Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unexpectedly found an exact replacement for my door latch which had become worn after many years service. Ordering and payment were simple. I was able to track the order which arrived on time and... See more
Company replied
I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more
Company replied
I could not get this keypad from any of my suppliers in a timely way so I rang Door Controls and they delivered it the next working day at a very competitive price. Fantastic service from start to f... See more
Company replied
Company details
About Door Controls Direct
Written by the company
Your dependable source for door solutions that will keep people safe and secure
Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards.
Door Hardware and Access Control
We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver.
Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors.
Fire Door Ironmongery
Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts.
The Dependable Door Controls Solution
Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.
Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project.
For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300
Contact info
Unit 3, Grove Trading Estate, DT1 1ST, DORCHESTER, United Kingdom
- 01305 263300
- sales@doorcontrolsdirect.co.uk
- doorcontrolsdirect.co.uk
Brand New Product Catalogue Out Now!
4.9
Excellent
366 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First Time
First Time I have used this company -
Easy ordering, reasonable price, quick delivery, will use again. 🙂
30 October 2026
Reply from Door Controls Direct
Thank you for your lovely review, Michelle!
We're delighted to hear you're happy with our service and next-day delivery.
We really appreciate your support and look forward to helping you with your future orders!
Best wishes,
Sophie
Efficiency. An easy to order system that delivered…
An easy to order system that delivered my order next day. Items exactly what was ordered.
13 October 2026
Reply from Door Controls Direct
Hi Tony,
Thank you for your review! We're delighted to hear you found the ordering process easy and that everything arrived the very next day, exactly as expected.
We really appreciate your feedback and look forward to helping you with any future orders.
Best regards,
Sophie
Reply from Door Controls Direct
Hi Howard,
Thank you for your review! We're glad to hear your order arrived quickly, was well packaged and matched the description. It's also great to know you were happy with the value for money.
We appreciate you choosing Door Controls Direct and hope to be of service again soon.
Kind regards,
Sophie
Reply from Door Controls Direct
Hi Damian,
Thank you for taking the time to leave us a review! We're really pleased to hear you were happy with the service you received.
We appreciate your support and look forward to assisting you again in the future.
Best wishes,
Sophie
fast delivery and part was good quality
22 September 2026
Reply from Door Controls Direct
Hi Elliot,
Thank you for your review! We're delighted to hear your order arrived promptly and that you were impressed with the quality of the product.
We really appreciate your feedback and hope to help you again with any future orders.
Many thanks,
Sophie
Reply from Door Controls Direct
Hi Simon,
Thank you for your review! We're pleased to hear you found both the ordering and collection process quick and straightforward.
We appreciate you choosing Door Controls Direct and hope to welcome you back again soon.
Kind regards,
Sophie
Unexpectedly found an exact replacement…
Unexpectedly found an exact replacement for my door latch which had become worn after many years service.
Ordering and payment were simple.
I was able to track the order which arrived on time and was perfectly packaged.
2 October 2026
Reply from Door Controls Direct
Hi Thomas,
Thank you for your lovely review! We're delighted you were able to find an exact replacement for your door latch after so many years of use.
It's also great to hear that the ordering process was straightforward and that your order arrived on time and securely packaged.
We really appreciate you sharing your experience and hope we can help again in the future.
Best wishes,
Sophie
Excellent service
Excellent service, item stock, dispatch same day, arrived ready to use
1 October 2026
Reply from Door Controls Direct
Hi there,
Thank you for your review! We're delighted to hear the item you needed was in stock, dispatched the same day and arrived ready to use.
We really appreciate your feedback and are pleased we could provide a quick and efficient service.
Kind regards,
Sophie
Electric strike purchase
G’day. My first time using this company for a couple of electric strikes on an access controlled facility, super fast service n delivery n the customer is now secure again. Thanks Bob
24 September 2026
Reply from Door Controls Direct
Hi Bob,
Thank you for choosing us and for taking the time to leave a review! We’re really pleased your first order arrived so quickly and, most importantly, that the electric strikes helped get your customer’s facility secure again.
We’ll be here whenever you need a hand.
All the best,
Sophie
Quality item and provided good response…
Quality item and provided good response to queries
24 September 2026
Reply from Door Controls Direct
Hi Eric,
Thank you for your review! We’re pleased to hear you were happy with the quality of the item and the support you received from our team when you had questions.
We really appreciate your feedback and are always here if you need any further advice.
Kind regards,
Sophie
Excellent service
From placing my order online to taking receipt of my package was less then 24hrs
10 September 2026
Reply from Door Controls Direct
Hi Robert,
Thank you for your review! We’re delighted to hear your order was turned around so quickly and arrived in less than 24 hours.
We really appreciate your feedback and hope to help again with any future orders.
Best wishes,
Sophie
Reply from Door Controls Direct
Hi Leigh,
Thank you for your review! We’re glad to hear you were happy with the service and that your order reached you quickly.
Thanks for choosing Door Controls Direct, and we look forward to helping you again.
Warm regards,
Sophie
Straightforward ordering and delivery
18 September 2026
Reply from Door Controls Direct
Hi Clare,
Thank you for your review! We’re pleased to hear you found the whole process straightforward, from placing your order through to delivery.
We appreciate your feedback and hope to welcome you back again soon.
Many thanks,
Sophie
Probably the best hinges I have seen in…
Probably the best hinges I have seen in 67 years as a joiner and I didn't have to buy two pairs to get one and a half pairs. excellent !
12 September 2026
Reply from Door Controls Direct
Hi Pat,
Thank you for such a fantastic review! After 67 years as a joiner, that’s certainly high praise, and we’re delighted to hear you were so impressed with the quality of the hinges.
We really appreciate you sharing your experience and hope we can help with anything you need in the future.
All the best,
Sophie
Ordered, but cancelled
I ordered a latch, but then found the exact same latch for £11 cheaper elsewhere, so cancelled my order. My card was refunded. So, for that alone, I would still award 5*
14 September 2026
Reply from Door Controls Direct
Hi Anthony,
Thank you for your review! While we’re sorry we couldn’t offer the best price on this occasion, we’re pleased to hear the cancellation and refund were handled smoothly. We really appreciate you still taking the time to leave us 5 stars.
We hope we’ll have the opportunity to help you with a future order.
Kind regards,
Sophie
Reply from Door Controls Direct
Hi Ben,
Thank you for your review! We’re pleased to hear your order arrived promptly and everything was exactly as expected.
We appreciate your feedback and hope to be of help again in the future.
Best regards,
Sophie
Super fast delivery and perfect handles…
Super fast delivery and perfect handles matching our old ones. Only criticism is that the limited instructions didn't state what the leftover smooth flat head screwdriver screws were for.
8 September 2026
Reply from Door Controls Direct
Hi Lisa,
Thank you for your review! We’re delighted to hear the handles arrived so quickly and were a perfect match for your existing ones. We also appreciate your feedback regarding the instructions and the lack of clarity around the additional screws.
If you ever need any help with fitting or have a question about a product, our team will be happy to assist.
Warm regards,
Sophie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.