your comments about Nigel's friendly and knowledgeable approach will mean a great deal to him.

Thank you for choosing Droylsden Glass and for placing your trust in us. We look forward to progressing to the next stages of your project and delivering the same high level of service throughout.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Amazing fitting process

Exceptional product that looks amazing now fitted! Jack and Michael were on time, friendly. Talked us through the process. Mopped at the end and cleaned down thoroughly. Clearly experts. Talked us through how to open and managed to doors. Quickly took out the old doors. Both Michael and Jack worked nonstop throughout the day.

27 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review.

We're delighted to hear how pleased you are with your new installation and that you're so happy with the finished result. It's wonderful to know that Michael and Jack arrived on time, kept you informed throughout the day and took the time to explain everything, including how to operate and get the most from your new doors.

Your comments about their professionalism, attention to detail and work ethic will mean a great deal to them. We take great pride in the quality of our installations and in leaving every home clean and tidy, so it's fantastic to hear that everything was thoroughly cleaned down before they left.

Thank you for choosing Droylsden Glass and for taking the time to share your experience. We'll be sure to pass your kind words on to Michael and Jack.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

We had bifold door smashed in a…

We had bifold door smashed in a burglary and our insurance were very slow in acting so we asked droylsden glass to replace the glass as they fitted the doors 5 yrs ago and had the measurements. So initially we were told it be a week to order the glass but Becky in customer service said she understood our distress of burglary and would do her best . to our amazement she managed not only to get the glass but had the installers here within 2 days. Mike and jack were extremely professional pleasant ant very tidy. The whole experience with customer service team was professional and easy very understanding of our urgency and we would 100% recommend this company absolutely amazing

26 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Michael.

We're very sorry to hear that you experienced a burglary and completely understand how stressful and upsetting that situation can be.

We're delighted that Becky and the customer service team were able to help accelerate the process and arrange for your replacement glass to be supplied and fitted much sooner than expected. Looking after our customers when they need us most is incredibly important, so it's fantastic to hear that the team were able to respond quickly and make a difficult situation a little easier.

We're also pleased to hear that Mike and Jack provided a professional, courteous and tidy service during the installation. They'll be delighted to know that their workmanship and attention to detail helped restore your bi-fold doors so quickly.

Thank you for your kind words about Becky, the customer service team and our installers. Your recommendation means a great deal to us, and we're grateful that you chose Droylsden Glass once again, five years after your original installation.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Dan Hardy a breath of fresh air.

Dan Hardy a breath of fresh air.
Professional, courteous, friendly, honest and extremely knowledgeable, would recommend Dan and Droylsden Glass without hesitation.

20 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Laura.

We're delighted to hear about your experience with Dan. Providing honest, knowledgeable advice and taking the time to understand our customers' requirements is at the heart of what we do, so it's fantastic to know that Dan's professional, courteous and friendly approach made such a positive impression.

As one of our Design Consultants, Dan takes great pride in helping homeowners explore the options available and find the right solution for their home, and we're pleased to hear that his expertise and guidance were appreciated.

Thank you for your recommendation and for taking the time to share your feedback. We'll be sure to pass your kind comments on to Dan, who will be delighted to receive them.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Fantastic quote appointment

Mel attended to measure up and quote. She was really friendly, talked us through different options. Made some really good suggestions on design that we hadn't thought about (that didn't affect the cost). Answered the 100's of questions we had.
No pressure to buy, great quote at the end of it. Thank you

21 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Rebecca.

We're delighted to hear that you had such a positive experience with Mel. Taking the time to understand a customer's requirements, explain the available options and offer helpful design suggestions is an important part of the service we strive to provide, so it's fantastic to know that her advice helped you consider ideas you may not have otherwise explored.

We're especially pleased that you found the appointment informative and pressure-free. We believe customers should have all the information they need to make the right decision for their home, and we're always happy to answer questions, no matter how many there are!

Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Mel, who will be delighted to receive them.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

This is my second purchase from…

This is my second purchase from Droylsden Glass this year, the first an aluminium door a few months ago and now upvc windows. Again, excellent service, windows perfectly installed by Paul who worked quickly cleanly and efficiently. I recommend Droylsden Glass

20 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review, Robert.

