Very good customer service
16 August 2026
Unprompted review
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2.1
Poor
118 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically takes over 1 month to reply
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Svindel og humbug
Svaret fra Danelora:
I’m really sorry that your experience with this order hasn’t met expectations and I completely understand how frustrating that must feel.
I’d like to resolve this for you as quickly as possible. As a first step, I can offer you a 15% discount code that you can use on your next order. This allows you to quickly get a better experience without going through a longer resolution process.
I know this may not be exactly what you had in mind, but it’s the fastest way for us to make this right for you today.
Please let me know if I can go ahead and arrange this for you.
Produktet, en ærmeløs top, svarede ikke til mine forventninger og vil returnere den hvilket viser sig at være nærved umuligt. Skal sende billeder, før de kan "vurdere min dag og herefter rådgive mig om næste skridt". Næste skridt: jeg vil have mine penge retur!
19 June 2026
Unprompted review
Reply from Danelora
Hej Elsi,
Vi er virkelig kede af at høre om din oplevelse. Vi forstår, hvor frustrerende det kan være, når en ordre eller support ikke går som forventet, og vi ønsker ikke, at du føler dig ignoreret eller overset.
Vi vil gerne gennemgå dette grundigt og se, hvad vi kan gøre for at rette op på tingene. Kontakt os venligst via vores officielle supportside med dine ordreoplysninger, så vores team kan undersøge dette hurtigst muligt.
Med venlig hilsen,
Danelora | Kundesupportteam
Completly scam company
Completly scam company. I wanted to return a shirt as the size did not fit. They did not accept and even bargin to lower prize and the last statement they offer a 30% refund.
What a scam - stay far away from this company
3 July 2026
Unprompted review
Reply from Danelora
Hi Thomas,
We’re really sorry to hear about your experience. We understand how frustrating it can be when an order or support does not go the way you expected, and we do not want you to feel ignored or left without help.
We’d like to review this properly and see what we can do to make things right. Please contact us through our official support page with your order details so our team can look into this as soon as possible.
Sincerely,
Danelora | Customer Support Team
Never buy anything from their website
Never buy anything from their website. It’s low quality product from china. Big scam and everything they wrote in their website is false 😡😡😡😡
1 June 2026
Unprompted review
Reply from Danelora
Hi Adeel,
We’re really sorry to hear about your experience. We understand how frustrating it can be when an order or support does not go the way you expected, and we do not want you to feel ignored or left without help.
We’d like to review this properly and see what we can do to make things right. Please contact us through our official support page with your order details so our team can look into this as soon as possible.
Sincerely,
Danelora | Customer Support Team
Never ever buy from this fake website
Never ever buy from this fake website, low quality product from china & every thing is fake on their website. 😡😡😡
8 June 2026
Unprompted review
Reply from Danelora
Hi Ashgar,
We’re really sorry to hear about your experience. We understand how frustrating it can be when an order or support does not go the way you expected, and we do not want you to feel ignored or left without help.
We’d like to review this properly and see what we can do to make things right. Please contact us through our official support page with your order details so our team can look into this as soon as possible.
Sincerely,
Danelora | Customer Support Team
Danelora refuses to refund my return
Crappy item shipped from China, Danelora is not refunding my money for an item that I returned back to them. They say they have “an issue with their system” and are unable to refund my purchase. Yet, their website clearly states you can return an item within 30 days for a refund. I want my money back! I shipped you back your crappy coat. Do not buy from this website. It needs to be shut down. It is a scam.
11 June 2026
Unprompted review
Reply from Danelora
Hi Elizabeth,
We’re really sorry to hear that this has been your experience. We understand how frustrating it can be when you place an order and the process does not go as smoothly as expected, especially when you feel like your concern has not been fully resolved.
This is not the kind of experience we want any customer to walk away with, and we’d like a chance to look into what happened more carefully. Please reach out to us through our official support page with your order number or the email address used at checkout so our team can review the details and assist you further.
Sincerely,
Danelora | Customer Support Team
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