DENTAKAY DENTAL CLINIC Reviews 

Very professional doctors and management are helpful

Excellent service, Knowledgeable, practical actions following me on my next visit. Transportation and hotels are very nice.

1 Star

I was contacted by Dentakay after making an enquiry, and unfortunately the experience was so poor that I no longer feel comfortable considering them for treatment.

The caller, who introduced himself only after I challenged him, was called Shawn. He phoned me from an unknown number and immediately began asking me to confirm my personal details before even introducing himself or explaining who he was or where he was calling from. When I questioned this, rather than acknowledging my concern, he became defensive and replied, “Why should I? Sir, you enquired with us.”

He then proceeded to read out my personal contact information over the phone to prove that I had made an enquiry. I found this completely unnecessary and unprofessional. Instead of addressing my concerns respectfully, he was dismissive, snarky and repeatedly implied that because I had submitted an enquiry, I had no right to question how they contacted me. At one point he even said, “If you didn’t want a call, why would you leave an enquiry?”

When I mentioned that professional call centres normally identify themselves before requesting personal information, he became even more defensive, insisting they were “not a call centre” and telling me I shouldn’t assume how they communicate with patients.

His attitude throughout the conversation was arrogant, dismissive and confrontational.

I asked to speak to a supervisor immediately. After being muted (rather than placed on hold), I was transferred to someone called Alistro, who identified himself as the supervisor. Instead of taking my complaint seriously, he simply defended Shawn, claimed he was “the best they have”, suggested there had been a misunderstanding, and was unable to provide any formal complaints procedure.

There was no misunderstanding. Being rude, reading out a patient’s personal information before properly identifying yourself, dismissing legitimate concerns, and then blaming the patient for raising those concerns is unacceptable.

To make matters worse, Shawn returned to the call and told me the situation was my fault and that I should “work on my temper.” Ironically, I remained calm throughout the call and asked for a supervisor as soon as I recognised his attitude. If Dentakay genuinely records its calls, the recording will show exactly that.

I even gave them the opportunity to apologise and move on, but instead they chose to defend the behaviour.

First impressions matter, especially when you’re considering travelling abroad for major dental treatment. If this is the level of professionalism shown before you’ve even booked, it does not inspire confidence at all.

I cannot recommend Dentakay based on this experience.

Very good and easy

Don't be late!

I have only had my first visit but I have nothing to complain about my experience thus far is good I shall put a more in-depth review on here when my treatment has finished but so far so good

4 weeks after treatment and very happy. Lot of calls from Dentakay to ask how things were going and even more welcome a call telling me I was due a refund for some work that proved unnecessary as and which I had forgotten about. Can't fault the whole process and would recommend to anyone.

My name Peter I went to Dentakay in Nov 2022. I am living an nightmare since the day they worked on my teeth. The cosmetic dr paired my teeth down to stumps. She also extracted 2 teeth but left the full roots in the gum. Three days later she fitted the crowns. When I returned weeks later I notice parts of my gums were infected due to the poor fitting. I went to my local dentist to get a check up. What he saw he said to he he was horrified at the job they did. He took a 3 d of my teeth and gums and told me that the nerves is still in my socket. My dentist told me in easy terms that she just broke off the tooth to the gum and put a bridge over it. Some months later had to go to another dentist to take the bridge off and drill down in the gum and remove the bottom half of the tooth that Dentakay left. I went back to Dentakay. They put a new bridge in at no cost.The problem I had with Dentakay the fitting was very poor and they should have never put my crowns back in twos and four. They should have done each one separately. My advice DONT go anywhere near Turkey to get teeth work done. In the long run it will cost you triple and a nightmare.

