DeRuiterDR Reviews 

Dear Sir or Madam, regarding my order 4018, I have been waiting for over a month for a refund from your company!
Add on 05.02.2026:
There's still no response from Deruiterdr; they're not replying to emails or Instagram posts. I strongly advise everyone to avoid this company. It seems like a systematic fraud. This message will remain up until the matter is resolved.
Update 13.02.2026: After more than 3 months, my issue has now been resolved under threat of legal action. It's a real shame that I had such a bad experience. I hope that lessons will be learned from this in the future and that things will be done better for other customers.

My experience with this company was awful.
I placed an order that was a birthday gift for a family member, which was supposed to be delivered the day after the purchase. A week has passed and I still haven't received the item I bought.
I contacted support by email and they stopped responding.
I do not recommend buying from this company; your item will never arrive and you will lose your money.
If I receive any updates on the situation, I will come back here to revise my review, but so far, my personal experience is that this is a scam company.

My husband ordered a necklace before Christmas and nothing is received yet. Apparently the item is not available any lte and they wrote him to have something different which we agreed, but they never replied about how to do that or get the money back.

My comment is a bit long but for the sake of transparency it is needed.

I placed an order on October 31, relying on the website’s claim of 1–2 business day delivery. The order was never delivered. After contacting customer support, I was informed that one of the bracelets was actually out of stock, despite still being advertised as available on the website due to a “system error.” This misleading stock information was never proactively communicated.

I was repeatedly assured that the item would be back in stock “next week,” but these promises were not kept. Weeks passed with no shipment, no concrete updates, and no resolution. By November 24, nearly a month after ordering, nothing had been shipped, yet I continued receiving promotional emails encouraging new purchases.

After waiting over 40 days, I requested a refund on December 8. Unfortunately, the refund process was just as problematic as the delivery. I had to send multiple follow-up emails, received inconsistent explanations, and was even told to contact the seller’s payment provider myself. Despite being told the refund was processed, no money was received for weeks.

I finally received my refund on December 23, almost two months after placing the order. I was extremely exhausted with lengthy email follow ups.

While responses were polite, the overall handling shows serious issues with inventory accuracy, order fulfillment, and refund processing. Customers should be aware that advertised availability and delivery times may not be reliable, and resolving problems can require persistent follow-up. Based on my experience, I would not order from this store again.

I made a order and pay more than a week ago and still didnt received anything. After a week when i ask where is the order i get answer that they out of stock. They say orders are delivered in 1-2 working days but as i see that's not true.
Requested refund is also not processed!

Worked with the owner to figure out which chains I wanted. Great communication and great prices. Shipping was very easy and I am in the US. Will definitely buy from them again.

I ordered a bracelet and a ring it was send the same day and got it 1 day after.
The quality is really great and the customer service is too. I will return to deruiterdr for sure!

I can recommend you to buy for this seller. Very professional

I placed an order (Bracelet) on April 8th, 2025.
Today 7th July 2025, that Bracelet is not delivered.

1). While placing an order it is clearly said that it will deliver within 24 hours. it is not even delivered after 24 days after.

2). After I escalate and ask for money return, they gave me a tracking link, I still insisted them to return money and cancel my order. I was told that they cancelled order. I checked online in the website, I could not see that the order is cancelled, nor any email regarding cancellation info. No bracelet and no money return
3). Strange thing is that when I asked why they can't delivery they told me they are out of stock but when I check in their website still that product is visible and it is still showing as delivery within 24 hours.

Several emails, i dropped and now they stopped responding. It's horrible managed in my case. May be the money is small but the way they handled this case is nothing but disaster. It is Minu 100*

Order #1827