We're especially delighted to hear that you've chosen Droylsden Glass for a second time this year. Returning customers are one of the greatest compliments we can receive, and we're grateful for the trust you've placed in us for both your aluminium door and now your new uPVC windows.

It's wonderful to know that you've once again received excellent service and that Paul delivered a high-quality installation. He takes great pride in his workmanship, so he'll be pleased to hear your comments about his efficient, clean and professional approach.

Your new uPVC windows will help to improve the comfort, energy efficiency and security of your home, while complementing the aluminium door installed earlier this year.

Thank you for taking the time to share your experience and for recommending Droylsden Glass. We truly appreciate your continued support and look forward to helping you again in the future.

Kind regards,
The Droylsden Glass Team

Rated 4 out of 5 stars

Superb from start to finish

Superb from start to finish. Great service and the fitters Mike & Jack were very courteous and professional. Only criticism was the scheduled installation date was changed twice due to supply chain issues but that was out of their control. I'd recommend Droylsden Glass to anyone looking for new windows or doors.

19 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your fantastic review.

We're delighted to hear that you were so pleased with the service you received from Droylsden Glass. It's wonderful to know that Mike and Jack delivered a courteous and professional installation experience and that you're happy with the finished result.

We also appreciate your understanding regarding the changes to your installation date. While supply chain challenges can occasionally affect schedules, we always do our best to keep customers informed and minimise any disruption. Thank you for your patience throughout the process.

Your recommendation means a great deal to us. Whether it's new windows or doors, we always strive to provide high-quality products, expert installation and excellent customer service, so it's fantastic to receive feedback like yours.

Thank you for choosing Droylsden Glass and for taking the time to share your experience. We'll be sure to pass your kind comments on to Mike and Jack.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Melissa came on time

Melissa came on time. What a lovely lady. Great at what she does. No hard sell which us what i loved. Drew the door i wanted. Gave all options explained well. Shown samples decision made. Im happy.

19 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review, Beverley.

We're delighted to hear that Mel provided such a positive experience. Taking the time to understand exactly what a customer is looking for, explain the available options clearly and provide expert guidance without any pressure is something we pride ourselves on.

It's fantastic to know that Mel helped bring your ideas to life by drawing the door design you wanted, talking through the various options and showing product samples to help you visualise the finished result. Making an informed decision is an important part of any home improvement project, and we're pleased that you felt confident and comfortable throughout the appointment.

We'll be sure to pass your kind comments on to Mel, who will be delighted to hear them.

Thank you for taking the time to share your feedback and for considering Droylsden Glass for your project.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Wayne good job done very professional

Wayne good job done very professional

19 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your review, Sheila.

We're delighted to hear that Wayne did a good job and provided a professional service. Our service team takes great pride in resolving issues efficiently and ensuring customers receive the highest level of support, so it's wonderful to know that Wayne delivered a positive experience.

We'll be sure to pass your kind comments on to him, as feedback like this is always greatly appreciated.

Thank you for choosing Droylsden Glass and for taking the time to share your feedback.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Excellent experience

From the initial quote that was done by Eugene we were always kept in touch but never pressured. Paul did a fantastic job of fitting our door and we are delighted with the results

12 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your wonderful review.

We're delighted to hear that you had such a positive experience with Droylsden Glass from your initial appointment with Eugene through to the installation of your new door.

It's great to know that you felt well informed throughout the process without ever feeling under pressure. We believe customers should be given the time, information and guidance they need to make the right decision for their home, so your comments are particularly appreciated.

We're also pleased to hear that Paul did a fantastic job with the installation. He takes great pride in the quality of his workmanship, and we're delighted that you're so happy with the finished result.

Thank you for choosing Droylsden Glass and for taking the time to share your experience. We hope you enjoy your beautiful new door for many years to come.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Broken door

Wayne clearly knows his stuff and did a great job - quick and efficient.

18 August 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Thank you for your review, Ellie.

We're delighted to hear that Wayne was able to get everything sorted quickly and efficiently for you. As one of our service engineers, Wayne takes great pride in diagnosing and resolving issues while providing a professional and reliable service, so it's wonderful to know that his knowledge and expertise made such a positive impression.

We'll be sure to pass your kind comments on to Wayne, who will be delighted to receive them.

Thank you for choosing Droylsden Glass and for taking the time to share your feedback.

Kind regards,
The Droylsden Glass Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look