My first contact with Dentakay was informative. I've been dealing with James the entire time, and James, you are wonderful, and I thank you from the bottom of my heart, my friend, because all of the people there make you feel like friends and family, not a customer or patient, just a patient if you know what I mean. Even though we are, it feels warmer and kind of safer than just that, but from the initial outreach to all my bookings, and even though I've had the first half of my treatment done, James is still available for me to speak to, and so are the rest of the staff at Dantakay. That is their planning team, their aftercare team. All I'm going to say is they are phenomenal. They are kind, caring, gentle, and reassuring. It's a scary thing, but they help you every step of the way. I'm only at the halfway mark. This is the start of my journey. I haven't finished it yet, but up to the present time, I can't be happier. The people are wonderful. The treatment was explained, and then the procedure was done, and it was quick. Relatively painless, and I'm home healing. Ready to go back in a few months for the final process. I'd highly recommend Dentakay to our UK government website, which acknowledges Dentakay as a tourism medical centre and is recognised by the UK government, which is another reason you can trust Dentakay if you have any concerns or issues; they are there 24/7 to help you, which has put my mind at ease. I look forward to going back in October for the final part of my journey. A new smile and being able to eat properly again will be just phenomenal, to be fair. I wish I'd been able to do this before now, but I'm glad that Dentakay is who I went with. If you go with them, you'll not be dissatisfied, and it'll probably be one of the best decisions you've ever made. And I will come back to update you on the second half of my journey or any problems that I have from here on in. And I will always give an honest review. But for now, go to dentakay

Staff were very helpful

Great job ! I’m happy with the denture appearance and functionality!

My overall experience with Dentakay was positive, and I am grateful for the professionalism and kindness of the doctors, nurses, and most members of the staff. The quality of the dental treatment itself met my expectations, and I appreciate that the surgical team listened to my concerns and adapted my treatment plan to my individual needs. This gave me confidence that I was in good hands.I would also like to express my sincere gratitude to Dr. Turhan Biç, Dr. Elif Melike, and Dr. Muhammet Ali for their professionalism, kindness, and outstanding care throughout my treatment.

However, I would like to mention two important issues that significantly affected my overall experience.

The first was the communication regarding IV sedation. From the beginning of our correspondence, I repeatedly explained that the main reason I travelled to Istanbul was because I needed treatment under IV sedation. Unfortunately, after arriving at the first clinic, completing examinations and receiving a treatment plan, I was informed that IV sedation was not available there and that I had to be transferred to another clinic across the city. This resulted in unnecessary transportation, repeated examinations, additional stress, and a change of hotel. As someone with severe dental anxiety, this was emotionally very difficult. I believe this situation could have been avoided with better internal communication before my arrival.

The second issue was the airport transfer on the day of our departure. We followed the instructions exactly and were waiting outside the hotel before the requested time. Unfortunately, the transfer arrived approximately 30 minutes late. As a result, we missed our flight and had to purchase new tickets costing €771. I was disappointed that no responsibility was accepted for this situation and no compensation was offered. I understand that unexpected delays can happen, but I believe international patients rely on the transportation arranged by the clinic and should not bear the full consequences when such delays occur.

Apart from these two issues, I was impressed by the professionalism of the medical team. I would especially like to thank the surgeons, anesthesiologist, and everyone involved in my treatment. They treated me with respect, patience, and empathy, which was extremely important because of my lifelong dental phobia.

I hope my comments will be taken as constructive feedback. I truly believe Dentakay is an excellent clinic with highly skilled professionals, and by improving communication between departments and the organization of airport transfers, the experience for future international patients could become even better.

Thank you for your care, and I look forward to returning for my second visit

Hight customer service
Care Staff, closed to each of patients, always smiling
Professionalism
Communication
Correct and honest Dentakay company

I rarely leave negative reviews if I can leave negative 5 stars I most definitely would, but after everything I have experienced with Dentakay, I feel obligated to share my story so others can make an informed decision.
I chose Dentakay because of their reputation and the confidence they gave me during the consultation process. I paid the full amount quoted by Dentakay, believing they would oversee my treatment and stand behind their work. Unfortunately, my experience has been the complete opposite.
I was sent to their partner clinic in Tijuana, where my dental treatment became an ongoing nightmare. My full-mouth restoration has had to be redone multiple times in less than a year due to significant problems with the work. Some crowns were poorly fitted, leaving gaps where food constantly becomes trapped. Others were flattened during adjustments, making it difficult to chew properly and leaving my bite feeling unnatural. I have also experienced ongoing pain and discomfort throughout this process. Still to this very moment my mouth is in pain with poor crowns gaps they are not seated correctly in pain. With no contact or not a care in the world.
Each time I returned, I was assured the issues would be corrected. Instead, I found myself making repeated trips, taking time away from work and family, paying for additional travel expenses, and enduring more procedures without achieving a satisfactory result.
What has been even more disappointing is the lack of accountability and communication. I repeatedly requested a signed, written agreement outlining the proposed resolution and warranty terms, yet weeks passed without receiving the documentation I was promised. I spent countless hours following up with both Dentakay and the treating clinic, often receiving conflicting information about who was responsible.
At one point, Dentakay informed me that the treating clinic was responsible for my warranty, while the clinic continued communicating through Dentakay. As a patient, I should never have been caught in the middle of what appeared to be a dispute between business partners. I paid Dentakay’s contract in full cash , and I expected Dentakay to manage my case from beginning to end.
After everything I have endured, I have lost confidence in returning for yet another attempt to correct the same issues. No patient should have to undergo the same extensive dental work four times while continuing to experience pain, uncertainty, and inconvenience.
I recognize that complications can happen with any medical or dental procedure. What separates a reputable company from the rest is how they respond when problems occur. In my experience, the delays, poor communication, repeated treatment failures, and lack of clear accountability have been far more frustrating than the original dental issues themselves. On top of everything they denied any refund and told me to seek legal action. So I will do everything I can to make sure this case doesn’t get swept under the rug.
If you are considering treatment through Dentakay, I strongly encourage you to ask detailed questions about who will actually perform your treatment, who is legally responsible for your warranty, and what happens if the work needs to be redone multiple times. Get every promise in writing before proceeding. Do not go don’t listen to anyone’s lies and fake statements they tell you. Don’t listen to anyone’s lies of their fake bs promises. They are all fraud and do not care about your mouth pain treatment nothing. All they want is the money. Once they are payed and you reach out with any problems they ghost you and do not reply. Save the time stress and most importantly the nightmare you will have with them.
I sincerely hope no other patient has to experience what I have gone through. There has been multiple cases with similar issues and they are all a nightmare. There are videos on social platforms about some and I personally will make mine. I have documentations of everything that has happened in every message sent back-and-forth from treating clinic and Dentakay.
Also I know they are trying to go in partnership with another clinic in Mexico so beware of that also it’s no good. Choose your dental clinic wisely and don’t make the mistake me and other people have…

Great service with a smile. Professional and patient quality always maintained.

My experience with Dentakay was absolutely fantastic from getting picked up at the airport and the staff were absolutely brilliant and so re assuring. I want to give a very special mention to peter who is the guy who convinced me to come over and have my treatment and honestly without his help and guidance I would not have followed through it on my own, he stayed in contact with me every single day since I said I was going to go and he’s stayed in contact with me ever since, so I want to thank him so much for everything he’s done and being so advisable for anything I’m not sure off he’s there to answer any questions I’ve had or still have so thank you so much Peter and thank you Dentakay it’s been a fantastic experience and I’ll see yous in a few more months to finish my final treatment

Amazing experience, staff were lovely and made me feel very welcome and looked after, the WhatsApp communication was unbelievable always there day or night to help and responded very quickly. Would highly recommend, my teeth are amazing!!!

The actual dentist was great and her team

Dentakay Dental Clinic in Istanbul Turkiye is a wonderful place to get dental work done. The doctors and all staff are knowledgeable, kind and very friendly. I highly recommend this place.

Friendly professional service that has been able to sort out the dental issues that I had.